Stolen Magic Jack

risho28 · Post by **risho28** » Mon Apr 28, 2008 11:19 am

Hi, my magicjack was stolen in the mail after I set it up. I set the device up, created a new phone number and mailed it to my parents. The device got stolen in the mail. I have already paid a 5 year subscription for it. I chatted with tech support. they said sorry they cant do anything about it...
what can I do?

gooney · Post by **gooney** » Mon Apr 28, 2008 11:52 am

risho28 wrote:Hi, my magicjack was stolen in the mail after I set it up. I set the device up, created a new phone number and mailed it to my parents. The device got stolen in the mail. I have already paid a 5 year subscription for it. I chatted with tech support. they said sorry they cant do anything about it...
what can I do?

How did you sent it? What carrier? Was it insured when you sent it? Did you check with your carrier where it was last scanned? Did it get stolen from your parents mailbox? MJ tech support is right when they said sorry they cant do anything about it. They might let you purchase a replcement with a replacement fee but im not sure, im just guessing.

HolmanGT · Post by **HolmanGT** » Mon Apr 28, 2008 11:59 am

Just buy a new one and then have the number changed to whatever number your parents had. Also search this site there is one guy for sure that said the same thing as you and another that came back and said that was strange he had no problem getting them to change the number on his new unit. Anyway the secret to MJ tech support is to keep calling back until you get some one that speaks English and when you talk to them keep it simple. If you add a lot of details it goes right over their heads. The minute they can't follow you anymore they just want to get rid of you. So make your request sound like something out of a Dick and Jane reader.

soulstormdotcom · Post by **soulstormdotcom** » Sat May 17, 2008 4:24 pm

I'd also login to your account settings and setup call forwarding so the device is pretty much useless for any of their accomplices making incoming calls to your MJ.

HolmanGT · Post by **HolmanGT** » Sat May 17, 2008 4:31 pm

soulstormdotcom wrote:I'd also login to your account settings and setup call forwarding so the device is pretty much useless for any of their accomplices making incoming calls to your MJ.

soulstormdotcom,

That is one of the better tips I have heard in some time.

Thanks.

@Stewart, would it be possible to have a sticky with one line tips like this one. i.e. I was just working with "Clinktd" and we discovered that on a T5710 you must have the latest OS firmware ending in 336A or you can wrestle your thin client from now until dooms day and it still won't work. Ugh!

strndedinalska · Post by **strndedinalska** » Sun May 18, 2008 3:58 am

I agree. That is a good tip and also lets you give them a good, old fashioned country cussing for stealing your dangle.

gooney · Post by **gooney** » Sun May 18, 2008 3:31 pm

Create a new email and password then delete the old one for my.magicjack.com.They might get your SIP info and log into your account and disable call forwarding lol.

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