MJ cuts out when talking on the phone

dant2 · Post by **dant2** » Fri May 23, 2008 2:52 pm

I have two MJs. I have been using both for about three months. Both of them continue to work fine when one or the other is hooked to my PC.

However, when hooked to my laptop they cut out while talking to someone. Up until earlier this week my MJs worked fine on my laptop. The only change was that I changed DSL providers from verizon to Cewntury tel. I can't see how that could be an issue since they both work on my pc. I have a Toshiba Satellite A105 and linksys router. Anybody have any ideas?

gary · Post by **gary** » Fri May 23, 2008 5:40 pm

What do you mean by cut out? Do you get dead air for a second or two every minute or so?

dant2 · Post by **dant2** » Fri May 23, 2008 5:53 pm

When I'm talking to someone there is about a 1-2 second interuption in our conversation. So like about half of a word cannot be heard. This happens every 10 to 30 seconds or so. This problem did not exist prior to this week and it is not apparant when the MJ is connected to my PC.

Darkman90808 · Post by **Darkman90808** » Fri May 23, 2008 5:57 pm

dant2... don't know if this will help, but I was using my MJ on my laptop at work connected via the internal wireless to the company internet. About half the time it would drop the connection before completing it. This was particularly annoying since it was usually received as a "hang up" by the person on the other end.

Someone asked if I was using a 2.4 ghz cordless phone. (I am.) I switched to a Uniden DECT 6.0, which fixed the problem but the outgoing volume was too low. Don't know if the DECT 6.0 is the problem or not but I later connected via cable, went back to my original phone and now everything is perfect. Well, almost.

Some of the more technical types here can probably help, but they may need more information.

dant2 · Post by **dant2** » Fri May 23, 2008 6:07 pm

I tried a 6.0 Panasonic phone and had the same problem. The 6.0 phone works just fine with my other MJ. I have a 2.6 connected to the MJ that has the problem but I was using this phone without a problem until this last week.

Darkman90808 · Post by **Darkman90808** » Fri May 23, 2008 6:12 pm

"A little knowledge is a dangerous thing."

I wasn't going to respond, because there are so many more qualified folks here, but I thought I could at least offer what works for me. When I have connection problems, I change proxy servers until I find one that gives me a good connection. Might be something to consider if you haven't already.

gary · Post by **gary** » Fri May 23, 2008 6:45 pm

Is the Laptop using a wireless connection and is it running windows XP?

Stewart · Post by **Stewart** » Fri May 23, 2008 6:48 pm

If your laptop is connected to the router wirelessly, test with a wired connection (be sure that the wireless link is disconnected). When you switched ISPs, what changes did you make? Did you install any software from them? Router configuration changes? Have a new modem? If so, is the new one configured as a router?

Can you see the trouble when testing to Boston at http://www.testyourvoip.com/ ? (Since this test runs only 15 seconds, and you sometimes go 30 seconds between dropouts, repeat the test several times.)

While on a call run a

Code: Select all

ping -t yahoo.com

in a command prompt. See if you get timeouts and/or long ping times, when you hear the dropouts. (Since the ping happens only once per second, some dropouts may happen between pings, so wait for several dropouts before concluding that the pings are not affected.)

dant2 · Post by **dant2** » Fri May 23, 2008 9:39 pm

Stewart wrote:If your laptop is connected to the router wirelessly, test with a wired connection (be sure that the wireless link is disconnected). When you switched ISPs, what changes did you make? Did you install any software from them? Router configuration changes? Have a new modem? If so, is the new one configured as a router?

Only change was user name and password to linksys router. No other software was installed. It is a different modem then before but both of the MJs work with my PC which uses the same connection. Both give me the dropouts on the laptop. PC and laptop are both on XP. Will try wired and post results.

Can you see the trouble when testing to Boston at http://www.testyourvoip.com/ ? (Since this test runs only 15 seconds, and you sometimes go 30 seconds between dropouts, repeat the test several times.)

I ran this test three times but I'm not sure what to look for. However on the third try I noted packet loss of .047% to Boston and 023 % from Boston. The first two tests showed no losses.

While on a call run a
Code: Select all
ping -t yahoo.com
in a command prompt. See if you get timeouts and/or long ping times, when you hear the dropouts. (Since the ping happens only once per second, some dropouts may happen between pings, so wait for several dropouts before concluding that the pings are not affected.)

While connected ping was running 90 to 96 MS when drop out occurred it jumped to 477 ms then went back down....I have no idea what this means other than the ping took longer at the dropout which would be expected...right?

dant2 · Post by **dant2** » Fri May 23, 2008 10:06 pm

Hooked up a lan cord. I made two short calls without drops. Obviously, wireless is the desired way to connect.

gary · Post by **gary** » Fri May 23, 2008 10:55 pm

Dant2:

Check this thread. The fix by magicFix should solve your problem:

http://www.dslreports.com/forum/r20427060-Drop-outs

dant2 · Post by **dant2** » Fri May 23, 2008 11:14 pm

gary wrote:Dant2:

Check this thread. The fix by magicFix should solve your problem:

http://www.dslreports.com/forum/r20427060-Drop-outs

I think this may have solved the problem....made two short calls after running the bat file...no drop outs. Thanks guys

witsend · Post by **witsend** » Mon May 26, 2008 1:32 pm

i made the batch files and stop or as posted in other thread kill Wireless Zero Configuration in Windows XP and i lose connection of my wireless altogether, than click the other batch and boom its right back. its like a on off switch for my wireless. it is a dlink usb wireless card, any ideas?

gary · Post by **gary** » Mon May 26, 2008 2:23 pm

Go to the following site and search for 'zero configuration':

»support.dlink.com/faq/search.asp

dant2 · Post by **dant2** » Tue May 27, 2008 3:27 pm

I guess I spoke too soon. I'm still getting dropouts after running the bat file. Any one have any other ideas?