New User Question

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arielswing
MagicJack Newbie
Posts: 1
Joined: Sat May 17, 2008 12:53 pm

New User Question

Post by arielswing »

Alright, I just got the MJ in today, installed it, had problems with Norton Antivirus, fixed those, got it installed, went through the registration process, got the phone number.... tried to log onto it..... and I got the message of my email isn't on file or my password is incorrect. Well, the password is correct, and the email, its the same one I registered with, and I even called the number from a landline and left a voicemail message and I got the email saying I received a VM.

Does anyone have any clue as to why this is happening?
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strndedinalska
Dan isn't smart enough to hire me
Posts: 230
Joined: Mon Jan 21, 2008 4:39 am
Location: Alaska

Post by strndedinalska »

I'd give it a day then try again. If not, there's been several issues that people have had with the system that were resolved by tech chat.
Windows Vista and Laptop with XP SP2 on the road. Occasionally, a Mac if my Windows machine isn't working.
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Daved
MagicJack Newbie
Posts: 7
Joined: Tue May 06, 2008 8:44 am

Re: New User Question

Post by Daved »

arielswing wrote:Alright, I just got the MJ in today, installed it, had problems with Norton Antivirus, fixed those, got it installed, went through the registration process, got the phone number.... tried to log onto it..... and I got the message of my email isn't on file or my password is incorrect. Well, the password is correct, and the email, its the same one I registered with, and I even called the number from a landline and left a voicemail message and I got the email saying I received a VM.

Does anyone have any clue as to why this is happening?
I had the same problem. I had to get online with tech support and they straighted it out.
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