No voice
Moderators: Pilot, Bill Smith
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
No voice
I have installed, rebooted, opened ports 5060 & 5070, switched usb ports, switched phones, deleted the entries from the registry. re-installed. And no voice... everything works, either phone will ring(calling from MJ or calling to MJ) soft phone sees the connection and says operating, however no voice.
I am missing opening another port or protocol? It seems like as soon as the phone is answered it switches to a different port and then nothing, well no voice.
I am missing opening another port or protocol? It seems like as soon as the phone is answered it switches to a different port and then nothing, well no voice.
To err is human... to screw things up completely you need a computer.
-
- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Try to test your internet connection to see how well it handles VOIP calls:
http://www.testyourvoip.com
I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
http://www.testyourvoip.com
I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
RTP
I do not remember those ports open on the modem/router(it is a qwest dsl actiontec) I have my PC's NICS run directly to the modem, just to make sure everything was working before I placed it behind the router. I shall check the RTP ports and check the VoIP connection....
see ya in a bit... Thanks!!!
see ya in a bit... Thanks!!!
To err is human... to screw things up completely you need a computer.
LikeMagic,LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:
http://www.testyourvoip.com
I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
How do you open RTP ports, my router only seems to know TCP and UDP?
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
model #
it's a GT701, and like holmanGT the only two protocols are UDP & TCP ,, but isn't RTP embedded into UDP? I completely shut off windows firewall. I ran the voip test and it tells me port 5060 is blocked by a firewall and tried port 6000 with no success.
Thanks for your help!!!
Thanks for your help!!!
To err is human... to screw things up completely you need a computer.
-
- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
Here's the Firewall setting for your modem:
http://www.qwest.com/internethelp/modem ... 906msl.pdf
You may want to set Firewall Setting = OFF and use NAT only. SIP ports 5060/5070 are blocked by default with GT701's firewall active at any level.
http://www.qwest.com/internethelp/modem ... 906msl.pdf
You may want to set Firewall Setting = OFF and use NAT only. SIP ports 5060/5070 are blocked by default with GT701's firewall active at any level.
Last edited by LikeMagic on Wed Apr 30, 2008 1:55 am, edited 1 time in total.
-
- Dan Should Pay Me
- Posts: 613
- Joined: Tue Jan 01, 2008 9:11 pm
- Location: LikeMagic Pacific NW
RTP is a protocol which uses UDP portsHolmanGT wrote:LikeMagic,LikeMagic wrote:Try to test your internet connection to see how well it handles VOIP calls:
http://www.testyourvoip.com
I suspect that your firewall or router is blocking RTP port 10,000-65,535. VOIP voice connection is carried over RTP port. Try to connect your PC directly to your cable/DSL modem, bypassing any router. Make sure you reboot both the PC and router.
How do you open RTP ports, my router only seems to know TCP and UDP?
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
Thanks for the link
I will try NAT only...
To err is human... to screw things up completely you need a computer.
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
Bingo was it's name O
Gees... thanks so much for all your help!!! That was the ticket,, I shut off modem firewall,, Passed the VoIP test and made a MagicJack test call...
Well,, I am beat up... I'll pick this up tomorrow and try it behind my router. OH boy!
Thanks Again!!!
Well,, I am beat up... I'll pick this up tomorrow and try it behind my router. OH boy!
Thanks Again!!!
To err is human... to screw things up completely you need a computer.
-
- MagicJack Newbie
- Posts: 6
- Joined: Tue Apr 29, 2008 11:17 pm
- Location: In front of my computer
- Contact:
mj
I just might ,, now that it is working.
I am glad I found this forum,, customer support was horrible.
LikeMagic ROCKS!!!
I am glad I found this forum,, customer support was horrible.
LikeMagic ROCKS!!!
To err is human... to screw things up completely you need a computer.
LikeMagic,
"RTP is a protocol which uses UDP ports "
Oh-hell I knew that I was just testing you.
"RTP is a protocol which uses UDP ports "
Oh-hell I knew that I was just testing you.
- George -
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655