Cannot make phone calls

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litaly
MagicJack Newbie
Posts: 3
Joined: Sun Mar 23, 2008 8:46 pm

Cannot make phone calls

Post by litaly »

HELP!!!

I have a strange problem with Magic Jack, I cannot make any phone calls. I have a dial tone and can dial but it NEVER actually rings NOR can I receive incoming calls. The MJ is blue and everything looks fine but will not work.
Stewart
Dan Should Pay Me
Posts: 663
Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

Does the softphone appear? If so, does it show 'ready to call'? If not, what messages appear on it?

If it's 'ready to call', when you pick up the phone and dial, do the digits that you dial appear in the softphone window? When you have dialed a complete number, what status messages, if any, appear on the softphone?
litaly
MagicJack Newbie
Posts: 3
Joined: Sun Mar 23, 2008 8:46 pm

Post by litaly »

The software is running and the numbers do show up in the software window with no errors, I dial the number fully and it almost acts
like it cannot dial. I had the problem before, swapped the mJ to my laptop and was able to work just fine, not sure what the isse is and
obviously, cannot keep the MJ connected to laptop for home use.
Stewart
Dan Should Pay Me
Posts: 663
Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

I'm trying to help, honest. Please answer these questions:

On an outbound call, does the softphone window show 'ready to call' before you dial? If so, watch the softphone closely when you dial the last digit. Normally, the 'ready to call' indication will be replaced with various messages. Please report what you see here. Also, does the called phone ring?

On an inbound attempt, does anything show in the softphone? What does the caller hear?
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