I CANNOT USE PHONE PROMPTS

Having issues with your magicJack? Post here, and we'll try to help you out!

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leesonthebeach
MagicJack Newbie
Posts: 2
Joined: Tue Apr 29, 2008 5:15 pm

I CANNOT USE PHONE PROMPTS

Post by leesonthebeach »

WHEN I CALL MY BANK OR LOCAL BUSINESS THAT REQUIRE YOU TO USE PHONE PROMPTS AND I PRESS THEM IN ON MY PHONE THEY DO NOT WORK I HAVE A 5.8 GHZ CORDLESS HANDSET PHONE. ANY HELP ASAP THANKS LEE
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

It's a known bug with MJ for some phones. Try to use the MJ Softphone's keypad to enter digits for IVR.

Be gentle with CAPS LOCK key 8) :lol:
Bendle
Dan isn't smart enough to hire me
Posts: 103
Joined: Thu Mar 27, 2008 5:14 pm
Location: proxy1.nashville.talk4free.com

Post by Bendle »

It seems to have problems transmitting tones on most any phone I have used... It seems to dial initially just fine however, so I guess something changes once the call is established to where it introduces some distortion when tones are going across. I notice a lot of double digits on the other end... like when i enter 12345 the voice system on the other end repeats it and its something like 1233455.... I try to make them short and fast to trick the software but it always spits out twice on one number usually...................

I do wish they would fix this!
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