Stolen Magic Jack

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risho28
MagicJack Newbie
Posts: 1
Joined: Mon Apr 28, 2008 11:04 am

Stolen Magic Jack

Post by risho28 »

Hi, my magicjack was stolen in the mail after I set it up. I set the device up, created a new phone number and mailed it to my parents. The device got stolen in the mail. I have already paid a 5 year subscription for it. I chatted with tech support. they said sorry they cant do anything about it...
what can I do?
risho
gooney
Dan isn't smart enough to hire me
Posts: 382
Joined: Sat Feb 09, 2008 5:38 pm
Location: Salt Lake City, Utah

Re: Stolen Magic Jack

Post by gooney »

risho28 wrote:Hi, my magicjack was stolen in the mail after I set it up. I set the device up, created a new phone number and mailed it to my parents. The device got stolen in the mail. I have already paid a 5 year subscription for it. I chatted with tech support. they said sorry they cant do anything about it...
what can I do?
How did you sent it? What carrier? Was it insured when you sent it? Did you check with your carrier where it was last scanned? Did it get stolen from your parents mailbox? MJ tech support is right when they said sorry they cant do anything about it. They might let you purchase a replcement with a replacement fee but im not sure, im just guessing.
Chat with me LIVE!!! :arrow:
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gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!!
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

Just buy a new one and then have the number changed to whatever number your parents had. Also search this site there is one guy for sure that said the same thing as you and another that came back and said that was strange he had no problem getting them to change the number on his new unit. Anyway the secret to MJ tech support is to keep calling back until you get some one that speaks English and when you talk to them keep it simple. If you add a lot of details it goes right over their heads. The minute they can't follow you anymore they just want to get rid of you. So make your request sound like something out of a Dick and Jane reader.
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
soulstormdotcom
magicJack Apprentice
Posts: 11
Joined: Mon May 12, 2008 11:58 pm
Contact:

Post by soulstormdotcom »

I'd also login to your account settings and setup call forwarding so the device is pretty much useless for any of their accomplices making incoming calls to your MJ.
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

soulstormdotcom wrote:I'd also login to your account settings and setup call forwarding so the device is pretty much useless for any of their accomplices making incoming calls to your MJ.

soulstormdotcom,

That is one of the better tips I have heard in some time.

Thanks.

@Stewart, would it be possible to have a sticky with one line tips like this one. i.e. I was just working with "Clinktd" and we discovered that on a T5710 you must have the latest OS firmware ending in 336A or you can wrestle your thin client from now until dooms day and it still won't work. Ugh!
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
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strndedinalska
Dan isn't smart enough to hire me
Posts: 230
Joined: Mon Jan 21, 2008 4:39 am
Location: Alaska

Post by strndedinalska »

I agree. That is a good tip and also lets you give them a good, old fashioned country cussing for stealing your dangle.
Windows Vista and Laptop with XP SP2 on the road. Occasionally, a Mac if my Windows machine isn't working.
gooney
Dan isn't smart enough to hire me
Posts: 382
Joined: Sat Feb 09, 2008 5:38 pm
Location: Salt Lake City, Utah

Post by gooney »

Create a new email and password then delete the old one for my.magicjack.com.They might get your SIP info and log into your account and disable call forwarding lol.
Chat with me LIVE!!! :arrow:
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gooney - Salt lake City, UT (801)
Don't mind me grammar cuzz it sukks!!
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