can't call one number

kalali · Post by **kalali** » Tue May 06, 2008 1:03 pm

i have a problem that hope someone here can help
There is one number, same as local area with my MJ number, before i call him without area code, it works. Now since it requires area code to call his number, i call but his phone is not ringing at all. His number is belong to Cox Communication. Any other phones calling his number, his phone is ringing right away, only the one i am using MJ doesn't ring his phone now. I place some other calls to my family and friends around his house, same area, using area code dialing and they all work.
Chat with MJ doesn't even help, keep asking me same question over and over, then ask me to buy International prepaid minutes to call his number even though i am still in his area and same area code.
thanks

HolmanGT · Post by **HolmanGT** » Tue May 06, 2008 1:52 pm

Kalai,

I don't have a good answer for you but DON"T let them sucker you into this "then ask me to buy International prepaid minutes to call his number even though i am still in his area and same area code."

I don't think COX will help you but desperate times call for desperate measures. Call them see what they have to say. If they can't resolve it the go back to calling MJ Tech Support. The well documented secret to using MJ Tech Support is to keep calling back until you get someone that can or is willing to help you.

Stewart · Post by **Stewart** » Tue May 06, 2008 2:19 pm

Try dialing like this. For example, to call 415-678-1234, dial *674*156781234
If no luck, try *676*781234**
If still no luck, report what displays in softphone window, and what you hear, when you dial normally.