No dial tone.

easyeasy · Post by **easyeasy** » Fri Mar 29, 2013 2:10 pm

Dear Sir/Madam: I've purchased the Magic Jack Plus about a month and a half ago. Set it up it on my router worked great for a while. Now I get no dial tone, no number display. I can receive and make calls but I can't hear the person on the other end, they can hear me no problem. On the PC it works great. I've spent 2.5 hours with tech support last night and got nowhere. I'm using a 2Wire 2701Hg-G modem with high speed internet and Panasonic Dect 6.0 cordless phones with 3 wireless handsets. Any help will be greatly appreciated. Thanks in advance and "Happy Easter" to all.

Los Angeles jack · Post by **Los Angeles jack** » Thu Apr 04, 2013 1:28 am

It could be your 2Wire 2701Hg-G modem could be the culprit. You indicated that on the PC it works great. Whatever you do, I wouldn't let tech support access your PC remotely, they will probably do more harm than good.

notdeadyet · Post by **notdeadyet** » Thu Apr 04, 2013 9:47 am

check the power adapter for the MJ+....a lot of issues with it

free replacements being offered on website if you find you need a new one.

Fire_Witch · Post by **Fire_Witch** » Thu Apr 18, 2013 8:47 pm

notdeadyet wrote:check the power adapter for the MJ+....a lot of issues with it free replacements being offered on website if you find you need a new one.

Had the same problem after net connection was out nearly a day. After service was restored, my MJP ( not on pc) would not come back on. tried multiple times unplug- plug in, no dial tone but sounded like open line. Saw your post while searching a few days ago and contacted MJ. Well they just refused to listen (read the type). It works fine w/ pc but when I put it back on router, same problem.
How Do I convince the idiots to send me another one.
Anyone know the spec's on them

I would love to see if I have a compatible usb/power device I can try before I drive myself insane before trying to talk/type to more Magic idiots.

Fire_Witch · Post by **Fire_Witch** » Thu Apr 18, 2013 9:43 pm

notdeadyet wrote:check the power adapter for the MJ+....a lot of issues with it free replacements being offered on website if you find you need a new one.

Sorry, forgot to ask if you have a link to that offer. I looked all over and didn't see anything about a replacement.

notdeadyet · Post by **notdeadyet** » Fri Apr 19, 2013 12:21 am

I know about it from reading posts on site here.....I believe it was just a matter of asking customer service for one when you call in.

Fire_Witch · Post by **Fire_Witch** » Fri Apr 19, 2013 2:44 pm

my problem is resolved. Today I received a new rj45 cat6 3ft cable I had ordered,and replaced the original cheep cable that came w/ the MJ+. Working great now. I have dial tone and good audio during calls.

But I I would love to see if I have a compatible usb/power device I can try, so I will have a backup if it fails. My vision is blurry due to MS. So if any one can read the specs off of there's and post it, I assume it's printed on there, I cant tell.
EDITED: NEVER MIND, I just decided to try one, a (spare) generic usb power supply for my Samsung Note 10.1. It works.

mberlant · Post by **mberlant** » Fri Apr 19, 2013 10:43 pm

As you have already discovered, just about any USB power supply should make the MJ+ happy. If you were to buy one now, I would recommend one that can deliver at least 1A.