Email confirmation?

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Phil
magicJack Apprentice
Posts: 24
Joined: Thu May 22, 2008 3:01 pm
Location: KY -- (502)-713-ETC

Email confirmation?

Post by Phil »

OK, got the MagicJack thingy in the mail today. Plugged it in. After a very little minor tweaking (volume, "microdropouts"), it works fine.

While installing/registering the MJ, I got a notice that "you'll get an email which you must respond to within 24 hours, or your voice mail service will be terminated." At least that's what I think it said. I didn't pay too much attention, to be honest -- I just assumed that when the email arrived, it would be one of those "click this link to confirm" deals, I'd click the link, and that would be that.

Well, it's now six hours since I installed the thing, and no confirmation email yet. I did try out the voice mail system, and the messages were duly forwarded to me as email attachments, so I know MJ's got the right address on file for me. But still no email like what was described during the registration. (And yes, I checked the junk mail folder.)

The delay itself doesn't worry me -- when I ordered the MJ, it took several hours for the email confirming the order to be sent. It's the idea that I might lose my voice mail if I don't respond in the next 18 hours to this email I haven't received yet.

So, has anyone else run into this issue? Is there anything I need to do right now, or early tomorrow AM? Thanks

Phil
The signup page says I need to put a sig here.
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gary
Dan isn't smart enough to hire me
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Joined: Tue Nov 27, 2007 12:59 pm

Post by gary »

Never got an e-mail myself. You should be fine.

Enjoy your MJ!
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Darkman90808
Dan Should Pay Me
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Post by Darkman90808 »

You might want to go to http://my.magicjack.com just to make sure you're registered and can make changes to call forwarding, etc.
HolmanGT
MagicJack Sensei
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Location: Saint George, UT

Post by HolmanGT »

I never received a confirmation email on either of my MagicJacks and everything still works (knock on wood).
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
kcowan
MagicJack Contributor
Posts: 51
Joined: Mon May 26, 2008 12:46 pm

Post by kcowan »

Darkman90808 wrote:You might want to go to http://my.magicjack.com just to make sure you're registered and can make changes to call forwarding, etc.
How do you get registered before you receive your MJ?
For the fun of it....Keith
Darkman90808
Dan Should Pay Me
Posts: 701
Joined: Wed Feb 27, 2008 9:20 pm

Post by Darkman90808 »

Don't know that you can. If I read the original post correctly, Phil received his MJ, installed it, but hadn't gotten the confirmation email.
Phil
magicJack Apprentice
Posts: 24
Joined: Thu May 22, 2008 3:01 pm
Location: KY -- (502)-713-ETC

Thanks for the reassurance

Post by Phil »

OK, sounds like this is nothing to worry about.
Darkman90808 wrote:You might want to go to http://my.magicjack.com just to make sure you're registered and can make changes to call forwarding, etc.
I tried that, and everything works; if I can still do that tomorrow I'll consider this a non-issue. Thanks again,

Phil
The signup page says I need to put a sig here.
kcowan
MagicJack Contributor
Posts: 51
Joined: Mon May 26, 2008 12:46 pm

Post by kcowan »

I got my email confirmation today and they added a second MJ c/w shipping and charged it all to my card already.

So far, interactions with them have been unproductive. Oh well I guess I can cancel the whole thing and get the charge reversed by my bank.

Not a good start on this journey.
For the fun of it....Keith
HolmanGT
MagicJack Sensei
Posts: 1127
Joined: Tue Jan 08, 2008 7:13 am
Location: Saint George, UT

Post by HolmanGT »

kcowan wrote:I got my email confirmation today and they added a second MJ c/w shipping and charged it all to my card already.

So far, interactions with them have been unproductive. Oh well I guess I can cancel the whole thing and get the charge reversed by my bank.

Not a good start on this journey.
Nah - tell me your kidding. MagicJack customer support was unproductive, next you will be telling me there is No Santa Claus. :shock:
- George -

HolmanGT - St. George, UT MJ-Area/Prefix 435-275
ooma-Area/Prefix 435-579
Baja Broadband, up-1mb dn-10mb, on days with a good tail wind.
MJ on HP T5730 2GBF/2GBR Thin Client XPe SP2 Router Dlink Dir-655
kcowan
MagicJack Contributor
Posts: 51
Joined: Mon May 26, 2008 12:46 pm

Post by kcowan »

HolmanGT wrote:
kcowan wrote:I got my email confirmation today and they added a second MJ c/w shipping and charged it all to my card already.

So far, interactions with them have been unproductive. Oh well I guess I can cancel the whole thing and get the charge reversed by my bank.

Not a good start on this journey.
Nah - tell me your kidding. MagicJack customer support was unproductive, next you will be telling me there is No Santa Claus. :shock:
After 2 tennis vollies, they confirmed half my request. They are only shipping one MJ. They were silent on the other part, please issue a credit for that one that was cancelled. It is unlcear. They say I have a 30-day trial yet the ordering process says it is not available in Canada. We will see.
For the fun of it....Keith
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