Better Business Bureau gives magicJack an F rating?

MagicPhoneMan · Post by **MagicPhoneMan** » Sat May 10, 2008 10:01 pm

I hope this isn't a sign of bad things to happen in the future. So far I got my money's worth with MJ. I would hate to see the company go under.

http://www.seflorida.bbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=92003333

strndedinalska · Post by **strndedinalska** » Sat May 10, 2008 11:10 pm

Their rating fluctuates. The other day I noticed they were up to a C, but then two days later they're a D. Give them a while and they should work the kinks out. One interesting note is that some of the biggest scam artists (ie. Bank of America, Chase, and other major corporations) have no rating at all so I don't put a lot of stock in the BBB's system.

modette · Post by **modette** » Mon May 12, 2008 6:42 pm

BBB is a joke really. I ran a family business and it was laughable when some customer who thinks they are right reports you to the BBB. As long as the business responds to the BBB with some sort a letter, the rating is hardly affected. Plus as long as the business paid their BBB dues then who do you think the BBB is going to side with

strndedinalska · Post by **strndedinalska** » Mon May 12, 2008 9:32 pm

That's been my experience too. I've had companies that are BBB members literally try to rip me the !*@# off and the BBB wouldn't even give me the time of day. In one instance, they even went so far as to say that's what I get for being poor. I've always found other resources much more useful because the BBB never hesitates to badmouth anyone who isn't a dues paying member while members can do no wrong.

norml jack · Post by **norml jack** » Tue May 13, 2008 3:26 pm

The BBB is a non-profit organization. What that means is that instead of the corporation showing an annual profit, its principals instead pay themselves big fat bonuses. If you don't believe me just ask Dan Borislow, he is a master of this concept.

stroths · Post by **stroths** » Tue May 13, 2008 7:41 pm

If I expected the quality & reliability of a standard phoneline from a $20/yr device, I would probably complain to the BBB too. Thankfully, I don't expect that much out of the MJ for the price.

strndedinalska · Post by **strndedinalska** » Thu May 15, 2008 1:54 am

The main problem I see is people want a whole dumptruck for the price of a wheel barrow. My own take on the whole mess is very simple. I can hear and I can talk. If whomever I call wants better quality, they can spend their dime calling me. In the meantime, I've not encountered anything I can't put up with for the money.

dontazzz · Post by **dontazzz** » Mon May 19, 2008 5:31 am

I think the problem starts when they are told 1,2,3 and it works...yea I got a dial tone 1,2,3 but it took alot long getting the rest to work still working on it. but like the rest of you I came in to this thinking well we will see but it is still giving me a head pain and when your friends laugh at you or thank you for calling but have to get off the phone cause they can not hear you or your broken up then you tend to get touchy. jus my 2 cents worth

strndedinalska · Post by **strndedinalska** » Mon May 19, 2008 5:52 am

OK, now with that out of the way, MJ is one of those products, like many products on the market, that takes some adjustment to perfect. I can see people becoming dissatisfied when they have to tweak their product, but that's the nature of computers in general. When I look at the BBB site, MJ has answered every complaint in some way or fashion. Only three (as of my last visit) were refused, which is a pretty darn good record considering many BBB members let dozens go for months or refuse to answer at all only to still receive nothing lower than a B+ rating.

clk · Post by **clk** » Wed Jul 02, 2008 11:26 am

HAs an "F" rating today, 7/2/08.

strndedinalska · Post by **strndedinalska** » Thu Jul 03, 2008 4:27 am

They go back and forth all the time. I remember they were up to a C until the BBB got mad at them and dropped them back down to an F out of meanness.

lonestarmagic · Post by **lonestarmagic** » Thu Jul 03, 2008 7:21 am

If you look up George Bush on the BBB, you'll see he's getting an F from them as well.

Darkman90808 · Post by **Darkman90808** » Thu Jul 03, 2008 3:34 pm

Based on the number of units sold, it seems like there is a loud, vocal minority skewing the rating. BTW, I did a search for Verizon and AT&T on the BBB and they didn't come up. I wonder what their rating would be if all their dissatisfied customers wrote a review.