Hello everyone,
I am not sure is this normal or not on MJ.
When dialed international, I got the message -
- You have xx minutes. Please wait you call is being routed.
Then quiet, no ringing on the other end (I used to hear the other phone ringing on regular phone).
I can't tell if the other end answer or not. I have to wait in quiet mode till they say "hello".
Is this normal?
Thanks,
cw
Calling International
Moderators: Bill Smith, Pilot
It's definitely not normal, and is most likely a server-side bug, though it's possible that the server is sending a signaling sequence that is valid, but the softphone is not handling it correctly. IMO, it is unlikely that there is a workaround at your end, though some troubleshooting on your part may allow you to submit a more detailed trouble report, which may help get the problem fixed faster.
If you want to see what is going wrong, Wireshark is a good tool. Capture the traffic on a failed call, save it to disk, and report the sequence of SIP requests and responses. Wireshark will also allow you to save the voice packets to a file, so you can play them on your PC. First, practice on some (free) domestic calls, so you'll be sure to do it right when you call overseas.
If you want to see what is going wrong, Wireshark is a good tool. Capture the traffic on a failed call, save it to disk, and report the sequence of SIP requests and responses. Wireshark will also allow you to save the voice packets to a file, so you can play them on your PC. First, practice on some (free) domestic calls, so you'll be sure to do it right when you call overseas.