Help w/corless phone

jlafond · Post by **jlafond** » Sat May 10, 2008 10:32 am

I have a vtech 5.8 ghz cordless phone but I cannot get it to work with my new MJ. I am on comcast. Any ideas?

checkers · Post by **checkers** » Sat May 10, 2008 11:10 am

Can you please give me more info ...........when u say it wont work no dial tone ??

try different usb ports. I am using uniden cordless phone system with no problems.

VaHam · Post by **VaHam** » Sat May 10, 2008 11:26 am

jlafond wrote:I have a vtech 5.8 ghz cordless phone but I cannot get it to work with my new MJ. I am on comcast. Any ideas?

I am using a vtech 5.8 cordless system with four handsets. It works great! Caller ID works fine and no trouble with ringing when placed on any USB port I have on five different computer.

I am thinking it must be something else. Do other phones work ok?

jlafond · Post by **jlafond** » Sat May 10, 2008 2:47 pm

I get a dial tone on my cordless and when I dial the number it appears on the soft phone but then nothing happens the phone is silent. I have not tried another phone, I don't have any others. Does is matter if it is on pulse or tone? I called my new MJ number from my cell and I received one response to check the number and retry. The second time I did it, I was told that the personal I was calling was unavailable, so it received my voicemail.

I am on Vista.

VaHam · Post by **VaHam** » Sat May 10, 2008 6:33 pm

jlafond wrote:I get a dial tone on my cordless and when I dial the number it appears on the soft phone but then nothing happens the phone is silent. I have not tried another phone, I don't have any others. Does is matter if it is on pulse or tone? I called my new MJ number from my cell and I received one response to check the number and retry. The second time I did it, I was told that the personal I was calling was unavailable, so it received my voicemail.

I am on Vista.

Does it say Ready to Call and show your number at the top of the magicJack Window?

jlafond · Post by **jlafond** » Sat May 10, 2008 8:01 pm

No. I don't see that anywhere on the softphone. It says please connect to the internet and double click here. I'm connected to the internet with comcast and when I double click it asks me to type in the email and password. I hit next and nothing happens.

Talistar · Post by **Talistar** » Sat May 10, 2008 8:40 pm

untill u see; Ready to Call in that window u wont get anything;

i have a vtech dect6.0 and it works great.

Make sure u register your email and did the entire setup correctly.

jlafond · Post by **jlafond** » Sat May 10, 2008 9:46 pm

Thanks. I'll check the email address and the set up.

VaHam · Post by **VaHam** » Sat May 10, 2008 11:21 pm

jlafond wrote:Thanks. I'll check the email address and the set up.

Did you get through the registration ok and get a number assigned to you?

jlafond · Post by **jlafond** » Sun May 11, 2008 7:05 am

Yes, I got a number assigned. I know the number is working because I tried calling it from my cell and on two ocassions is went to voicemail. However, the handset never rang. When I tried to make an outgoing call I can dial but after that the line is just silent. The Do Not Disturb is not on. I confirmed that under the menu function that I have selected telephone. Any other suggestions?

jlafond · Post by **jlafond** » Sun May 11, 2008 7:07 am

The softphone reads please connect to the internet and click here. When I try this it asks me to login, I click next and it brings me right back to the soft phone.

VaHam · Post by **VaHam** » Sun May 11, 2008 3:52 pm

jlafond wrote:The softphone reads please connect to the internet and click here. When I try this it asks me to login, I click next and it brings me right back to the soft phone.

It sounds as if something is blocking one of the ports magicJack needs to communicate on. Make sure ports 5060 and 5070 are not being blocked by your router or anti-virus software.

strndedinalska · Post by **strndedinalska** » Sun May 11, 2008 4:01 pm

Firewall isn't playing nice. May need to switch around a little and find one that does.

jlafond · Post by **jlafond** » Sun May 11, 2008 6:43 pm

Thanks for the tip. I tried shutting off my firewall for a quick test. No luck.

strndedinalska · Post by **strndedinalska** » Mon May 12, 2008 1:41 am

Turn off the whole security suite - antivirus and all then restart the computer. That may give you some information to work with. That's how I pinned down McAffee because it wasn't shutting down all the way. Also, unplug the MJ while your computer boots up. I'm not saying this will work, but that's what they had me do and I was able to troubleshoot from there.

VaHam · Post by **VaHam** » Mon May 12, 2008 6:01 am

jlafond wrote:Thanks for the tip. I tried shutting off my firewall for a quick test. No luck.

Are you using a router between your modem and your computer. If so make sure ports 5060 and 5070 are open for incoming and outgoing UDP.

VaHam · Post by **VaHam** » Mon May 12, 2008 1:43 pm

jlafond wrote:Thanks for the tip. I tried shutting off my firewall for a quick test. No luck.

Without magicJack plugged in try going to http://www.testyourvoip.com/ . Test your capability to use VOIP and pay attention to the messages at the top. See if it says it could not use port 5060 and is using an alternative port.

JohnnyFreightTRAIN · Post by **JohnnyFreightTRAIN** » Thu Aug 28, 2008 2:27 pm

This happened to me before because magicJack was doing upgrades on there servers. After a few hours it worked fine.

Try turning off your router for 3 minutes and turning it back on.
Sometimes that will work for me.

samba · Post by **samba** » Mon Sep 01, 2008 1:44 pm

Make sure to plug the master unit of the phone to MJ (Don't plug the satellite unit to MJ).

jlafond · Post by **jlafond** » Mon Sep 01, 2008 6:48 pm

Thanks for the tips. I haven't tried my MJ lately. I think I've determined that it has to do with my Vista operating system. I'm becoming less and less of a fan of Vista. Any tips on Vista compatibility?

blopez · Post by **blopez** » Wed Sep 10, 2008 12:52 am

I had the same problem, remember this is not land line, but rather a relay of information or packet transfered and they are converted by the way it was engineered all you have to do is change your DIAL MODE TO TONE IS YOU USE PULSE ITS LIKE A RELAY LEFT WITHOUT PACKETS!!!. JUST CHANGE IT TO TONE and you should be good to go. ALso you can test is once you have changed it look at the MJ soft phone and make sure once you press a digit it appears on the dialer.

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Help w/corless phone

Help w/corless phone

Re: Help w/corless phone

THIS IS HOW TO PROPERLY FIX FOR V TECH 5.8