Busy tone when making an international call

BFSmith@764 · Post by **BFSmith@764** » Mon Jun 02, 2008 8:41 pm

Hi, I got my MJ a few days ago and it works fine, except when I try to make an international call. When I try it keep getting a busy tone.....what's causing this?

Stewart · Post by **Stewart** » Mon Jun 02, 2008 8:51 pm

Is your prepaid balance as shown at http://my.magicjack.com/ positive and sufficient for at least a one minute call to the destination country?

Are you dialling 011+countrycode+citycode+number?

Note that in many countries, the city code is shown as starting with a 0, but you don't dial that when calling internationally. E.g. to call Paris 0143212345 you would dial 01133143212345 .

If none of the above help, your best bet is probably to contact tech chat.

BFSmith@764 · Post by **BFSmith@764** » Mon Jun 02, 2008 9:03 pm

Stewart wrote:Is your prepaid balance as shown at http://my.magicjack.com/ positive and sufficient for at least a one minute call to the destination country?

Are you dialling 011+countrycode+citycode+number?

Note that in many countries, the city code is shown as starting with a 0, but you don't dial that when calling internationally. E.g. to call Paris 0143212345 you would dial 01133143212345 .

If none of the above help, your best bet is probably to contact tech chat.

I tried that, but it still does not work. I contacted tech chat but they were not able to help me either. She told me that she was going to pass it on to someone who is more capable; that was last Friday, but I am still waiting for them to contact me.