Magic Jack Plus fails in stand alone mode.

Zachrey · Post by **Zachrey** » Tue Dec 25, 2012 4:21 pm

We ordered MagicJack Plus on February 2012 and have been reasonably satisfied with it so far. Good sound quality for the most part. Hiccups here and there. BUT AS OF DECEMBER 13, 2012, MAGIC JACK PLUS STOPPED WORKING IN STAND ALONE MODE (no calls out or in; it immediately goes to voicemail when you try to call it). I connected the unit to my laptop and it worked fine. While trying to troubleshoot it, I noticed the MagicJack app downloaded an update. Perhaps this is why the unit stopped working?!

So I plugged the unit back into the 120VAC outlet and plugged in the ethernet cable and whaddya know?! It started to work again! So if your MJ Plus suddenly failed around this day, try plugging it into your laptop that has a MagicJack app loaded on it and see if it updates the little bugger.

UPDATE:
I discovered that the problem is still there (we live in an, off grid, solar powered house and usually shut off the power at night since the house batteries are so cold and the nights are so long). So there definitely appears to be a sequence of events you must follow in order to make it work in stand alone mode:

1)unplug ethernet cable from MJ plus
2)unplug MJ+ from the little power supply
3)wait a few seconds and plug the MJ+ back into the power.
4)the blue light will immediately come on and after ten seconds or so, a green light will start blinking, next to the blue light.
5)now you can plug in the ethernet cable and the phone should work.

647 · Post by **647** » Mon Jan 07, 2013 9:35 am

Not sure if this the same issue but I thought my MJ+ was failing and did some troubleshooting (tried running via the computer and it worked perfectly) and discovered the USB/AC adapter had failed! Bought a new one at Walmart for $10.98 and re-hooked up via the router and now I'm back up and running, perfect service. Those MJ+ USB/AC adapters are cheap pieces of crap, apparently.

Pilot · Post by **Pilot** » Mon Jan 07, 2013 3:49 pm

647 wrote:Not sure if this the same issue but I thought my MJ+ was failing and did some troubleshooting (tried running via the computer and it worked perfectly) and discovered the USB/AC adapter had failed! Bought a new one at Walmart for $10.98 and re-hooked up via the router and now I'm back up and running, perfect service. Those MJ+ USB/AC adapters are cheap pieces of crap, apparently.

available at ebay for $2-$3

647 · Post by **647** » Mon Jan 07, 2013 6:54 pm

I know, but this one came with two USB ports. Plus I needed ir now rather than later.