I have to shout to be heard :(

jatogato · Post by **jatogato** » Mon Dec 17, 2007 1:44 am

well, since now I have your attention, here is my problem.

I got my MJ couple days back. Everything was flowless until I made my first call.

Issue is, the other party can barely hear me. I have to literally shout to be heard. everything seems to be in order as per http://www.testmyvoip.com/ and it shouldn't be this bad.

Any pointers will be greatly appreciated.

Thank you so much.

I am on comcast/MN700 router. no encryption, but I am using MAC Filtering, if that matters.

snowigloo · Post by **snowigloo** » Mon Dec 17, 2007 2:15 am

open your mj soft phone and under menu click on volume. I put my speaker and microphone all the way up.

jatogato · Post by **jatogato** » Mon Dec 17, 2007 3:16 pm

snowigloo wrote:open your mj soft phone and under menu click on volume. I put my speaker and microphone all the way up.

I already maxed them out. No help.

Thanks for trying though, buddy.

aone999 · Post by **aone999** » Mon Dec 17, 2007 5:07 pm

Have you tried any other VOIP service (like Skype or even Yahoo IM) from your PC? The problem could be your sound card.

kumar · Post by **kumar** » Mon Dec 17, 2007 6:19 pm

Are you using a phone or are you just using a regular mic. It may just be the mic thats the issue....Like jatogato said, try using skype or gizmo project (i think you can get a call free or something with gizmo if you make a new account)
Hope it helps
Kumar

garybritt · Post by **garybritt** » Mon Dec 17, 2007 6:44 pm

You may need to look at the volume settings for your control panel sound applet on the voice page. Might be under advanced settings on the voice tab.

Gary

FreeRange · Post by **FreeRange** » Mon May 19, 2008 9:11 am

You guys are beating a dead horse! The MJ outgoing volume is written into the "script" to limit outflow at 60% or so and it will always return to that limit until they decide to undo the limit or some "hacker" wishes to share how they managed to get it to work. I haven't seen anything that has rectified the problem yet and have spent the last five days reading and trying every fix available on this forum.

Lots of "maybe" answers but the fact of the matter is.....you have what you have. My personal belief is that when someone gets pissed and sends their MJ back, they just simply wipe it and send it out again....no fix. I guess they eventually figure that someone will throw it in a drawer and just not want to be bothered..... And.....yes, I also have Skype and Gizmo Project and both worked fantastic until Gizmo project re-did something to stop my ATA from working. Lots of "no service" there also.

I guess Skype is the only system that really works decently. I just didn't want to buy a number and transfer through Grand Central, etc. and thought MJ was the answer. I don't think it is "YET"......maybe some day or not at all.

I've been the SunRocket route after several years with them so I'm not holding my breath on MJ.......after all, it operates from Florida (where I live) and I'm painfully aware how business operates down here.

Just my 2 cents for what it's worth.....could be right.....could be wrong.

satrider · Post by **satrider** » Mon May 19, 2008 12:27 pm

Do you use a cordless phone or.....If so try a corded phone
There are phones and or handsets available you can adjust the outgoing volume. With these types of phones when you increase the output volume it may decrease the incomming volume..a six and a half or one of the other type situation

strndedinalska · Post by **strndedinalska** » Mon May 19, 2008 3:15 pm

FreeRange wrote: You guys are beating a dead horse! The MJ outgoing volume is written into the "script" to limit outflow at 60% or so and it will always return to that limit until they decide to undo the limit or some "hacker" wishes to share how they managed to get it to work. I haven't seen anything that has rectified the problem yet and have spent the last five days reading and trying every fix available on this forum.

Lots of "maybe" answers but the fact of the matter is.....you have what you have. My personal belief is that when someone gets pissed and sends their MJ back, they just simply wipe it and send it out again....no fix. I guess they eventually figure that someone will throw it in a drawer and just not want to be bothered..... And.....yes, I also have Skype and Gizmo Project and both worked fantastic until Gizmo project re-did something to stop my ATA from working. Lots of "no service" there also.

I guess Skype is the only system that really works decently. I just didn't want to buy a number and transfer through Grand Central, etc. and thought MJ was the answer. I don't think it is "YET"......maybe some day or not at all.

I've been the SunRocket route after several years with them so I'm not holding my breath on MJ.......after all, it operates from Florida (where I live) and I'm painfully aware how business operates down here.

Just my 2 cents for what it's worth.....could be right.....could be wrong.

It's really very simple and dozens of people have fixed theirs through the control panel. You can search the forum for more info that is littered through several different posts. The control panel is where the controls are located that you seek. Just open sound, click on the microphone tab and click properties. That's how you turn up the microphone and the ear piece. Mine works best at 70-80 on both the microphone and the "speakers" that run through the phone. As for the soft phone, turn those both all the way down or you'll get echo in the line as the device feeds back on itself.

teyong · Post by **teyong** » Mon May 19, 2008 10:32 pm

Your system and mine is different and I bet there is hundreds different replying to this forum.
Bottom line read all the post. Take notes. Start trying them untill one works.
I went to control panel
sounds and audio devices
voice
voice recording
choose USB INTERNET PHONE BY TIGERJET
VOLUME
ADJUST TO YEP 60% IS MAX

But for me it got rid of my static; no noise at all and the person I call can now hear.
But I also got Uniden 5.8 ghz phone with a mike volume control.
But I also did a lot of other things listed here.
I don't know if just one worked or a combo; I don't care; it now works.

So read on
Try it all

Cybersys · Post by **Cybersys** » Tue May 20, 2008 12:15 pm

teyong wrote:Your system and mine is different and I bet there is hundreds different replying to this forum.

I agree, there are too many people that think everyone uses the same setups as they do.
Unfortunately, the problem solidifies when there are programmers with the same mentality.

I think the common area to take a hard look at is your sound driver.
It seems like those using the SiS 7012 Wave are the ones with the least problems.
I use the Realtek AC97 Audio ... and am unable to increase the mic volume to an acceptable level.
My entire system is at 100%, and called parties still complain about low sound.

strndedinalska · Post by **strndedinalska** » Tue May 20, 2008 2:24 pm

Knowing your setup from handset to Internet is always helpful. Luckily, most Windows OS are very similar, but the sound card and handset can make a big difference, which is why it's always helpful to ask. If you're maxed out on your sound card, that takes you to your handset. You can try a different machine and see if that helps. If not, I'd suggest a different handset with a more sensitive mic. If so, then you can narrow things down from there. I agree that switching handsets can be helpful. I had plenty of volume, but lots of static. I switched phone numbers to an area where our Internet terminates, which put me closer to home. I also switched from a GE handset to a Uniden and the combination made mine crystal clear.

Stewart · Post by **Stewart** » Tue May 20, 2008 4:49 pm

strndedinalska wrote:Luckily, most Windows OS are very similar, but the sound card and handset can make a big difference, which is why it's always helpful to ask.

You and Cybersys have made some credible posts about sound cards, but what do you think is happening and what evidence is there? When using a telephone plugged into MJ, your sound card should not matter at all. The MJ (USB Internet Phone) *is* a USB sound card. MJ runs just fine on systems that have no other audio hardware at all. It's conceivable that when you install certain audio hardware, the supplied driver software overwrites one or more Microsoft-supplied files that are common to all Windows audio devices, and the new file somehow interferes with audio recording from unrelated hardware. Is that what you believe is happening? If so, why? Or, what else do you think might be going on here?

Has anyone with this volume problem observed that it is related to the PC being used; i.e. that the same phone on the same MJ hardware with the same softphone volume settings produces different levels on the remote end, depending on which PC the MJ is plugged into? If so, PLEASE respond. It will help solve a problem that is plaguing thousands of users.

Darkman90808 · Post by **Darkman90808** » Tue May 20, 2008 5:36 pm

Stewart... when I record with Wireshark, the graphical output shows a marked difference in size between the outgoing channel (lower volume) and incoming channel (higher volume). Also, the playback volumes differ accordingly. Is this a reliable indicator of disparity in volume levels or is there a better measurment?

HolmanGT · Post by **HolmanGT** » Tue May 20, 2008 5:38 pm

Stewart wrote:
strndedinalska wrote:Luckily, most Windows OS are very similar, but the sound card and handset can make a big difference, which is why it's always helpful to ask.
You and Cybersys have made some credible posts about sound cards, but what do you think is happening and what evidence is there? When using a telephone plugged into MJ, your sound card should not matter at all. The MJ (USB Internet Phone) *is* a USB sound card. MJ runs just fine on systems that have no other audio hardware at all. It's conceivable that when you install certain audio hardware, the supplied driver software overwrites one or more Microsoft-supplied files that are common to all Windows audio devices, and the new file somehow interferes with audio recording from unrelated hardware. Is that what you believe is happening? If so, why? Or, what else do you think might be going on here?

Has anyone with this volume problem observed that it is related to the PC being used; i.e. that the same phone on the same MJ hardware with the same softphone volume settings produces different levels on the remote end, depending on which PC the MJ is plugged into? If so, PLEASE respond. It will help solve a problem that is plaguing thousands of users.

Stewart,

I am partial to you last possibility, That the problem is peculiar to a specific System configuration and not the MJ. If you or anyone else has a spare MJ unit that has this problem and would like to ship it to me for test I would be glad to oblige. I have four or five machine and the old and new MJ and this problem does not show up on my equipment. On something as small as an MJ we could do a 24 hour turnaround without having to sell the babied shoes to pay for the mailing.

Stewart · Post by **Stewart** » Tue May 20, 2008 5:56 pm

Darkman90808 wrote:Stewart... when I record with Wireshark, the graphical output shows a marked difference in size between the outgoing channel (lower volume) and incoming channel (higher volume). Also, the playback volumes differ accordingly. Is this a reliable indicator of disparity in volume levels or is there a better measurment?

That is a good qualitative indicator, but the inbound level is of course also a function of the remote talker's loudness, the gain of the phone he's using, and any analog gains or losses up the point where his voice gets digitized. Better, compare the outbound channel from MJ with the outbound channel of a good ATA, using the same phone and sound source. I've not made a quantitative measurement yet, but the MJ sounds about 6-8 dB weaker than an ATA, easily noticed, but not enough to seriously impair intelligibility. I suspect that the folks who are complaining bitterly about low volume have a much larger shortfall, likely 12 dB or more.

briann6 · Post by **briann6** » Wed May 21, 2008 1:31 pm

HolmanGT wrote: I am partial to you last possibility, That the problem is peculiar to a specific System configuration and not the MJ. If you or anyone else has a spare MJ unit that has this problem and would like to ship it to me for test I would be glad to oblige. I have four or five machine and the old and new MJ and this problem does not show up on my equipment. On something as small as an MJ we could do a 24 hour turnaround without having to sell the babied shoes to pay for the mailing.

HolmanGT,

Ill mail my MJ if you want to take a look. Im not using it right now since it has the low output volume. PM me with your address if you want me to send it.

HolmanGT · Post by **HolmanGT** » Wed May 21, 2008 2:12 pm

briann6,

I am having trouble with the PM system again.

I you will email me at [email protected] and give me your email address I will email you back all the information and my regular email address.

Can't anything go smooth just once.

briann6 · Post by **briann6** » Wed May 21, 2008 6:33 pm

HolmanGT wrote:briann6,

I am having trouble with the PM system again.

I you will email me at [email protected] and give me your email address I will email you back all the information and my regular email address.

Can't anything go smooth just once.

HolmanGT,

your PM went through. I got the address. I will send it out tomorrow morning. FYI. I tried this unit on 2 computers and tried 2 phones. Every time the telephone mic volume was maxed in the MJ software. I hope you will see (hear) the same issues others have been having.

HolmanGT · Post by **HolmanGT** » Wed May 21, 2008 6:56 pm

Brian,

How long have you had this unit and is it one that has the small white rectangle on the circuit board thru the glass just above the "J" in MagicJack?

Actually I am hoping I don't experience the problem, I am hoping it is some quirky thing on the PC side that we can fix or work-around if we can nail done a repeatable cause. ... I know optimistic to a fault.

briann6 · Post by **briann6** » Wed May 21, 2008 8:37 pm

HolmanGT wrote:Brian,

How long have you had this unit and is it one that has the small white rectangle on the circuit board thru the glass just above the "J" in MagicJack?

Actually I am hoping I don't experience the problem, I am hoping it is some quirky thing on the PC side that we can fix or work-around if we can nail done a repeatable cause. ... I know optimistic to a fault.

I've had it about a month. Yes it does have the white rectangle.

-Brian

HolmanGT · Post by **HolmanGT** » Thu May 22, 2008 1:52 am

briann6,

Now I am even more anxious to get my hands on it. I have one old unit and two new units, none of which have the problem on any of my machine. If we can't nail down this pile of Jello we should go back to tinker-toys.

GreenMonkey · Post by **GreenMonkey** » Thu May 22, 2008 6:11 pm

Stewart wrote: Has anyone with this volume problem observed that it is related to the PC being used; i.e. that the same phone on the same MJ hardware with the same softphone volume settings produces different levels on the remote end, depending on which PC the MJ is plugged into? If so, PLEASE respond. It will help solve a problem that is plaguing thousands of users.

I moved my magicjack from an Intel DG965WH motherboard to a Shuttle K-45 (KPC) barebones (965-based motherboard).

Same problem on both. I could test on a few more computers (laptops) in the house but it's annoyingly difficult to remove all the magicjack stuff since there is no uninstall.

I'm not sure that it matters what PC is is hooked to.

Oddly I think it worked better before I spent time with CS on the chat trying to fix it. I think the update they had me run made it worse.

briann6 · Post by **briann6** » Thu May 22, 2008 8:17 pm

GreenMonkey wrote:
Stewart wrote: Has anyone with this volume problem observed that it is related to the PC being used; i.e. that the same phone on the same MJ hardware with the same softphone volume settings produces different levels on the remote end, depending on which PC the MJ is plugged into? If so, PLEASE respond. It will help solve a problem that is plaguing thousands of users.
I moved my magicjack from an Intel DG965WH motherboard to a Shuttle K-45 (KPC) barebones (965-based motherboard).

Same problem on both. I could test on a few more computers (laptops) in the house but it's annoyingly difficult to remove all the magicjack stuff since there is no uninstall.

I'm not sure that it matters what PC is is hooked to.

Oddly I think it worked better before I spent time with CS on the chat trying to fix it. I think the update they had me run made it worse.

I dont think its PC or phone related either. I sent my MJ unit over to HolmanGT this morning. He is going to test mine on his PC. We will hopfully find out for sure if this is a PC issue or a MJ issue. My guess is its the MJ unit. We will get some more light on this in a few days hopefully.

HolmanGT · Post by **HolmanGT** » Wed May 28, 2008 3:21 am

Briann6,

I plugged your MJ into my laptop and it is working and no volume problems whatsoever.

I tried every possible combination of connection to different phones, land line and another MagicJack and it worked perfectly.

tomorrow I will plug it into a thin client but I don't expect anything different than what I found so far and that is here it just works as well as you could expect. Sound Quality and Incoming/outgoing sound level is exultant.

briann6 · Post by **briann6** » Wed May 28, 2008 8:51 am

HolmanGT wrote:Briann6,

I plugged your MJ into my laptop and it is working and no volume problems whatsoever.

I tried every possible combination of connection to different phones, land line and another MagicJack and it worked perfectly.

tomorrow I will plug it into a thin client but I don't expect anything different than what I found so far and that is here it just works as well as you could expect. Sound Quality and Incoming/outgoing sound level is exultant.

HolmanGT,

Hmm very interesting. I've tried a desktop and a laptop. I also have a t5700 thin client that I have not tried yet. If it works on yours, it should be the same as me plugging it into mine. Looks like I might start looking into trying a few more phones. I have another idea too. Have you ever heard of "Bart PE" it allows you to create a striped down bootable version of XP. No idea if MJ would run if it though.

BTW... thanks for all your time testing this thing.

HolmanGT · Post by **HolmanGT** » Wed May 28, 2008 3:35 pm

briann6 wrote:
HolmanGT wrote:Briann6,

I plugged your MJ into my laptop and it is working and no volume problems whatsoever.

I tried every possible combination of connection to different phones, land line and another MagicJack and it worked perfectly.

tomorrow I will plug it into a thin client but I don't expect anything different than what I found so far and that is here it just works as well as you could expect. Sound Quality and Incoming/outgoing sound level is exultant.
HolmanGT,

Hmm very interesting. I've tried a desktop and a laptop. I also have a t5700 thin client that I have not tried yet. If it works on yours, it should be the same as me plugging it into mine. Looks like I might start looking into trying a few more phones. I have another idea too. Have you ever heard of "Bart PE" it allows you to create a striped down bootable version of XP. No idea if MJ would run if it though.

BTW... thanks for all your time testing this thing.

Bart PE rings a bell but I can't place it, isn't it the XP boot from a CD thing? Anyway Back to the mysterious Volume problem. I still have not put it on my TC but will shortly I am having a hell of a time trying to catch up on my email. I used to have a life before they invented the Internet and email.

I sure wish Stewart would jump in here and give us his opinion of just what the hell is going on. Your MJ worked perfectly and I did not do a thing except plug it in... hmmm did you use your right hand or left.

and of course I am talking about plugging in the MJ.

I should have the TC test for you within an hour at the most.

jacking · Post by **jacking** » Wed May 28, 2008 11:24 pm

Don't know if you have seen my post here http://www.phoneservicesupport.com/hard ... 98-60.html

I hope that tech suppport doesn't just use that line to put people
off when they have run out of ideas

If any of you figure out the root cause of the problem, the geek in me
would love to know the answer. Unfortunately, I don't know anyone else who
lives near me that has a jack that I can compare notes, configs, etc. with.
Hard to troublehoot something when you don't have both a working and a
non-working version of something to compare.

GreenMonkey · Post by **GreenMonkey** » Thu May 29, 2008 5:59 pm

jacking wrote:Don't know if you have seen my post here http://www.phoneservicesupport.com/hard ... 98-60.html

I hope that tech suppport doesn't just use that line to put people
off when they have run out of ideas

If any of you figure out the root cause of the problem, the geek in me
would love to know the answer. Unfortunately, I don't know anyone else who
lives near me that has a jack that I can compare notes, configs, etc. with.
Hard to troublehoot something when you don't have both a working and a
non-working version of something to compare.

I hope they do fix it too. I've been using the wife's pay-as-you go cellphone for a lot of calls. I can hear the magicjack phone OK here on the work VOIP phone and on cellphones, but I can turn up the volume on those phones...it's really hard to hear on a normal phone.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

I have to shout to be heard :(

I have to shout to be heard :(

strndedinalska right on

Re: strndedinalska right on