error 3 and cisco pix 501 firewall

[joekoolct]

I am having problems using magicjack with my cisco pix 501 firewall.
I consistantly get error code 3.
Do I need to open up special ports and reconfigure the firewall ?

[LikeMagic]

Why don't you bypass your Cisco firewall/router to see if MJ is working? If MJ works then put the Cisco firewall/router back then check/configure your firewall/router for the following ports:

http port 80
https port 443
SIP UDP port 5060
SIP UDP port 5070
RTP UPD port 10000-20000 (or higher)

MJ softphone needs port 80/443 to do provisioning, registration, downloading sw updates. Ports 5060/5070 are standard SIP ports, RTP ports 10,000+ are typical as well.
MJ softphone uses Internet Explorer's settings to access MJ server via ports 80/443. If IE's security is set too high, it would block MJ softphone from reaching MJ server to do provisioning & registration as well.

[Stewart]

If MJ works without the firewall, try removing

Code: Select all

fixup protocol sip udp 5060

and/or adding

Code: Select all

fixup protocol sip udp 5070

(restart PIX and MJ after each config change).