Warning about Purchasing before checking for compatibility.

[stevebcali]

[font=Tahoma] I purchase a Magic Jack and installed it on my computer, well i could make a call but not receive and it was terrible. Making noises and dropping, causing critical errors and not even starting up before dumping. So I chatted up support only to be told to delete ALL of my Burning Software. Because Magicjack is not compatible with NERO or almost any burning software. We ll needless to say. That wasn't going to happen and I disconnected the Magic Jack. What a hunk of Dung. But ol Dan the Inventor probbly sold a zillion at 29.95 a pop plus a service plan...hmmm What a joke this is, I am gonna sell mine on ebay and get my money back from magic jack in the Class Action Lawsuit that is inevitable. [/font]

[norml jack]

[font=Tahoma] I purchase a Magic Jack and installed it on my computer, well i could make a call but not receive and it was terrible. Making noises and dropping, causing critical errors and not even starting up before dumping. So I chatted up support only to be told to delete ALL of my Burning Software. Because Magicjack is not compatible with NERO or almost any burning software. We ll needless to say. That wasn't going to happen and I disconnected the Magic Jack. What a hunk of Dung. But ol Dan the Inventor probbly sold a zillion at 29.95 a pop plus a service plan...hmmm What a joke this is, I am gonna sell mine on ebay and get my money back from magic jack in the Class Action Lawsuit that is inevitable. [/font]

If I were to guess, I'd say the incompatibility is with Windows. But then again, what is.

[strndedinalska]

I'm absolutely satisfied with mine. Perhaps it's my location, but then again, beggars can't be choosers given my alternative to pay long distance for every single telephone call. Still, it's the best $40 I ever spent.

[HendersonMike]

[stevebcali]

I really don't want to get caught up in a bunch of back and forth about whether Windows is good or not normal jack. The fact is if your going to produce a product and sell it, if there is an issue with software compatibility it's on the product manufacturer to fix it. not to advise it's customer to uninstall cd burning software. I suppose you own a mac well if it works for you Great but it didn't work for me. And i paid more money for my burning software than the MagicHack so my CD's win out.
But if all you want to do with your computer is talk on the phone thats great to, but i like to enjoy all of the advantages my computer affords, not just talking on the phone and answering forums.

[norml jack]

I really don't want to get caught up in a bunch of back and forth about whether Windows is good or not normal jack. The fact is if your going to produce a product and sell it, if there is an issue with software compatibility it's on the product manufacturer to fix it. not to advise it's customer to uninstall cd burning software. I suppose you own a mac well if it works for you Great but it didn't work for me. And i paid more money for my burning software than the MagicHack so my CD's win out.
But if all you want to do with your computer is talk on the phone thats great to, but i like to enjoy all of the advantages my computer affords, not just talking on the phone and answering forums.

I can agree with the first part, but I assure you I would never own a Mac any sooner than a Windows box. Crap is crap in spite of its packaging. Putting that aside, I understand your plight, and for what it's worth my MJ credentials run off a Linksys pap2 box especially since there is no Linux option. Furthermore, I was quite apprehensive about doing business with a "Phone" company that doesn't post its own phone number on their website. It did however, work out for me so I will consider myself lucky.

[mufon]

I really don't want to get caught up in a bunch of back and forth about whether Windows is good or not normal jack. The fact is if your going to produce a product and sell it, if there is an issue with software compatibility it's on the product manufacturer to fix it. not to advise it's customer to uninstall cd burning software. I suppose you own a mac well if it works for you Great but it didn't work for me. And i paid more money for my burning software than the MagicHack so my CD's win out.
But if all you want to do with your computer is talk on the phone thats great to, but i like to enjoy all of the advantages my computer affords, not just talking on the phone and answering forums.

I can agree with the first part, but I assure you I would never own a Mac any sooner than a Windows box. Crap is crap in spite of its packaging. Putting that aside, I understand your plight, and for what it's worth my MJ credentials run off a Linksys pap2 box especially since there is no Linux option. Furthermore, I was quite apprehensive about doing business with a "Phone" company that doesn't post its own phone number on their website. It did however, work out for me so I will consider myself lucky.

There is a reason Cray Supercomputers run Linux. Perhaps someday the folks at YMAX will get the hint.

[LikeMagic]

Yup, another happy MJ user here

MJ saves me $20 a month on LD bill that I don't have to pay to my local PSTN carrier. I still keep my PSTN line for incoming calls from friends who refuses to dial my new MJ number and for emergency. Now if MJ could offer number porting then my PSTN line will be disconnected

[HendersonMike]

"Post subject: Re: Warning about Purchasing before checking for compatibility"

I'm still trying to figure out how you can know the compatibility without purchasing then installing first?

[gooney]

Love my MJ... Got my money's worth already and then some... Free incoming, outgoing, 411, long distance, etc;...Basicly right at this moment I have FREE phone service for 4 years and 8 months.

[norml jack]

I think Magic Jack is at least as good as any voip provider out there. If you have a good internet connection and your machine is not overloaded with unneeded services and programs that launch at startup, then you are probably going to be happy. While there have been some outages attributable to the host side, the vast majority of problems are going to lay in the hands of the end-user. In any case, a self-contained device such as an ATA would be a definite improvement. Perhaps the folks at MJ will allow for a BYOD type of service in the future. The only problem I ever seem to experience is when I am downloading a torrent, as torrents open lots of connections thereby increasing network utilization dramatically even if you limit the aggregate bandwidth. Every connection gets a time-slice regardless of the volume of bandwidth it is using.

[stevebcali]

MagicJack knows of the incompatibility of the CD Burning software and they just tell you to uninstall it.
Is that fair to customers who purchase someone elses product for good money also.
I think that Ahead software or any other software company would not be happy about a company who is undermining their years of marketing and research to satisfy the installation of a sub quality product that has many bugs.
I know the product does work in many cases, but what about the cases where it doesn't work. Should those be ignored?
I think that Dan the Inventor needs to invent some software that will install and work properly in the first place. Not to mention, the product is a telecommunications product and they don't have a telephone support line or even email. Just chat with people from another country does not cut it and you i am sure know that.
I MagicJack was a straight up company they would be working to make this better, much faster than they are. This product has 14 complaints on complaintreport.com and I think that say alot. Go read um and then if your satisfied they are doing enough then great. At this point, I think Dan the Inventor and MagicJack should be working on getting this product to the point where it has an excellent success rate and is usable no matter what software you have.

[norml jack]

Dan the Inventor didn't Invent it, it's a TigerJet product available for re-branding to anyone. The software is primarily TJ software as well, so they will provide a fix should there ever be one.

I invented the Television, but when I applied for the Patent it was declined.

[stevebcali]

Your right, I guess i will try some fixes and see if i can get mine to work.
After all i do own a 5 year platinum service plan...May as well try and use it.
But my question is, if there are fixes for the product, why doesn't magicjack use that knowledge and let it's customers know?
If your going to re-brand a product and not support it properly, than does that make it a product everyone should buy and use?
I noticed most of the people who post here are computer geeks and wizards. Probably most running linux boxes and writing their own fixes. Well what about the old lady that wants to cut her phone costs and install this product. Do you think she is going to be able to fix it if she happens to have incompatible software?

[norml jack]

When I first saw the magicjack, I never saw it as a replacement for anything, but as an accessory and in my case something to put into the laptop bag when I travel. Airports, Hotels, coffee shops, and sometimes watering holes go great with a magicjack. I never saw it as being useful for anything else until I discovered how to use the account with an ATA. That makes it equivalent to a service like Vonage. In fact, my company provided laptop is the only Windows machine I have anyway, I use Linux at home so an ATA is a must for any use other than that described above.

But would I would suggest is that you seek a remedy on this forum, because I have to believe there are other Nero users here. You can and will get help here far sooner and more effectively than you ever will from the folks at MJ. Its just a bunch of people helping a bunch of people and no one that I know of is getting paid a nickel for it. There is no MJ sponsorship here that I am aware of. Thank you Al Gore for Inventing the Internet! LOL!

[mufon]

Probably most running linux boxes and writing their own fixes. Well what about the old lady that wants to cut her phone costs and install this product. Do you think she is going to be able to fix it if she happens to have incompatible software?

Linux isn't for Geeks, Wizards, and Lizards anymore. For those of you that haven't wet your wicks yet, just try the new Ubuntu release. My Dad is 85 years old and has been spending 8 to 10 hours each day on the Internet since I gave him his first computer several years ago. I gave him another new computer with Linux installed for Christmas last year, and now I don't spend my visits with him fixing his computer as I did with Windows, and he loves the fact that he has a computer that just works, and works well all the time. I will be thrilled when TigerJet and SJPhone release software for Linux and MagicJack so I can save Ma and Pa some money on their phone bills and I will not have to spend my time fixing it.