Satellite Internet

magicJack Tips and Tricks

Moderators: Bill Smith, Pilot

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jimbo48
MagicJack Newbie
Posts: 1
Joined: Thu Apr 24, 2008 6:55 pm

Satellite Internet

Post by jimbo48 »

I have been trying all day to get some satisfaction with my mj. I went through three different service people and finally the last one told me that satallite internet was not supported by mj because it is unreliable. I have it connected and I can hear the party I am calling, but I am breaking up on their end. If I can hear them clearly, why can't they do the same? I was not informed that Satellite was not supported. The ad said "HighSpeed Internet".
Stewart
Dan Should Pay Me
Posts: 663
Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

Some DirecPC connections have insufficient upstream speed or delay consistency for VoIP.

Go to http://www.testyourvoip.com/ and test to Boston. If you get a good score, the problem is not with your Internet connection and we'll troubleshoot further. If it's bad, choose Test Again, click Conserve Bandwidth, and test to Boston again. If the score is still bad, you will probably not be able to use magicJack effectively. If it's now ok, it may be possible to configure the system to use a compression codec (this is not yet officially supported, but it should be soon).
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