My phone on MJ not ringing on incoming calls
Moderators: Bill Smith, Pilot
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- magicJack Apprentice
- Posts: 25
- Joined: Fri Mar 28, 2008 9:05 pm
My phone on MJ not ringing on incoming calls
I was testing my MJ and for some reason, when I recieve a call, it comes up on my computer screen, but the phone itself does not ring nor does anything come up on the caller ID on the handset. This used to work. Any ideas?
Download and install this test program: http://tjnet.com/software/download/voip ... up1313.exe
Kill the MJ app with Task Manager, then start the test. Click the Ring Test button. If your phone rings, you may have some software corrupted; try reinstalling.
If your phone does not ring, try a different phone, or try another USB port (preferably one on the back of the PC, without using an extension cable if possible). If your phone is connected to MJ through house wiring, or if you have more than one phone connected, test with a single phone and a cord no longer than 10 feet. If no luck, your MJ is probably defective.
Kill the MJ app with Task Manager, then start the test. Click the Ring Test button. If your phone rings, you may have some software corrupted; try reinstalling.
If your phone does not ring, try a different phone, or try another USB port (preferably one on the back of the PC, without using an extension cable if possible). If your phone is connected to MJ through house wiring, or if you have more than one phone connected, test with a single phone and a cord no longer than 10 feet. If no luck, your MJ is probably defective.
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- magicJack Apprentice
- Posts: 25
- Joined: Fri Mar 28, 2008 9:05 pm
I still have yet to try the test. But I have a single line phone connected directly to the MJ. I have 2 MJ's and I swapped the MJ's from one computer to the other. The problem of not ringing is only with 1 MJ and the problem followed the MJ when I swapped them. So I'm thinking most likely it is the MJ itself.
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- magicJack Apprentice
- Posts: 25
- Joined: Fri Mar 28, 2008 9:05 pm
The test would not ring the phone either. Yet with my other MJ connected to this same computer and same phone, it rings. So I'm certain it's the frickin MJ. I really like MJ but this is the second one I have with a problem. The first one fried 2 USB Ports, (in my hub) and then fried itself. Now this ringer problem. Which was working for about the first 2 months.
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- magicJack Apprentice
- Posts: 25
- Joined: Fri Mar 28, 2008 9:05 pm
Well I emailed Dan about this and got a reply from Rikard Bone. Seems another replacement MJ is on it's way to me, already pre-programmed with my current MJ number. All I have to do is return this MJ when I get the new one.
Once again, very annoying and frustrating that the device has had a problem. However, unlike dealing with regular tech support chat and how frustrating most here have found that, dealing directly with Dan and Rikard is getting me a very quick response, great customer service on their part.
Once again, very annoying and frustrating that the device has had a problem. However, unlike dealing with regular tech support chat and how frustrating most here have found that, dealing directly with Dan and Rikard is getting me a very quick response, great customer service on their part.
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- MagicJack Newbie
- Posts: 5
- Joined: Mon Jun 02, 2008 12:25 am
I can't get my phone to ring, either. First, I installed MJ on my laptop running Vista and could not get it to work AT ALL. So I plugged it into an older machine running XP, ran magicfix, but still could not get the phone to work - no dial tone, nothing.
So, I ran MJ directly into the wall jack and connected my phone to a wall jack in another room - and finally got a dial tone. Made a few outgoing calls and was pleasantly surprised with the quality of the calls. The voice mail worked well, too.
But when I tested it by calling my MJ from my cell, the incoming call showed up on the computer screen, but the handset did not ring.
Got any ideas on how to fix this? Any help would be appreciated.
(And, as a side note, it seems that I read somewhere that MJ was supposed to have a "follow me" feature as well, but it doesn't. Any idea on if or when this might become available?)
Thanks for your help!
So, I ran MJ directly into the wall jack and connected my phone to a wall jack in another room - and finally got a dial tone. Made a few outgoing calls and was pleasantly surprised with the quality of the calls. The voice mail worked well, too.
But when I tested it by calling my MJ from my cell, the incoming call showed up on the computer screen, but the handset did not ring.
Got any ideas on how to fix this? Any help would be appreciated.
(And, as a side note, it seems that I read somewhere that MJ was supposed to have a "follow me" feature as well, but it doesn't. Any idea on if or when this might become available?)
Thanks for your help!
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- magicJack Apprentice
- Posts: 25
- Joined: Fri Mar 28, 2008 9:05 pm