Phone not dialing out..FIXED!

[cartfreak71]

Well, after spending about three hours chatting with the MJ support and another 4 or 5 hours searching the forums, I finally found a solution that was a 5 second fix.

My problem started about a week ago. I could not longer dial out (couldn't use the phone's keypad) to make MJ dial. All I heard was a clicking sound and then nothing. If I used the MJ soft keypad, it would dial and I had no problems. I spent quite a while with tech support trying to figure out the problem. They finally told me that I needed to open some ports (UDP 5061, TCP 80 & TCP 443). While looking over the forums to figure out how to do this and not getting anywhere, I finally decided to look at my phone settings.

Guess what, I found out that my phone was set to pulse instead of tone. I bought my Uniden DECT 6.0 cordless phone set the day I got my MJ in the mail. What happened is one of my kids got into the "Global Settings" of the phone and made the change. I didn't even know that the newer cordless phone even had this option. Once I got it back to tone, I could dial out again with my phone. Never did have to change the port forwarding or anything. Everything is nice and happy.

Moral of the story is, if you have kids, keep tabs on the phone settings if MJ stops working. Check them first, it will save you MANY hours worth of frustration.