New MJ Received Today...Not Working Please Advise!

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logicolone
MagicJack Newbie
Posts: 1
Joined: Mon Apr 21, 2008 9:34 pm

New MJ Received Today...Not Working Please Advise!

Post by logicolone »

I purchased my MJ last week and just received it today. So...I go to plug it in and I get a GUI screen saying somthing to the effect of ... "Download in progress...please do not unplug...". So, I wait, and wait, and wait. Nothing. The screen eventually just goes away (1 or two minutes in), and then nothing happens. The task manager continues to run "mjsetup.exe", which eventually goes away also, (after several minutes), but still nothing.

In the Documents and settings\...\Application Data directory there is the mjusb directory (don't remember the exact folder name, but it's there.) Also a registry key of talk4free gets created. Two icons are also created in My Computer. Clicking on them produces the same "Download in progress..." screen.

I am a software developer by trade, and so rather computer saavy, but just can't figure out what's going on here, or if I just ended up with a dud. I have tried several different configuration settings. I also tried removing my router from the setup altogether, but alas.

I have also attempted numerous uninstalls (manually removing directories and reg keys), then reboot and reinstall. Also tried on multiple USB ports. Same result. Remove, Reboot, Reinstall. All nothing.

Live chat support (can you really call that support?) was absolutely useless. I'm not sure the person was even listening to my issue (they kept asking me if Im using the correct email, or saying "let me check your email address." Not understanding of coarse I never get to any registration screen to enter an email!!!). Eventually they tell me they are in the process of upgrading the servers and to try again in 3 hours.

So here I am needing to use google and this forum community for support, because this product has absolutely none.

Please advise!!! Any thoughts? Anyone else not working today?

My next try will be on a completely different machine. Also of note, I do hear a dial tone when plugging in a phone??

Also, Im running XP SP2.
MagicPhoneMan
MagicJack Contributor
Posts: 51
Joined: Tue Apr 15, 2008 8:05 pm
Location: San Diego

Post by MagicPhoneMan »

sounds like you got a bad one. I have XP SP2 and mine was working in only 2 minutes. Good luck in trying to get them to RMA it, its gonna be a nightmare. They might charge your credit card twice. One for the return and another for the replacement
rick79jen78
MagicJack Newbie
Posts: 5
Joined: Tue Apr 22, 2008 4:38 am

Post by rick79jen78 »

Did it mess up cd rom drives on install
I had this happen on installing mine
there tech support was no help

All cd rom drives both real and virtual were down

i found this and was fixed in seconds
http://support.microsoft.com/kb/314060/en-us
gooney
Dan isn't smart enough to hire me
Posts: 382
Joined: Sat Feb 09, 2008 5:38 pm
Location: Salt Lake City, Utah

Re: New MJ Received Today...Not Working Please Advise!

Post by gooney »

logicolone wrote:I purchased my MJ last week and just received it today. So...I go to plug it in and I get a GUI screen saying somthing to the effect of ... "Download in progress...please do not unplug...". So, I wait, and wait, and wait. Nothing. The screen eventually just goes away (1 or two minutes in), and then nothing happens. The task manager continues to run "mjsetup.exe", which eventually goes away also, (after several minutes), but still nothing.

In the Documents and settings\...\Application Data directory there is the mjusb directory (don't remember the exact folder name, but it's there.) Also a registry key of talk4free gets created. Two icons are also created in My Computer. Clicking on them produces the same "Download in progress..." screen.

I am a software developer by trade, and so rather computer saavy, but just can't figure out what's going on here, or if I just ended up with a dud. I have tried several different configuration settings. I also tried removing my router from the setup altogether, but alas.

I have also attempted numerous uninstalls (manually removing directories and reg keys), then reboot and reinstall. Also tried on multiple USB ports. Same result. Remove, Reboot, Reinstall. All nothing.

Live chat support (can you really call that support?) was absolutely useless. I'm not sure the person was even listening to my issue (they kept asking me if Im using the correct email, or saying "let me check your email address." Not understanding of coarse I never get to any registration screen to enter an email!!!). Eventually they tell me they are in the process of upgrading the servers and to try again in 3 hours.

So here I am needing to use google and this forum community for support, because this product has absolutely none.

Please advise!!! Any thoughts? Anyone else not working today?

My next try will be on a completely different machine. Also of note, I do hear a dial tone when plugging in a phone??

Also, Im running XP SP2.
Did you register your magicjack or no? Seems like magicjack is trying to connect to the MJ servers but cant reach them... maybe it is blocked from your pc.
Chat with me LIVE!!! :arrow:
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gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!!
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