No voice

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BluesJamJim
MagicJack Newbie
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Joined: Tue Apr 29, 2008 11:17 pm
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No voice

Post by BluesJamJim »

I have installed, rebooted, opened ports 5060 & 5070, switched usb ports, switched phones, deleted the entries from the registry. re-installed. And no voice... everything works, either phone will ring(calling from MJ or calling to MJ) soft phone sees the connection and says operating, however no voice.
I am missing opening another port or protocol? It seems like as soon as the phone is answered it switches to a different port and then nothing, well no voice.
To err is human... to screw things up completely you need a computer.
LikeMagic
Dan Should Pay Me
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Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
BluesJamJim
MagicJack Newbie
Posts: 6
Joined: Tue Apr 29, 2008 11:17 pm
Location: In front of my computer
Contact:

RTP

Post by BluesJamJim »

I do not remember those ports open on the modem/router(it is a qwest dsl actiontec) I have my PC's NICS run directly to the modem, just to make sure everything was working before I placed it behind the router. I shall check the RTP ports and check the VoIP connection....

see ya in a bit... Thanks!!!
To err is human... to screw things up completely you need a computer.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Most Actiontec DSL modems I know have built-in router/firewall. Try to access the modem/router's setup page and lower the firewall level. If you can provide the model number for the Actiontec DSL modem/router, I could help suggest a few setting changes to see if it help your MJ connection.
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
LikeMagic,

How do you open RTP ports, my router only seems to know TCP and UDP?
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
BluesJamJim
MagicJack Newbie
Posts: 6
Joined: Tue Apr 29, 2008 11:17 pm
Location: In front of my computer
Contact:

model #

Post by BluesJamJim »

it's a GT701, and like holmanGT the only two protocols are UDP & TCP ,, but isn't RTP embedded into UDP? I completely shut off windows firewall. I ran the voip test and it tells me port 5060 is blocked by a firewall and tried port 6000 with no success.

Thanks for your help!!!
To err is human... to screw things up completely you need a computer.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

Here's the Firewall setting for your modem:
http://www.qwest.com/internethelp/modem ... 906msl.pdf

You may want to set Firewall Setting = OFF and use NAT only. SIP ports 5060/5070 are blocked by default with GT701's firewall active at any level.
Last edited by LikeMagic on Wed Apr 30, 2008 1:55 am, edited 1 time in total.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

HolmanGT wrote:
LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:

http://www.testyourvoip.com

I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
LikeMagic,

How do you open RTP ports, my router only seems to know TCP and UDP?
RTP is a protocol which uses UDP ports :lol:
BluesJamJim
MagicJack Newbie
Posts: 6
Joined: Tue Apr 29, 2008 11:17 pm
Location: In front of my computer
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Thanks for the link

Post by BluesJamJim »

I will try NAT only...
To err is human... to screw things up completely you need a computer.
BluesJamJim
MagicJack Newbie
Posts: 6
Joined: Tue Apr 29, 2008 11:17 pm
Location: In front of my computer
Contact:

Bingo was it's name O

Post by BluesJamJim »

Gees... thanks so much for all your help!!! That was the ticket,, I shut off modem firewall,, Passed the VoIP test and made a MagicJack test call...

Well,, I am beat up... I'll pick this up tomorrow and try it behind my router. OH boy!


Thanks Again!!! :lol: :P :) :D :o 8) :wink: :!: :!: :!:
To err is human... to screw things up completely you need a computer.
LikeMagic
Dan Should Pay Me
Posts: 613
Joined: Tue Jan 01, 2008 9:11 pm
Location: LikeMagic Pacific NW

Post by LikeMagic »

You're welcome ... enjoy your MagicJack :)
BluesJamJim
MagicJack Newbie
Posts: 6
Joined: Tue Apr 29, 2008 11:17 pm
Location: In front of my computer
Contact:

mj

Post by BluesJamJim »

I just might ,, now that it is working.

I am glad I found this forum,, customer support was horrible.

LikeMagic ROCKS!!!
To err is human... to screw things up completely you need a computer.
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

LikeMagic,

"RTP is a protocol which uses UDP ports :lol: "

Oh-hell I knew that I was just testing you. :oops:
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
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