Error 3 and ports on talk4free

curere · Post by **curere** » Wed May 28, 2008 10:24 pm

I have a number but i cannopt connect - I get ports are not allowing MJ to connect through talk4free.com. I have ran the update and called my ISP but they indicated all my ports are open... any help?

Mark15 · Post by **Mark15** » Thu May 29, 2008 3:04 am

I am also having this problem. Error 3. Any help would be greatly appreciated. Thanks

Mark

Stewart · Post by **Stewart** » Thu May 29, 2008 3:11 am

curere wrote:I have a number but i cannopt connect - I get ports are not allowing MJ to connect through talk4free.com. I have ran the update and called my ISP but they indicated all my ports are open... any help?

I've not seen or heard of this error before, and Google shows zero hits on the phrase "connect through talk4free.com". What OS are you running? Any software firewall? Perhaps this is new MJ software -- what is the date of the magicJack.exe file (if Windows)? Could you please post a screenshot of the error?

curere · Post by **curere** » Thu May 29, 2008 9:54 pm

At the end of running magic fix this is the message...

magicFix is unable to contact the magicJack calling servers. Your router and firewall settings to must allow magicJack UDP access to talk4free.com domain on ports 5060 and 5070.

I have no ports closed, no firewalls nothing...

I am using Windows XP

Mark15 · Post by **Mark15** » Sat May 31, 2008 4:06 am

Curere,

If you get yours fixed please let me know what you did. I am having no luck here and nobody seems to know about error 3. I am getting the same exact error message as you are and I am running vista with sp1, so I dont think its the OS? I disabled the anit-virus and firewall and still no luck. Please post here if you get yours fixed and I will do the same. Thanks.

Mark

Stewart · Post by **Stewart** » Sat May 31, 2008 5:39 am

Curere, I know nothing about TSTT. Are you connected by ADSL or by wireless? Modem make and model? Make and model of router, if any?

TSTT web site boasts "Free Firewall Protection". Did you install a disk from them? If so, is this something you can disable?

Mark15, make and model of router, if any? How connected (Ethernet, USB, wireless)?

Both of you: At a command prompt, type

Code: Select all

ipconfig

and report whether the IP address matches what you see when you visit http://www.whatismyip.org/ .

magicjackjoe · Post by **magicjackjoe** » Sat May 31, 2008 9:28 am

I have no idea what "error 3" message is but I got it several times when I tried the initial install of MJ. When the install did not work - I download the "upgrade". That worked and the error 3 message disappeared. I suspect that maybe a firewall may be a hindrance too - wouldn't bet on it - but would try install with firewall turned off.
Actually, am very pleased with MJ. Appreciate all of the posters on this site, too.

Mark15 · Post by **Mark15** » Sun Jun 01, 2008 4:02 am

Hi Stewart,

Thanks for responding. My router is a Linksys and the model number is: befsr41 and I connect by ethernet. I tried to look for my ip address and for some reason I couldnt find it by doing what you said to do. I did go to that site and look for my ip address and no problem there, but just cant find it on my pc to see if it matches. Do you know how to find it using Vista? Thanks for your help.

Mark

Stewart · Post by **Stewart** » Sun Jun 01, 2008 4:29 am

Mark,

To see if the problem is related to your router, do a test with your PC connected directly to cable modem. You'll have to power cycle the modem for this test, and again when you reconnect the router. Verify that Internet access is working without the router, then plug in your MJ.

If if fails without the router, test to Boston at http://www.testyourvoip.com/ . Do you get any warnings?

curere · Post by **curere** » Sun Jun 01, 2008 3:40 pm

TSTT is a DSL provider...

My IP address from ipconfig is 192-168-1-2 and my IP address from the link you sent to me is 190-58-64-86..

I am using an ADSL 2+ model # 6211-12-200-0 connected by Ethernet

Mark15 · Post by **Mark15** » Sun Jun 01, 2008 6:08 pm

Hi Stewart,

I went and by passed my router and I still get the same error message "Error3" asking me to connect to the internet. I did the voip test and this is the message I got below. I am not sure how to open these ports or what I need to do. Please explain how this is done, thats if I need to do this? Thanks.

Mark

By the way I am running vista, with sp1. Also I have disabled both firewalls and anti virus and still no luck.

------------------------------------------------------------------------------------------------------

Test Failed

Your computer couldn't call our location on the standard SIP port (5060) or a commonly available port (6000). This suggests that a firewall is blocking all UDP access including SIP. Please check the following:

* Your Personal Firewall, if you are using Windows XP, may be filtering the SIP and UDP ports used for communication.
* Your home firewall or your broadband provider's firewall may be blocking the SIP and UDP ports used for communication.

Please check these firewall settings and ensure that UDP ports 5060 and 50000 - 50100 are open for RTP streams and SIP signaling. Then re-run your test.

Please try again in a couple of minutes. If the test continues to fail please contact us at [email protected]

Stewart · Post by **Stewart** » Sun Jun 01, 2008 7:13 pm

Mark,

I just ran a test to Boston at testyourvoip.com and it completed ok. I'm quite sure that Comcast is not blocking any relevant ports. The BEFSR41 is quite old and I don't believe it is subtle enough to mess up testyourvoip. So, IMO, that leaves software running on your PC. Unfortunately, I know very little about Vista and essentially nothing about any third party firewall that you may be running. I am hoping that (since you are using a router) you have another computer on which you can try the testyourvoip site. If so, and it runs there without error, you will know that your security software is the likely culprit. If the second computer also fails, especially if it's running a different OS, the trouble is somehow on your network; perhaps (if one PC is a laptop) you can test it at a friend's with a different ISP.

Sorry that I can't offer anything more definite.

ecooper · Post by **ecooper** » Sun Jun 01, 2008 7:27 pm

I am having the same problem error#3.

ecooper · Post by **ecooper** » Sun Jun 01, 2008 7:37 pm

At the end of running magic fix this is the message...

magicFix is unable to contact the magicJack calling servers. Your router and firewall settings to must allow magicJack UDP access to talk4free.com domain on ports 5060 and 5070.

ANyone here has any idea what error 3 is

Stewart · Post by **Stewart** » Sun Jun 01, 2008 7:43 pm

ecooper wrote:I am having the same problem error#3.

Can you test to Boston at http://www.testyourvoip.com/ ? If not, see my advice to Mark15.

Oops, just noticed that you are on TSTT also. Do you have the same modem/router as curere?

Mark15 · Post by **Mark15** » Sun Jun 01, 2008 7:57 pm

Stewart,

Thanks for your advice. I will try what you suggested above and see what I come up with. I will get this figured out one way or the other

Thanks again Stewart!

Mark

ecooper · Post by **ecooper** » Sun Jun 01, 2008 8:06 pm

yes it is the same

Stewart · Post by **Stewart** » Sun Jun 01, 2008 8:14 pm

ecooper wrote:yes it is the same

Can you test to Boston at http://www.testyourvoip.com/ ? If it passes, TSTT is probably blocking incoming port 5060 and there should be an easy workaround in the modem config. If the test fails, they might be blocking the outbound ports (in which case you are out of luck), or the router function of the modem might be at fault.

Stewart · Post by **Stewart** » Sun Jun 01, 2008 8:32 pm

curere, ecooper,

I did some searching about this modem and there are some interesting posts at tsttproblems.com that may be useful. As I am not a member, these are links from Google's cache:
http://74.125.39.104/search?q=cache:YJR ... =clnk&cd=2
http://74.125.39.104/search?q=cache:Tyb ... =clnk&cd=2

The newer modem firmware might help, as might the PPP IP extension. Unfortunately, both have some risk of leaving your Internet connection not working, and there is a small chance that you could damage the modem. So, don't try this unless you are sure that you know what you are doing, you have someone who can help in case of trouble, or you can easily obtain a replacement modem should the old one be damaged. Also, if you enable the PPP IP extension, your computer will be directly on the Internet, so be sure that you have a properly configured and enabled software firewall.

It's probably worthwhile to search the tsttproblems.com site (register if you haven't done so already).

ecooper · Post by **ecooper** » Sun Jun 01, 2008 9:30 pm

Thing about it stewart I have a new router a 6211 I3 200 this i thing is a newer version of the router

Stewart · Post by **Stewart** » Mon Jun 02, 2008 6:06 am

ecooper wrote:Thing about it stewart I have a new router a 6211 I3 200 this i thing is a newer version of the router

Yes, the new version might already have the PPP IP extension.

Please run the test to Boston at http://www.testyourvoip.com/ and report result.

ecooper · Post by **ecooper** » Mon Jun 02, 2008 6:13 am

I did run the test and came up with the same problem

Stewart · Post by **Stewart** » Mon Jun 02, 2008 3:25 pm

ecooper wrote:I did run the test and came up with the same problem

You folks on TSTT should get together and determine whether the ports are being blocked by TSTT, or by the modem.

If the former, you won't be able to use the MJ service with TSTT; no reason to waste time or risk harming the modem by fiddling around. A service such as Yahoo! Voice will probably work with your existing TSTT service. You will be able to make calls to the US for $0.01/minute, and can even use the MJ hardware to listen and talk on the phone (you will still need to dial and answer with Messenger). You don't need a Phone Out account for initial testing; calls to toll-free numbers are free and available to all Messenger users. If Yahoo won't work with TSTT, Skype probably will.

If the problem is with the modem, setting up the PPP IP extension will probably let MJ work, though there is some risk as I detailed in an earlier post.

Ways that you may be able to tell where the problem lies:
1. Find a TSTT user with a different kind of modem.
2. Find a TSTT user who has already set up PPP IP extension.
3. Find a TSTT user connected by other than DSL (not a sure test, but if he can't run at testyourvoip.com, it's probably bad news).

If none of the above are available, and you can't get reliable information from TSTT, you'll have to decide if it's worth trying to change the modem setup.

curere · Post by **curere** » Mon Jun 02, 2008 4:48 pm

Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem

this is the response from testyourvoip.com

I also double checked with the ISP and all firewalls are off on my account...

Stewart · Post by **Stewart** » Mon Jun 02, 2008 5:38 pm

curere wrote:Your computer couldn't call our location on the standard SIP port (5060). Generally, this failure is caused by a firewall blocking our calls. We are going to re-run the test over a commonly available port (6000) to diagnose the problem.

The test should not have stopped at that point, whether or not ports were blocked. Did the rerun test give a score, hang, or give another error message?

Stevepfaff · Post by **Stevepfaff** » Wed Jun 04, 2008 11:17 am

For what its worth, here is what I have for the meaning of error 3, as gleaned from my chat session;

Error 3- "failNoResponseFromServer - the phone is not receiving responses from ENTICE. This error is likely due to firewall configuration in the user’s environment. In the short-term it could mean that ENTICE in Nashville is down, but soon all sites will be available, making it very unlikely a phone will be unable to find a server that does not respond.

I have an intermittent error 3 that That I can sometimes clear when I execute the advanced user:reset option.
I suspect that thier infrastucture is lagging demand as is hinted at by the above definition.

Aside from getting this error 3 meaning, and also error 4, Chat support is basically useless, heres the error 4 for info. purposes:
Error 4- "failDNSResolutionError" - a DNS lookup error. This is most likely a problem with their ISP DNS server(s).

I'm having other issues that I will post in another topic.

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Error 3 and ports on talk4free

Error 3 and ports on talk4free

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