Freeze @ bios startup: Initializing USB Controllers *VISTA*

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though
MagicJack User
Posts: 30
Joined: Sat Dec 15, 2007 9:39 pm

Freeze @ bios startup: Initializing USB Controllers *VISTA*

Post by though »

if i have MagicJack plugged in a usb port, the computer freezes in the bios screen on startup @ "Initializing USB Controllers".

if i unplug it and reset it, boots up perfectly.

Motherboard is an Asus P5B, bios build 1604.

any ideas???

thanks.
Last edited by though on Fri Dec 21, 2007 9:33 am, edited 3 times in total.
OldNuc
MagicJack User
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Joined: Wed Nov 14, 2007 9:13 am
Location: Far Southwest Iowa

Post by OldNuc »

First, check ASUS for a BIOS update for your board.

Second, turn off USB support in the BIOS and see if the OS will pick it up when it boots. There can be problems with this if you happen to have anything like USB mouse or keyboard.

It could also be a semi-broke MJ :(
WayneS
MagicJack Newbie
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Joined: Wed Nov 21, 2007 11:53 pm

change bios boot settings

Post by WayneS »

Check your boot options in the BIOS. It sounds like it is configured to boot off a USB device before the hard drive. you can either disable booting from USB device or move it down in the boot order
though
MagicJack User
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Post by though »

nope, it does not look to boot from usb. 1. cdrom, 2. hard drive.

usb booting is disabled.
Poo619
MagicJack Expert
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Joined: Tue Nov 20, 2007 9:27 am

Post by Poo619 »

try with the HD first. probably shouldn't matter but the MJ seems to emulates itself as a cdrom drive per say in windows
though
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Post by though »

ahhh good point (because of the autorun.inf file ??)

will try that and report back
though
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Post by though »

nope, still freezes at the same spot :x
MagicJacked
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Post by MagicJacked »

See if you can disable USB keyboard support. However, you won't be able to turn it back on if your only keyboard is USB.

OldNuc said this. But make sure all USB options are off in the BIOS. However, if you completely disable the USB the MJ might not work. But at least try.
though
MagicJack User
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Joined: Sat Dec 15, 2007 9:39 pm

Post by though »

ya, i can disable usb support and it boots fine. no usb devices work though (obviously). if i enable it and the magicjack is plugged in, freezes at "Initializing USB Controllers".
OldNuc
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Joined: Wed Nov 14, 2007 9:13 am
Location: Far Southwest Iowa

Post by OldNuc »

though wrote:ya, i can disable usb support and it boots fine. no usb devices work though (obviously). if i enable it and the magicjack is plugged in, freezes at "Initializing USB Controllers".

With the MJ unplugged, start computer. then plug in the MJ. Does the MJ startup and function?

Any luck locating a bios upgrade from ASUS?
though
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Joined: Sat Dec 15, 2007 9:39 pm

Post by though »

yes, if unplugged and i plug it in, it loads up and works great.

latest bios installed, same problem :cry:
OldNuc
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Location: Far Southwest Iowa

Post by OldNuc »

though wrote:yes, if unplugged and i plug it in, it loads up and works great.

latest bios installed, same problem :cry:
When you bootup the computer with the MK plugged in watch the Blue LED and se if it is on and stays on until the OS starts to load.
though
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Joined: Sat Dec 15, 2007 9:39 pm

Post by though »

yes, blue light comes on when the computer starts to boot if it's plugged in (but bios quickly freezes up @ 'Initializing USB Controllers'.

what is odd, is that when i FIRST got it and nothing was installed, it did not freeze up when it was plugged in and turned on. i believe it was only after i ran the vista 'upgrade' file (so the software loads in vista automatically)

OldNuc: where are you in SW iowa??
though
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Post by though »

just wanted to report that i talked to magicjack's 'tech chat' and they had no remedy for this :( :(
OldNuc
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Location: Far Southwest Iowa

Post by OldNuc »

though wrote:yes, blue light comes on when the computer starts to boot if it's plugged in (but bios quickly freezes up @ 'Initializing USB Controllers'.

what is odd, is that when i FIRST got it and nothing was installed, it did not freeze up when it was plugged in and turned on. i believe it was only after i ran the vista 'upgrade' file (so the software loads in vista automatically)

OldNuc: where are you in SW iowa??

So, you think the problem is related to the Vista upgrade when running on XP. Interesting as that upgrade was the fix for some other XP problems and actually solved problems. Have you used this MJ on a Vista box?

I am at N 41 degrees 30.53 minutes W 95 degrees 52.11 minuites
though
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Post by though »

I AM ON VISTA.

oldnuc: a town/city would be ok.
OldNuc
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Location: Far Southwest Iowa

Post by OldNuc »

though wrote:I AM ON VISTA.

oldnuc: a town/city would be ok.
Have you received the latest upgrade? Yesterday or today when you statup the MJ? For some reason, the Vista upgrade does not want to play with your BIOS. For what ever reason the MJ has decided that it will no longer respond to the initialization query from BIOS. This sounds like a MJ problem until you remember who wrote VISTA..... A couple of things to try. Plug MJ into the primary motherboard port. Plug MJ into a secondary motherboard port. Try a powered hub.

I am out in the middle of nowhere, 3.5 miles south of Missouri valley, slightly east of Loveland.
[email protected]
MagicJack Newbie
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Joined: Thu Nov 29, 2007 9:08 pm

Post by [email protected] »

I have the same problem with a Suttle mother board just locks up as the computer tries to post and never makes it to load the OS.
mistermark
magicJack Apprentice
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Joined: Fri Dec 28, 2007 12:02 pm

I had the same problem

Post by mistermark »

I just changed the boot order so the hard drive loaded first. Autoload does not work with my vista system, so I have to manually initialize MJ. Problem if the compuuter reboots and you are not there your MJ will not function.
though
MagicJack User
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Joined: Sat Dec 15, 2007 9:39 pm

Post by though »

i fixed mine by plugging it directly into a usb port on the mb. vista finds it and installs it as a 'usb controller'. i believe the monitor is found as a 'usb controller' as well, so you must not be able to plug a usb controller into a usb controller....

troy
OldNuc
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Location: Far Southwest Iowa

Post by OldNuc »

though wrote:i fixed mine by plugging it directly into a usb port on the mb. vista finds it and installs it as a 'usb controller'. i believe the monitor is found as a 'usb controller' as well, so you must not be able to plug a usb controller into a usb controller....

troy
That sounds like a Vista feature.....
though
MagicJack User
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Joined: Sat Dec 15, 2007 9:39 pm

Post by though »

well if you know how to enable/disable/modify, please let me know.
OldNuc
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Posts: 30
Joined: Wed Nov 14, 2007 9:13 am
Location: Far Southwest Iowa

Post by OldNuc »

For some reason, in Vista the MJ is configured as a USB controller while in XP it is configured as a Mass Storage Device. If someone else who is running Vista would look into the device manager and post how their MJ is configured would add another data point for this question. You may have stumbled onto a problem. The only Vista here is the view out of the windows....
msiam
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Post by msiam »

It is "YMAX MagicJack USB Device" Device type : Disk drives Location: on Mass Storage Device.. I am Vista!!
ImageImage
OldNuc
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Location: Far Southwest Iowa

Post by OldNuc »

msiam wrote:It is "YMAX MagicJack USB Device" Device type : Disk drives Location: on Mass Storage Device.. I am Vista!!
Is that how it is identified in device manager under the Universal Serial Bus Controllers section? If so then ther is a discontinuity between what you are seeing and what the OP is seeing. Not surprising considering the source of the OS. I am beginning to think that Vista is the upgraded ME...
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