Magicjack Plus only works in USB mode

sethfp · Post by **sethfp** » Thu Jul 26, 2012 8:37 pm

My Magicjack Plus works if it's connected to USB. Blue light is solid and I'm able to do outgoing and also received incoming calls.

But when I do it in standalone mode, same setup and only difference is just I plugged it to the wall outlet, I'm not getting any dial tone at all. The blue light that was solid earlier is just now blinking every 5 seconds.

Pilot · Post by **Pilot** » Fri Jul 27, 2012 1:45 am

put it back into the pc and do an update, it's easy and quick to try.

sethfp · Post by **sethfp** » Fri Jul 27, 2012 4:49 pm

The Magicjack Plus is connected to the PC now(is the only way the Magicjack Plus will work at the moment)and the "Lucky You" message appears.

The Magicjack Plus worked fine connected to the router for 6 months, but now the blue light keeps blinking. It blinks when connected to the router, it blinks when connected to the modem, it even blinks when connected to nothing but the power outlet.

max2198 · Post by **max2198** » Sun Jul 29, 2012 8:54 pm

You could have a Bad power adapter could cause the blue light to blink

sethfp · Post by **sethfp** » Thu Aug 02, 2012 10:26 pm

Would a USB hub not connected to the internet have enough power to test the "Bad power adapter" theory, or is more power needed?[/img]

max2198 · Post by **max2198** » Fri Aug 03, 2012 4:46 pm

It has to be a self powered hub usb. some usb hubs put out .5 amp on each of the usb ports. try to find a cell charger that has a usb port on it would be close enough for testing

Los Angeles jack · Post by **Los Angeles jack** » Mon Aug 06, 2012 10:38 pm

I had the exact same problem where when my MJ was hooked up straight to my router the blue light on the MJ would blink but when my MJ was plugged into my USB on my computer the blue light would not blink. Furthermore, the dial tone when my MJ was attached straight to my router sounded like this, "Beep, beep, beep, beep.......," whereas when my MJ was hooked up to my USB on my computer the dial tone was a steady dial tone (normal dial tone). I thought my router was broken or I thought my MJ was broken. Little did I know that when my MJ was attached directly to my router the "Beep, beep, beep....." dial tone was actually the distinctive dial tone which indicated that I had voice messages. After I cleared the voice messages, my MJ when attached directly to my router now has a steady dial tone and no longer goes, "Beep, beep, beep, beep......" So what I thought was broken was actually the distinctive dial tone alerting me that I had voice messages. However, the blue light still blinks when my MJ is plugged into my router but the blue light is solid when it goes directly to my USB port of my computer but my MJ seems fully functional.

Los Angeles jack · Post by **Los Angeles jack** » Tue Aug 07, 2012 6:16 pm

Someone suggested to me that a blinking blue light might be indicting that something is wrong. I'm going to contact customer support later tonight and post the result here. I've had my frustrations w/ customer support before so I'm not expecting to be enlightened.

Los Angeles jack · Post by **Los Angeles jack** » Tue Aug 07, 2012 8:52 pm

Ok, as I promised this is my contact with customer support;

Please wait for a site operator to respond.
You are now chatting with 'Molly'
Your Issue ID for this chat is xxxxxxxxxxxxxxxx
Molly: Hello, how may I help you?
gat: The blue light on my MJP is blinking when plugged into my router, what does that indicate?
Molly: May I know what color is blinking, Gat?
gat: blue, Molly.
Molly: Please wait while I check that for you
Molly: Thank you for waiting.
gat: yes
Molly: May I ask if you already register your magicJack Plus?
gat: yes
Molly: May I have your magicJack Plus number, please?
gat: (xxx) xxx-xxxx
Molly: Thank you.
Molly: One moment please...
Molly: Thank you for waiting.
Molly: May I ask if you can make and receive calls fine?
gat: Yes and yes
Molly: Good to hear that. Because it appears here, that your magicJack Plus is in good standing.
Molly: Don't worry about the blinking light, Gat.
gat: So the blinking blue means everything works fine?
gat: Molly are you still there?
Molly: The blue light is for your internet connection, Gat.
gat: I have another question Molly
Molly: As much as possible the blue should have a steady light.
gat: That leads to my next question......
Molly: Okay.
gat: How is it that when my MJP is connected directly to my computer via the USB port the blue light is steady (doesn't blink)?
Molly: Yes, the blue light should not blink.
Molly: It should have a steady blue light.
Molly: Are you using an extension cord?
gat: Do you have any theories why it blinks when connected to my router? And nope, I'm not using an extension cord.
Molly: Are you using an adapter?
gat: Not sure what an adapter is but it is connected using the power adapter that came with the unit.
Molly: Do you have other power adapter?
gat: Nope, directly connected to the wall outlet.
Molly: One moment please...
Molly: One moment please...
Molly: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Felix'
Your Issue ID for this chat is xxxxxxxxxxxxxxxxxxx
Felix: Hello. My name is Felix. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Felix: Thank you for patiently waiting.
gat: Any theories Felix?
Felix: Let us check if the Power Adapter is defective.
gat: How is that I can check if the power adapter is defective?
Felix: Please make sure that the magicJack is plugged into the adapter and the adapter is properly plugged to a power source or outlet.
At the back of your magicJack, please check the Blue light.
gat: Yes still blinkning.
Felix: We will replace it, Gat.
Felix: Please provide me your BEST email address.
Felix: May I have your magicJack number, please?
gat: [email protected]
gat: (xxx) xxx-xxxx

gat: Thank you Felix
Felix: You are welcome.

Pilot · Post by **Pilot** » Wed Aug 08, 2012 2:13 am

Please let us know when (or IF) you ever get a new power adapter!

kedwards · Post by **kedwards** » Wed Aug 08, 2012 9:33 am

My blue + lights doesn't blink, but I use a rather generic 110V to USB adapter (I have a couple to choose from). It may have come with a cell phone and USB-to-miniUSB cable.

Keith

Los Angeles jack · Post by **Los Angeles jack** » Thu Aug 09, 2012 12:58 am

Today I received this email from customer support. I'm kind of hesitant to send in my power adapter to them because as I've mentioned above everything with my MJP seems to be functioning properly and what if in the worst case senerio what if my package gets lost by the post office or something else where I never see my power adapter again (Magic Jack is not the most reputable and reliant company as we all know). And it will take a couple of weeks to get back a replacement power adapter. Ugh, I might just live with the blinking blue light. Anyhow if I do send it in I'll report back if the blue light stops blinking when I do receive the replacement power adapter.

REFERENCE NUMBER: XXXXXXXXXXXXXXXX Please use this ticket number in any correspondence with us.
SUBJECT:

Dear Customer,

Thank you for contacting us.

Kindly return the defective power adapter to us and we will send you a replacement adapter.

Send the defective adapter to:

magicJack LP
PO Box 6846
West Palm Beach, Fl 33405

Please include the following RMA number, XXXXXXXX, along with your name and mailing address so we can send you the replacement adapter

Please feel free to contact us if you have any additional questions
Sincerely,

magicJack Support

In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

Pilot · Post by **Pilot** » Thu Aug 09, 2012 2:32 am

Send it in, see what happens (test them - MJ support / service) if you don't get a new one (I think you will) buy yourself a new one, cheap, cheap: like this one:

http://www.amazon.com/HTC-CNR6300-Trave ... SB+Adapter

Los Angeles jack · Post by **Los Angeles jack** » Thu Aug 09, 2012 4:54 am

Thanks for the information Pilot. But I liken my situation to say for example my vision or eye sight getting blurry with age and I go to the doctor for a check up thinking I might get a prescription for some glasses but the doctor tells me to have surgery to improve my vision. Whoa, wait a minute. The risks could outweigh my reward. For the time being I think I might be able to live with blurry vision (lol). I'm not the gambling type.

Pilot · Post by **Pilot** » Thu Aug 09, 2012 7:09 am

My wife had surgery on both eyes, drastically improving vision.
She was (almost) legally blind on one of them, ended up with better than 20-20!

I need a knee replacement, but hey, maybe I can wait long enough, living in pain until I no longer need a knee any more! lol

Los Angeles jack · Post by **Los Angeles jack** » Thu Aug 09, 2012 11:07 pm

In another thread I just read that someone's blue light is steady when connected to the router but another light next to the blue light is blinking. Upon closer inspection of my own MJP when connected to the router I noticed that my blue light is also solid but there is another light next to my blue light that is blinking as well. I think I might need glasses after all for my blue light is solid but it sure looked like it was blinking.

raj_6c1 · Post by **raj_6c1** » Thu Aug 16, 2012 3:46 pm

Restart the firewall

winxp home, Teracom adsl wifi router...

I tried, forwarding ports, dmz etc for hrs, crossing my fingers and hoping to hear the dialtone but nothing worked... so finally I decided to remove all these settings in the magicjack account and on my router and start fresh...

I just disabled my computers firewall and it started working! and I reenabled it and it still works, even when I turned everything off and restarted, it still works...

so try that...

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

Magicjack Plus only works in USB mode

Magicjack Plus only works in USB mode

mj+ error 23