Registration

Having issues with your magicJack? Post here, and we'll try to help you out!

Moderators: Pilot, Bill Smith

Post Reply
sligg
MagicJack Expert
Posts: 89
Joined: Thu Nov 29, 2007 9:34 am

Registration

Post by sligg »

It's enough to drive you nuts. Today upon start of computer, MJ LED came on but there was no automatic launch. I had to click the MJ icon on the desktop to launch.

But today there was a difference, a registration window popped up, assigning a NYC area code of 718 (there was a choice). I went through the registration and at the end there was this message: 0 Provisioning could not be provided. There was no explanation, no nothing. The only option was to close the registration window. What gives?
Dusty
MagicJack Newbie
Posts: 8
Joined: Sun Nov 18, 2007 11:23 am

Re: Registration

Post by Dusty »

sligg wrote:It's enough to drive you nuts. Today upon start of computer, MJ LED came on but there was no automatic launch. I had to click the MJ icon on the desktop to launch.

But today there was a difference, a registration window popped up, assigning a NYC area code of 718 (there was a choice). I went through the registration and at the end there was this message: 0 Provisioning could not be provided. There was no explanation, no nothing. The only option was to close the registration window. What gives?
I'm confused too. When I started my mj up today, I noticed that the 911 address circle was yellow and not green or red. I'd never seen that before. When I placed the cursor over the yellow circle...it said pending. Pending what, the address was correct.
sligg
MagicJack Expert
Posts: 89
Joined: Thu Nov 29, 2007 9:34 am

Re: Registration

Post by sligg »

Dusty wrote:
sligg wrote:It's enough to drive you nuts. Today upon start of computer, MJ LED came on but there was no automatic launch. I had to click the MJ icon on the desktop to launch.

But today there was a difference, a registration window popped up, assigning a NYC area code of 718 (there was a choice). I went through the registration and at the end there was this message: 0 Provisioning could not be provided. There was no explanation, no nothing. The only option was to close the registration window. What gives?
I'm confused too. When I started my mj up today, I noticed that the 911 address circle was yellow and not green or red. I'd never seen that before. When I placed the cursor over the yellow circle...it said pending. Pending what, the address was correct.

MJ is getting better all the time...the ultimate tool for technology frustration.
nayan2782
MagicJack Newbie
Posts: 2
Joined: Wed Dec 26, 2007 1:47 pm

HOW to get to tech chat

Post by nayan2782 »

Hi,
HOw can i get to tech chat or customer service email for magic jack. I cant see anything on their website. Can anyone help me please???

my email is [email protected]

Nayan
MagicJake
MagicJack User
Posts: 48
Joined: Wed Nov 21, 2007 7:39 pm

Re: HOW to get to tech chat

Post by MagicJake »

nayan2782 wrote:Hi,
HOw can i get to tech chat or customer service email for magic jack. I cant see anything on their website. Can anyone help me please???
Go to http://my.magicjack.com/ and login. There is then a link for "Tech Chat" at the bottom of the page.
aone999
MagicJack User
Posts: 42
Joined: Mon Nov 12, 2007 11:50 pm

Post by aone999 »

Hi nayan2782

If you post once and cannot get a reply, better post again in the same thread. No need to spam in all the open threads.

Log-in to the User Portal: http://my.magicjack.com . Right now, it seems the portal is down (I can't access it atleast, right now), but it might be up any time. You need to login with the same E-Mail and password you used to purchase the MJ.

Once logged-in (If at all you can), you'll find a link to the tech chat on your homepage.
Post Reply