IMPORTANT! Debit card users

tokil · Post by **tokil** » Fri May 23, 2008 6:45 am

If customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold/pending on our end. If they decide not to continue with MJ and they're still under the 30 day trial period, then we will give back the charge as "refund".

gooney · Post by **gooney** » Fri May 23, 2008 9:14 am

tokil wrote:If customer pay with a Debit Card, we automatically get the money since we can't put a hold status for such transactions. But, even if we got them billed we will still keep that bill as hold/pending on our end. If they decide not to continue with MJ and they're still under the 30 day trial period, then we will give back the charge as "refund".

Do you work for MagicJack or did you get that info from the site? anyway thanks for the info.

HendersonMike · Post by **HendersonMike** » Fri May 23, 2008 11:09 am

I put mine on a debit card and they had a $1 charge against my account for the 30 days and then took the remainder after the 30 days expired.
Don't know what/where you got your info from.

lakotabrown · Post by **lakotabrown** » Fri May 23, 2008 10:37 pm

I think maybe it's an issue when you choose 'expedited shipping' and/or perhaps an additionl magicjack? Just a thought but in the 'fine print' it indicates that the shipping/extras are charged immediately. I'm guessing when they charged me the shipping it went ahead and processed the whole thing. Guess I should have put it on a credit card vs. a debit card - my bad!

BillyH · Post by **BillyH** » Fri May 23, 2008 11:35 pm

I order it on the 15th of May and you can see from my Debit card on the 18th for MJ.???????????

Original Authorization
Date Type Status Details Amount
May 18, 2008 Debit Card Purchase Completed ... -$50.85 USD

Transaction Details

Authorized Amount:
-$50.85 USD
Authorization Date:
May 15, 2008
Time:
17:45:30 PDT
Status:
Completed

tokil · Post by **tokil** » Sat May 24, 2008 6:00 am

Nope, got that from tech support.

strndedinalska · Post by **strndedinalska** » Sat May 24, 2008 6:54 am

HendersonMike wrote:I put mine on a debit card and they had a $1 charge against my account for the 30 days and then took the remainder after the 30 days expired.
Don't know what/where you got your info from.

That's how they did mine. For three days, they authorized $1 and then the money went back in until after my trial period. My money wasn't taken for almost 40 days, which drove me crazy because I don't like to wait to balance my checkbook.

SignGuyDino · Post by **SignGuyDino** » Sat May 24, 2008 8:53 am

They sent me an e-mail which told me exactly when the charges would be taken out. The final charge was a couple of days late but that's fine with me if it's just a couple of days.

Everything I've experienced so far is on the up and up.

I don't know what this complaint is about...

strndedinalska · Post by **strndedinalska** » Sat May 24, 2008 4:29 pm

Here's the relevant information. Extra units and expedited shipping get charged up front. Regular shipping is the way to get your trial period.

http://www.phoneservicesupport.com/post13133.html#13133

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

IMPORTANT! Debit card users

IMPORTANT! Debit card users

Re: IMPORTANT! Debit card users

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