No voice

BluesJamJim · Post by **BluesJamJim** » Tue Apr 29, 2008 11:25 pm

I have installed, rebooted, opened ports 5060 & 5070, switched usb ports, switched phones, deleted the entries from the registry. re-installed. And no voice... everything works, either phone will ring(calling from MJ or calling to MJ) soft phone sees the connection and says operating, however no voice.
I am missing opening another port or protocol? It seems like as soon as the phone is answered it switches to a different port and then nothing, well no voice.

LikeMagic · Post by **LikeMagic** » Tue Apr 29, 2008 11:33 pm

Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.

BluesJamJim · Post by **BluesJamJim** » Tue Apr 29, 2008 11:43 pm

I do not remember those ports open on the modem/router(it is a qwest dsl actiontec) I have my PC's NICS run directly to the modem, just to make sure everything was working before I placed it behind the router. I shall check the RTP ports and check the VoIP connection....

see ya in a bit... Thanks!!!

LikeMagic · Post by **LikeMagic** » Wed Apr 30, 2008 12:11 am

Most Actiontec DSL modems I know have built-in router/firewall. Try to access the modem/router's setup page and lower the firewall level. If you can provide the model number for the Actiontec DSL modem/router, I could help suggest a few setting changes to see if it help your MJ connection.

HolmanGT · Post by **HolmanGT** » Wed Apr 30, 2008 12:35 am

LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.

LikeMagic,

How do you open RTP ports, my router only seems to know TCP and UDP?

BluesJamJim · Post by **BluesJamJim** » Wed Apr 30, 2008 1:02 am

it's a GT701, and like holmanGT the only two protocols are UDP & TCP ,, but isn't RTP embedded into UDP? I completely shut off windows firewall. I ran the voip test and it tells me port 5060 is blocked by a firewall and tried port 6000 with no success.

Thanks for your help!!!

LikeMagic · Post by **LikeMagic** » Wed Apr 30, 2008 1:23 am

Here's the Firewall setting for your modem:
http://www.qwest.com/internethelp/modem ... 906msl.pdf

You may want to set Firewall Setting = OFF and use NAT only. SIP ports 5060/5070 are blocked by default with GT701's firewall active at any level.

LikeMagic · Post by **LikeMagic** » Wed Apr 30, 2008 1:26 am

HolmanGT wrote:
LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
LikeMagic,

How do you open RTP ports, my router only seems to know TCP and UDP?

RTP is a protocol which uses UDP ports

BluesJamJim · Post by **BluesJamJim** » Wed Apr 30, 2008 1:38 am

I will try NAT only...

BluesJamJim · Post by **BluesJamJim** » Wed Apr 30, 2008 1:52 am

Gees... thanks so much for all your help!!! That was the ticket,, I shut off modem firewall,, Passed the VoIP test and made a MagicJack test call...

Well,, I am beat up... I'll pick this up tomorrow and try it behind my router. OH boy!

Thanks Again!!!

LikeMagic · Post by **LikeMagic** » Wed Apr 30, 2008 1:53 am

You're welcome ... enjoy your MagicJack

BluesJamJim · Post by **BluesJamJim** » Wed Apr 30, 2008 2:01 am

I just might ,, now that it is working.

I am glad I found this forum,, customer support was horrible.

LikeMagic ROCKS!!!

HolmanGT · Post by **HolmanGT** » Wed Apr 30, 2008 4:07 am

LikeMagic,

"RTP is a protocol which uses UDP ports

"

Oh-hell I knew that I was just testing you.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

No voice

No voice

RTP

model #

Thanks for the link

Bingo was it's name O

mj