Yes, I just got my mj Fri. June 6th.. I have Windows Vista Premium Home on my computer.. They sent me email with links to verify MY email and account..It was not set correctly, so it wouldn't let me click on them..I typed the entire link in my web browser, as they requested, I hit search, no such link to activate.. I have chatted with online techs 9 times..The last tech told me that I wasn't in the database.. I probably wasn't registered.. He couldn't help me to get registered.. I had already been assigned a phone number and also I went to the accounts in magicjack and my account pulls up on screen....?? I still don't have the problem resolved.. I can make calls fine...I can hear the other party but they CANNOT hear me.. Also, at the bottom of the "checking " page, after the magicfix upgrade, there is a red X and it says magicfix is unable to connect to mj calling servers..Please set the router and firewall to allow ports 5056 and 5070.. I have turned off the firewall and the antivirus..( I had already set the firewall to allow those ports...) Then a tech had me to allow 2 other TCP numbers, I did that. (forgot what they were).. . Ran magicfix about 9 times... Still got red X and message...I have sent email to [email protected].. No response..
I REALLY want this product to work.. I have several families waiting to see if it works because they want it also.... I want to use this as my home phone... Also, I have Hughes Net Int. service and the DLINK router.. I don't think I can change any settings on the router...??? Any suggestions on how to solve my problems ???
Red X message.. & caller can't hear me..
Moderators: Bill Smith, Pilot
VoIP is very problematic over satellite connections, because the upstream bandwidth is usually insufficient. Test to San Jose at http://www.testyourvoip.com/ . If you can't get a decent score, you likely will not be able to use MJ. You can also try retesting after clicking Conserve Bandwidth. If the latter test shows a good result, a service that uses a compression codec, such as Yahoo! Voice, should work ok.
Stewart is right, if you have satellite broadband, you're probably dead in the water. I have tried to make VOIP work with WildBlue satellite broadband with no real luck whatsoever. The testyourvoip link that Stewart gave you will probably reveal this. All of the home broadband satellite providers in the US seem to use a traffic shaping strategy which effectively kills VOIP (even with the most generous upload rates). The best luck I've had is in getting incoming voice to sound acceptable (with horrible latency), but your outgoing voice will still be broken up when using the most bandwidth conservative codecs (which AFAIK, MagicJack does not currently support). I have read some things that suggest Google Talk may work, but right now, they don't support origination/termination from/to the PSTN (except through some major manipulation).