MJ doesn't work

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gigsi
MagicJack Newbie
Posts: 4
Joined: Tue May 06, 2008 9:55 am

MJ doesn't work

Post by gigsi »

I've spent all day talking to techs; MJ is installed (Vista Home, LiveOneCare, DSL) but the assigned number is always busy :x and the calls go to a voice box even thou' nothing is off the hook. They had me open some ports but that didn't help, either. I am pretty discouraged by now. Does anyone know what else I could do to make this function properly? Thks. in advance
Stewart
Dan Should Pay Me
Posts: 663
Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

When the phone has not yet been picked up, does the softphone show ready to call? Show your correct MJ phone number? Do outgoing calls work? If so, when you call 866-692-6447 does it announce your correct number? If outgoing calls don't work, do you get a dial tone? When you attempt a call, what appears in softphone window?

On an incoming call attempt, does anything change in the softphone window? Does your phone ring?

What model DSL modem do you have? Is it configured as a router? If you have a separate router, what make and model?
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