No Answer, No Call, No Tech Support...in other words NIENTE!

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mcquicker
MagicJack Newbie
Posts: 1
Joined: Sat Feb 09, 2008 11:40 am

No Answer, No Call, No Tech Support...in other words NIENTE!

Post by mcquicker »

Several days ago I tried to sign up for a MagicJack at their site. Everything seemed to be working fine after I supplied my credit card information, except, I never received a confirmation nor any other communication from the people at MagicJack.

Given that the site has no telephone number or email address and no way to get in touch with them except through an absolutely ridiculous chat box that did not work in three tries (at different times of the day), I was able to finally get a hold of the CEO and owner's e-mail address, to register my concern. NOTHING! Not a peep.

And so, after two days I called my CC company, told them of the problem and immediately canceled my credit card.

So far that is the extent of my experience with MagicJack. As far as I'm concerned it is either an extraordinarily badly run company or a fraud of the highest order.

I will continue with Vonage... that, although a bit pricey, it has worked going on two years without a hitch.

I will also wait for one of two things to happen:

1 - If a scam, wait for the federal prosecutors to arrest everyone involve with the MagicJack.

2 - If not a scam wait several years until the Magicjack hires a competent board.

In the meantime, I suggest that the CEO and everyone in management is fired.

Those of you who say you have a MagicJack... keep it in a safe place because I think it will soon become a collectors item, as the company (if one exists) goes under.

Peter Bond
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Re: No Answer, No Call, No Tech Support...in other words NIE

Post by LikeMagic »

mcquicker wrote:Several days ago I tried to sign up for a MagicJack at their site. Everything seemed to be working fine after I supplied my credit card information, except, I never received a confirmation nor any other communication from the people at MagicJack.

Given that the site has no telephone number or email address and no way to get in touch with them except through an absolutely ridiculous chat box that did not work in three tries (at different times of the day), I was able to finally get a hold of the CEO and owner's e-mail address, to register my concern. NOTHING! Not a peep.

And so, after two days I called my CC company, told them of the problem and immediately canceled my credit card.

So far that is the extent of my experience with MagicJack. As far as I'm concerned it is either an extraordinarily badly run company or a fraud of the highest order.

I will continue with Vonage... that, although a bit pricey, it has worked going on two years without a hitch.

I will also wait for one of two things to happen:

1 - If a scam, wait for the federal prosecutors to arrest everyone involve with the MagicJack.

2 - If not a scam wait several years until the Magicjack hires a competent board.

In the meantime, I suggest that the CEO and everyone in management is fired.

Those of you who say you have a MagicJack... keep it in a safe place because I think it will soon become a collectors item, as the company (if one exists) goes under.

Peter Bond
I think you're over reacting :)
MagicHack
Dan isn't smart enough to hire me
Posts: 241
Joined: Mon Nov 12, 2007 4:11 pm
Contact:

Re: No Answer, No Call, No Tech Support...in other words NIE

Post by MagicHack »

mcquicker wrote:Several days ago I tried to sign up for a MagicJack at their site. Everything seemed to be working fine after I supplied my credit card information, except, I never received a confirmation nor any other communication from the people at MagicJack.

Given that the site has no telephone number or email address and no way to get in touch with them except through an absolutely ridiculous chat box that did not work in three tries (at different times of the day), I was able to finally get a hold of the CEO and owner's e-mail address, to register my concern. NOTHING! Not a peep.
Try calling the number: 561-722-0433 (listed on their Better Business Bureau Page) or 561-586-3380 (listed here).
mcquicker wrote:And so, after two days I called my CC company, told them of the problem and immediately canceled my credit card.
I never received confirmation of my order in any way shape or form. The jack did arrive safely after 5 days or so...
mcquicker wrote:So far that is the extent of my experience with MagicJack. As far as I'm concerned it is either an extraordinarily badly run company or a fraud of the highest order.
Well, lets face it, if magicJack had a wonderful support network, this forum would not be as popular as it is.
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