VOIP conflict?

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crthead
MagicJack Newbie
Posts: 4
Joined: Thu May 15, 2008 11:01 am

VOIP conflict?

Post by crthead »

I'm curious to know if anyone has any experience or knowledge on VOIP provider conflicts? I currently have Time Warner as a VOIP provider. I cannot get my Magicjack to work at all, on 2 different computers at home. I took my notebook to work, plugged my magicjack in and it works flawlessly. Does the possibility exist that the magicjack uses the same port as Time Warner for VOIP? Is this a known issue, or is there a work around if this is an issue? It's just a theory on my part, but I tried everything Friday night, along with tech support to resolve the issue with not being able to connect to the Magicjack servers at my home location. Everything works great at work with the same ISP, but we do not have VOIP here at work. My friend seems to think TW has a firewall on that port preventing any access. Interested in any feedback. Thanks.
dna
magicJack Apprentice
Posts: 23
Joined: Sat Apr 19, 2008 5:26 am

Re: VOIP conflict?

Post by dna »

crthead wrote:I'm curious to know if anyone has any experience or knowledge on VOIP provider conflicts? I currently have Time Warner as a VOIP provider. I cannot get my Magicjack to work at all, on 2 different computers at home. I took my notebook to work, plugged my magicjack in and it works flawlessly. Does the possibility exist that the magicjack uses the same port as Time Warner for VOIP? Is this a known issue, or is there a work around if this is an issue? It's just a theory on my part, but I tried everything Friday night, along with tech support to resolve the issue with not being able to connect to the Magicjack servers at my home location. Everything works great at work with the same ISP, but we do not have VOIP here at work. My friend seems to think TW has a firewall on that port preventing any access. Interested in any feedback. Thanks.
TW is my ISP in upstate NY, no problem here using MJ with Vista/SP1.
crthead
MagicJack Newbie
Posts: 4
Joined: Thu May 15, 2008 11:01 am

Post by crthead »

dna ------ Are you currently using TW for VOIP? i.e. Is TW your telephone provider as well?
Stewart
Dan Should Pay Me
Posts: 663
Joined: Tue Nov 13, 2007 2:58 pm

Post by Stewart »

Cable VoIP uses a private IP address (that is also used to administer and monitor the cable modem); it doesn't use any ports visible to the end user.

TW does not intentionally block any VoIP ports. It's possible, but very unlikely, that their failure or misconfiguration is causing your trouble.

What kind of router do you have? Do a test with your PC connected directly to the cable modem. Verify that your Internet access works without the router, then plug in MJ. (You'll have to cycle power on the modem and reboot your PC, for this test and again when you reconnect the router.)
crthead
MagicJack Newbie
Posts: 4
Joined: Thu May 15, 2008 11:01 am

Thanks

Post by crthead »

Stewart - That was my next step. thanks for the info regarding VOIP, helps clarify the issue.
dna
magicJack Apprentice
Posts: 23
Joined: Sat Apr 19, 2008 5:26 am

Post by dna »

crthead wrote:dna ------ Are you currently using TW for VOIP? i.e. Is TW your telephone provider as well?
TW provides TV and high-speed Internet service. MJ provides VOIP via TW high-speed connection. Had no problems at all installing MJ or using it since 4/19.
crthead
MagicJack Newbie
Posts: 4
Joined: Thu May 15, 2008 11:01 am

Post by crthead »

I got my Magicjack to work at home last night. Didn't do anything. Apparently once I got it to work here at my office, and registered it, it was satisfied and gave me no issues once I got it home and installed it. So, I'm happy. I use my grandcentral number to pick up my local area code and route that number to my magicjack number which is in a different area code. Giving it a week or two to test and then, I'll most likely tell Time Warner that they can have their $30.00/mo service. I have so few people calling me now, that I can tell them to call a different number. The rest, oh well.
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