unable to use magicjack all of a suden,

[jsiric]

Just recently when Magijack starts i get the following:
Win32\loodok!generic.2 Allert and it keeps repeating,nothing else happens.When i try to update the same thing happens.I think this started after a normal automatic windows update .ANY IDEAS how to correct this problem.

PS: when i check for viruses it does not find any,but the message almost sound like a virus.

[gooney]

Just recently when Magijack starts i get the following:
Win32\loodok!generic.2 Allert and it keeps repeating,nothing else happens.When i try to update the same thing happens.I think this started after a normal automatic windows update .ANY IDEAS how to correct this problem.

PS: when i check for viruses it does not find any,but the message almost sound like a virus.

Are you who i think you are? lol... This has nothing to do with MagicJack... You are better off at an antivirus forum...That Win32\loodok!generic.2 alert can popup with any program you execute.

go here http://housecall.trendmicro.com/ for a full free scan of your pc and report back, if you dont see Win32\loodok!generic.2 then it is a false positive. What kind of antivirus software are you running?

[laserjobs]

It is a virus or malware. Do a google search

[Jacksondale]

jsiric, it is not a virus. I had the same thing happen yesterday. Appently some of the update files do not play well with some AV software. After spending all evening with this the solution was simple. Unplug your MJ and disable your AV software. Replug your mj back up and it should boot normally. My AV was deleting these files apon detection and MJ must have them to start. If you can exclude these files do so and you shouldn't have any problems after. I use CA Associates EZ antivirus and can snooze my AV so I snooze for about 3 minutes and reboot the jack. Mine worked just fine and when my AV woke back up I had no problems as these are TMP files which are removed upon boot-up.
Just for curiosity what AV software do you use?
Once again this is NOT a virus. Hope this helps as I think we'll probably see some more of this issue.

Update:
I just returned from a Google search and found a forum topic stating it was a false positive and the AV software in question was from CA Associates.

[strndedinalska]

If it's the update not playing well with the antivirus, I'd do two things. First, I would ask my antivirus support about how to make the two get along. If that doesn't work, maybe MagicJack needs to do some work on their update file. If all else fails, switch antivirus software until the problem gets resolved. That's how I reconciled my McAffee vs. MagicJack issue.