Thin Client/MJ upgrade - "No output/input audio devices

kconaty · Post by **kconaty** » Wed Jun 11, 2008 5:01 pm

Just got my thin client today from one of members of this board, very nice - BUT

I plugged in MJ, it went thru an upgrade right away, now whenever I try to make a call I get a pop up error message

"No output/input audio devices found, etc."

Needless to say that it does not work.

Cannot select "telephone" in the settings.

Any ideas?

bneuman · Post by **bneuman** » Wed Jun 11, 2008 5:17 pm

kconaty wrote:Just got my thin client today from one of members of this board, very nice - BUT

I plugged in MJ, it went thru an upgrade right away, now whenever I try to make a call I get a pop up error message

"No output/input audio devices found, etc."

Needless to say that it does not work.

Cannot select "telephone" in the settings.

Any ideas?

Unfortunately you received your thin client the day MJ sent out a new update. I'm in the same boat but can almost guarantee that we will have an answer later tonight. Keep checking back...

kconaty · Post by **kconaty** » Wed Jun 11, 2008 5:20 pm

OK I guess that I will stop playing with it before I break something and keep checking back. Works fine on my laptop.

stroths · Post by **stroths** » Wed Jun 11, 2008 5:34 pm

Just to add to this, my t5700 was running perfectly. I got home and made it run the update to see what would happen. The upgrade installed and after it finished it restarted the MJ software. At that point, I got that same error so there is something with the new upgrade that is causing this.

I also ran the upgrade on my main desktop system and got the same error. I looked in the device manager on both systems and audio was not a problem on either. I also checked the sound control panel applet on both systems and the settings were correct.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 5:39 pm

it updated on my laptop, and it works fine ?????

stroths · Post by **stroths** » Wed Jun 11, 2008 5:42 pm

kconaty wrote:it updated on my laptop, and it works fine ?????

Its hard to say just yet without some more research. It may have to do with certain audio hardware and the new update since both of my systems had no issues prior to the upgrade. Your laptop might have audio hardware that the upgrade likes. This is all speculation until we can find out more though.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 5:44 pm

anxiously awaiting

stroths · Post by **stroths** » Wed Jun 11, 2008 5:48 pm

To add on to the issue, mine now states "serial number not passed" when MJ starts up and it states I must connect to the Internet even though I am. I tried to revert back by running an upgrade.exe I downloaded earlier this month and it did not make a difference.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 5:55 pm

If you look in MyComputer the removable disk is named: magicjack(Vista Only). What do you suppose that means?

stroths · Post by **stroths** » Wed Jun 11, 2008 7:44 pm

I've tried upgrading the audio drivers, installing a newer version of direct X, and more with no luck so far. I am currently online MJ chat to see if they can offer any insight.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 7:48 pm

i tried the chat too. useless

lcompton · Post by **lcompton** » Wed Jun 11, 2008 8:32 pm

Good evening.

I can also confirm that the upgrade of 11 June has disabled magicJack on the HP T5710 Thin Client. After restarting magicJack, I get dial tone on my telephones. When I attempt to make a telephone call, a dialog pops up on the Thin Client stating that no audio devices were found. I am unable to select telephone from the selection dialog within the softphone as well. After the first failed attempt at making a telephone call, I no longer have dial tone on my telephones.

I have a pretty big incentive to fix this since my I canceled my Verizon landline last week. So, I'll post anything I learn as I try to resolve this issue.

Thank you,

Lisa

Stewart · Post by **Stewart** » Wed Jun 11, 2008 8:36 pm

I don't have a thin client, so can't troubleshoot the problem.

However, this may work to downgrade:
1. Kill MJ app.
2. Get the old version from http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe .
3. Rename (or otherwise save and delete) the mjusbsp folder, typically C:\Documents and Settings\username\Application Data\mjusbsp .
4. Save and delete any files in C:\Documents and Settings\username\Local Settings\Application Data\magicJack\UpdateDownload .
5. Add a hosts file entry:

Code: Select all

0.0.0.0 upgrade.talk4free.com

Of course, you will have to remove this entry if you need to download other updates.
6. Flush DNS cache.
7. Run the upgrade file.
8. Registration screen will appear. If if says 'no serial number passed', hit cancel and double click the status area. Repeat a couple of times if needed, until phone # appears.
9. Enter user name and password.
10. With luck, it will show Ready to Call.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 8:48 pm

excuse me, but I am a newbie. What do you mean by add a hosts file entry?

Stewart · Post by **Stewart** » Wed Jun 11, 2008 8:56 pm

kconaty wrote:excuse me, but I am a newbie. What do you mean by add a hosts file entry?

Add the line to the end of the hosts file, it's typically C:\windows\system32\drivers\etc\hosts .
If you use Notepad, be sure to change the 'Save as type' to 'All Files' when you save it.
Before editing, make a copy of the file, so you can revert it if needed.

stroths · Post by **stroths** » Wed Jun 11, 2008 9:23 pm

Stewart wrote:I don't have a thin client, so can't troubleshoot the problem.

However, this may work to downgrade:
1. Kill MJ app.
2. Get the old version from http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe .
3. Rename (or otherwise save and delete) the mjusbsp folder, typically C:\Documents and Settings\username\Application Data\mjusbsp .
4. Save and delete any files in C:\Documents and Settings\username\Local Settings\Application Data\magicJack\UpdateDownload .
5. Add a hosts file entry:
Code: Select all
0.0.0.0 upgrade.talk4free.com
Of course, you will have to remove this entry if you need to download other updates.
6. Flush DNS cache.
7. Run the upgrade file.
8. Registration screen will appear. If if says 'no serial number passed', hit cancel and double click the status area. Repeat a couple of times if needed, until phone # appears.
9. Enter user name and password.
10. With luck, it will show Ready to Call.

You are a genius Stewart...worked like a charm. Here is a little more detail for the newbies out there

1. Ctrl-Alt-Del, go to the processes tab select magicjack.exe and choose "end task" and do the same for mjsetup.exe if it exists.
2-4. Nothing extra to add
5. Click start and choose Run. Type in Notepad.exe. When in notepad, do File, Open and browse to C:\windows\system32\drivers\etc\. Open a file called hosts. Make your entry and save it.
6. Click Start, Run and type in CMD and click ok. Type ipconfig /flushdns
7-10. Nothing extra to add

kconaty · Post by **kconaty** » Wed Jun 11, 2008 9:29 pm

That worked. I guess this workaround will suffice until somebody comes up with a permanent solution. Thanks so much. I still wonder why it works on my laptop. I probably should apply the same settings to my laptop so it doesn't upgrade.

stroths · Post by **stroths** » Wed Jun 11, 2008 9:36 pm

kconaty wrote:That worked. I guess this workaround will suffice until somebody comes up with a permanent solution. Thanks so much. I still wonder why it works on my laptop. I probably should apply the same settings to my laptop so it doesn't upgrade.

I am glad that fixed it for you too. Make sure you commit the changes so they will stay.

kconaty · Post by **kconaty** » Wed Jun 11, 2008 10:17 pm

ahhhh....It's doing it again.

lcompton · Post by **lcompton** » Wed Jun 11, 2008 10:22 pm

Good evening.

Thank you for posting this process for downgrading the magicJack to the previous (and functioning) version of the software.

Unfortunately, in my case, the Thin Client doesn't downgrade successfully. When executing step seven (7), the upgrade runs and then the softphone appears with the phrase "Starting, please wait..." in the status window. That's it. Everything stops at that point.

In other news, I am thinking that the software upgrade broke compatibility with the audio driver used in the Thin Client. I'm trying to find an alternate driver, but nothing yet.

Thank you again,

Lisa

maine-iac · Post by **maine-iac** » Wed Jun 11, 2008 10:28 pm

In a strange sort of way, I am glad to see all the problems here with the thin client. I just received mine yesterday and was trying to set it up today when I started having all of these problems. Now at least I know it wasn't me causing the problems on my end!

Over on DSL Reports, it was noted that the MJ upgrade will not work without a sound card installed. I can verify that the same MJ I have will work with my desktop and laptop which both have sound cards and drivers, while the thin client does not.

lymon · Post by **lymon** » Thu Jun 12, 2008 12:40 am

This is going to make the decision to return the MJ REAL easy. If I can't run it on my thin client I ain't gonna run it. Thanks for nothing Dan.

So, what other fun things can be done with a T5700?

kconaty · Post by **kconaty** » Thu Jun 12, 2008 6:44 am

tried to reinstall the downgrade, it hangs at the registration screen and won't connect. I hope somebody finds a solution. The whole reason that I got the TC was to run the magicjack

bneuman · Post by **bneuman** » Thu Jun 12, 2008 7:16 am

kconaty wrote:tried to reinstall the downgrade, it hangs at the registration screen and won't connect. I hope somebody finds a solution. The whole reason that I got the TC was to run the magicjack

I just read over on another forum that the registration servers are down....

lcompton · Post by **lcompton** » Thu Jun 12, 2008 8:54 am

lcompton wrote:Good evening.

Thank you for posting this process for downgrading the magicJack to the previous (and functioning) version of the software.

Unfortunately, in my case, the Thin Client doesn't downgrade successfully. When executing step seven (7), the upgrade runs and then the softphone appears with the phrase "Starting, please wait..." in the status window. That's it. Everything stops at that point.

In other news, I am thinking that the software upgrade broke compatibility with the audio driver used in the Thin Client. I'm trying to find an alternate driver, but nothing yet.

Thank you again,

Lisa

Good morning.

This morning, I attempted to access my magicJack account (via my.magicjack.com) and was unable to reach it suggesting to me that there may have been more issues with magicJack than originally thought. My plan was to forward my incoming magicJack calls to my wireless telephone until I worked through the magicJack software upgrade/HP T5710 Thin Client incompatibility.

A short while later (about 0815 EDT) I attempted to access my magicJack account page again and was presented with a login page. This made me think that I might be able to get through the rest of the downgrade process detailed earlier in this topic. So, I attempted to pick up at step eight (8 ), having left off at step seven (7) last evening. Fortunately, this time I was able to get to a valid registration screen, enter my user ID and password, and get the magicJack to a "Ready to Call" state.

At this time, my magicJack/HP T5710 Thin Client are functioning satisfactorily at a magicJack software release (version unknown) prior to yesterday's software release/upgrade.

CRITICAL ADVICE TO ANYONE READING THIS WHO HAS NOT UPGRADED
Add the following line (from step five (5) earlier in this topic) to your hosts file at C:\WINDOWS\system32\drivers\etc\hosts

Code: Select all

0.0.0.0 upgrade.talk4free.com

Remember to commit the change prior to reboot.

This statement will prevent the magicJack from finding the upgrade server, which will inhibit the upgrade from running on your Thin Client. This statement will need to remain until a fix has been found for the audio-device-not-found problem.

In other news, I have reason to believe that the incompatibility of the magicJack software upgrade may be at the hardware level, which could prove extremely difficult to overcome. The new version of the magicJack software appears to require a sound sub-system of some type. Since it is not possible to uninstall the sound sub-system in the Thin Client, replacing the sound sub-system with a potentially-compatible sound controller (such as inserting a SoundBlaster in the PCI expansion slot) is not likely to prove effective. I'll have more time over the weekend to study this issue and post anything I learn.

Thank you,

Lisa

bneuman · Post by **bneuman** » Thu Jun 12, 2008 9:06 am

Looks like registration servers came back up at 8:05am Eastern time...

bradbuser · Post by **bradbuser** » Thu Jun 12, 2008 10:26 am

Good to know I'm not as incompetent as I thought. I had previously set up my MJ and t5700 and everything worked fine, but last night I installed a new router and thought it was causing a problem. Come find out the problems are because of this update. To complicate matters, I'm one of the brave ones who is using a 192/256 t5700 and was barely scraping by on hard drive space. Hopefully that doesn't doesn't cause more problems. It was working fine before, hopefully I can get this fix to work this evening...

kulumbaa · Post by **kulumbaa** » Thu Jun 12, 2008 10:32 am

i hope this is a temporary problem i cant seem to get any incoming calls even though i have not upgraded. i just added the line to the host file and cycled my thin client i dont see any popups yet asking about audio devices.

the brilliant peeps at MJ just had to screw things up.

kulumbaa · Post by **kulumbaa** » Thu Jun 12, 2008 11:06 am

Well thankfully i can receive incoming calls again, what a nuisance... hang in there TC crew

dzex · Post by **dzex** » Thu Jun 12, 2008 7:43 pm

This upgrade rollback works but, it seems to me, the update itself is REALLY old and contains some old bugs.
The first one I have found immediately: redial - magicjack sometimes misses tones when I use redial,
never had this problem before and it is quite annoying issue for me

...

Anyway, I wonder if anyone has or can point to a newer upgrade that would fix "not found audio devices"
problem alone with redial trouble?

kulumbaa · Post by **kulumbaa** » Thu Jun 12, 2008 7:50 pm

dzex wrote:This upgrade rollback works but, it seems to me, the update itself is REALLY old and contains some old bugs.
The first one I have found immediately: redial - magicjack sometimes misses tones when I use redial,
never had this problem before and it is quite annoying issue for me ...

Anyway, I wonder if anyone has or can point to a newer upgrade that would fix "not found audio devices"
problem alone with redial trouble?

Stewart wrote in another post:

It appears that users are now being downgraded to http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe .

If you are having trouble with the upgrade, restart your MJ and it should download this automatically. Or, you can install it yourself.

If you modified your hosts file to prevent upgrades, you will of course have to undo that first.

mozerd · Post by **mozerd** » Fri Jun 13, 2008 10:25 am

kulumbaa wrote:Stewart wrote in another post:
It appears that users are now being downgraded to http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe .
If you are having trouble with the upgrade, restart your MJ and it should download this automatically. Or, you can install it yourself.
If you modified your hosts file to prevent upgrades, you will of course have to undo that first.

The downgrade file in my situation appears to be the same recent update --- the file I now get when I went through the process quoted above generates the same error condition on my HP T5710 TC magicJack complains that it cannot find the audio stuff.

If anyone can provide a link to a working upgrade.exe that installs the proper drivers for the handset and the headset that would be great.

BTW, no problem with the most recent update when running majicJack from my desktop or laptop -- my issue is strictly with the HP T5710 TC.

viafax999 · Post by **viafax999** » Fri Jun 13, 2008 11:01 am

Thanks for the info on how to revert and also how prevent the unsolicited upgrade.
received another upgrade this morning that did not fix the "no audio devices" issue. Your revert procedures worked with no problem and I am back with the MJ runinng on a Windows 2003 standard server.

Again many thanks Peter

bradbuser · Post by **bradbuser** » Fri Jun 13, 2008 2:12 pm

The upgrade and then downgrade has jacked everything up for me. Only days before the upgrade came out I had my 192/256 TC running without a hitch. Obviously the upgrade ruined that, and so I've started over and reflashed my TC and stripped it back down to barebones running all of the uninstall files, etc. Now when I go to install the MJ it can get partially downloaded and installed, but won't install the USB drivers. It just keeps asking for a location and I figured it should be on the MJ. I suppose I'm wondering if anyone has ever had a similar problem or is using a 192/256 t5700 and has run into a similar issue. For me it's not adding up. If they reverted back to a previous install file it would seem my equipment should load up. Maybe my install files on the MJ are corrupt? Help... please.

kconaty · Post by **kconaty** » Fri Jun 13, 2008 3:24 pm

No 911 footer on the manual downgrade; anybody else and do you think that 911 service is out?

Nytefire · Post by **Nytefire** » Fri Jun 13, 2008 3:27 pm

kconaty wrote:No 911 footer on the manual downgrade; anybody else and do you think that 911 service is out?

Yes, it's currently out for everyone - as of 15:26 EDT, Friday June 13, 2008.

maine-iac · Post by **maine-iac** » Fri Jun 13, 2008 11:41 pm

I still get the "no audio devices" message on the thin client. Is that the issue with everyone or did I miss the fix reading through here somewhere? I am beginning to wonder if this was a deliberate sabotage to make MJ not work on the thin client for some reason.

HolmanGT · Post by **HolmanGT** » Sat Jun 14, 2008 1:33 am

maine-iac wrote:I still get the "no audio devices" message on the thin client. Is that the issue with everyone or did I miss the fix reading through here somewhere? I am beginning to wonder if this was a deliberate sabotage to make MJ not work on the thin client for some reason.

Ah "Great minds..."

But I am not sure why someone would want to do that not to mention its lack of ethical conduct. After all it is just another very quiet XP machine.

[Edit] Has anyone used the new upgrade on a thin client and gotten it to work?

witsend · Post by **witsend** » Sat Jun 14, 2008 7:51 pm

dont know if this applies to the thin cliant or not, but i had the same issue on my striped machine with no sound card. i just installed sp2 than shut off firewall and other virus add ons and it works great again even with there upgrade.
just thought i would post

HolmanGT · Post by **HolmanGT** » Sat Jun 14, 2008 11:23 pm

witsend wrote:dont know if this applies to the thin cliant or not, but i had the same issue on my striped machine with no sound card. i just installed sp2 than shut off firewall and other virus add ons and it works great again even with there upgrade.
just thought i would post

This Posting editor just dropped my reply again, actually good for you witsend.

The short version is THANK YOU for your post. Now we know it is not just the thin clients but something to do with lean and mean machines.

I was so bewildered by it I actually had given up and gone out and mowed the law - "That is desperation" - But now you have put the wind at my back and I am ready to give it another go.

Regards,

maine-iac · Post by **maine-iac** » Mon Jun 16, 2008 4:23 pm

I don't know what happened and I don't know what I did. But I put my thin client away last Friday evening with it not working. Today I plugged everything back up and, Lo and Behold, the dumb thing is working! Making and receiving calls and even ringing. Last week I was trying to set up my thin client when all of the upgrade mess was taking place and never had a working configuration. I tried some of the work arounds on this forum to get it to work. I don't know what the difference is between last Friday and today, but for right now, this minute, it is working. I think the upgrade that is finally working is the version dated Dec 21, 2007, no. 1.73.415.3.

HolmanGT · Post by **HolmanGT** » Mon Jun 16, 2008 4:43 pm

maine-iac wrote:I don't know what happened and I don't know what I did. But I put my thin client away last Friday evening with it not working. Today I plugged everything back up and, Lo and Behold, the dumb thing is working! Making and receiving calls and even ringing. Last week I was trying to set up my thin client when all of the upgrade mess was taking place and never had a working configuration. I tried some of the work arounds on this forum to get it to work. I don't know what the difference is between last Friday and today, but for right now, this minute, it is working. I think the upgrade that is finally working is the version dated Dec 21, 2007, no. 1.73.415.3.

maine-iac,

Look for a post by Stewart and/or stroths for a method of preventing the upgrade from reinstalling, it is just a host file edit. Glad it is working for you.

maine-iac · Post by **maine-iac** » Mon Jun 16, 2008 7:33 pm

I followed those instructions last week as I was trying to set up the thin client. Then it didn't work because of all the problems with the upgrade. That's why I am surprised to see it working today.

HolmanGT · Post by **HolmanGT** » Mon Jun 16, 2008 11:27 pm

maine-iac wrote:I followed those instructions last week as I was trying to set up the thin client. Then it didn't work because of all the problems with the upgrade. That's why I am surprised to see it working today.

maine-iac,

You are not alone with "my MJ just suddenly started working phenomenon. I think maybe as much as 30% of the problems I have chased on the MJ when I have enough sense to quit, go to bed and tackle it again it the morning, come morning are gone. I am a bit of a night owl, and unfortunately I think that MJ Engineering does a lot of their testing in the wee-hours which ends up with the two of us butting heads.

maine-iac · Post by **maine-iac** » Tue Jun 17, 2008 12:14 am

Well, I will have another opportunity to setup my thin client soon. When I bought the client I also ordered a 512MB flash from Transcend and that should be here shortly. I want to set that up from scratch using info from this forum and see if I can repeat my success. I won't be erasing the original 256MB flash until I get it working again!

mozerd · Post by **mozerd** » Fri Jun 20, 2008 3:03 pm

This was tested and you can read the result of that test in the following link:

Thin Clients / MagicJack / Future Upgrades?

mobybit · Post by **mobybit** » Mon Jul 14, 2008 4:03 pm

Just had this chat with MJ tech support :

Please wait for a site operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with 'Dana'

Dana: Hello, how may I help you?

tom: hello

tom: Why can't I select "Telephone" in the MagicJack menu "Volume/Headset control", "Choose your device" ?

Dana: Please wait while I check that for you

Dana: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):

Dana: http://upgrades.magicjack.com/upgrade/upgrade.exe

Dana: ANd then

Dana: On your softphone, please click on Menu then Advance Users then Restart. After that, please unplug your magicJack then plug it back in after 15 seconds.

tom: Already ran the upgrade.exe and restarted MagicJack softphone.

Dana: ok

Dana: Please go to ‘My computer’ and locate the drive named Vista Only, Phone, or removable disk (make sure it is the magicJack drive). Right click that drive, click format, and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. You will need to download the magicjack upgrade again.

tom: I actually found out the solution after Googling for help.

Dana: Please plug in your MJ into USB port and then try the above step '

tom: The answer is that since I'm using RDP I have to have ‘Remote computer sound’ set to “Leave at remote computer” in the Remote Desktop Connection properties ‘Local Resources’ tab.

Dana: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.

Please wait while I transfer the chat to the best suited site operator.

You are now chatting with 'Jenny'

Jenny: Hi Tom!

tom: hello

Jenny: Please do allow me to review your previous chat session.

tom: ok

Jenny: Tom, may I know if you can select Telephone now please?

tom: Yes, after setting the proper options in the RDP client

tom: So, is there a way to use RDP and have the audio remoted to the RDP client and still be able to use MagicJack via the telephone attached to the RDP server ?

Jenny: Tom, please do hold while I double check this for you.

Jenny: Tom, thank you for patiently waiting. I am sorry that is not possible as of the moment.

tom: "At the moment" ; does that mean that the MagicJack functionality will be changed to support this ... soon ?

Jenny: Yes, it will be supported soon.

tom: Time frame ?

Jenny: I am sorry we don't have time frame yet.

tom: Please ask for projected release date and put this info in a FAQ article at http://magicjack.com . Thanks.

Jenny: You are welcome

Jenny: Is there anything else I may help you with today?

tom: No. Thank you for your help. Goodbye.

Jenny: You are welcome

Jenny: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!

Jenny: Have a great day!

Delta-9 · Post by **Delta-9** » Sat Jul 26, 2008 9:38 pm

Does anyone have a copy of this file http://upgrade.talk4free.com/upgrade/20 ... pgrade.exe .

When I download it the link above, it does not even run on my thinner. It gives me an incompatible operating system message and references this webpage: http://www.magicjack.com/requirements/

Using the 1221000001 file produces the dreaded "No Audio Devices" message. I wonder what happened between the time you guys all downloaded the 12140000001 file and when I download (today) and ran it.

jagpr · Post by **jagpr** » Mon Aug 04, 2008 6:57 pm

i just configured my t5710 with 512/512 from scratch added the directX and still get the audio error. any help?

Jose

lymon · Post by **lymon** » Mon Aug 04, 2008 7:08 pm

jagpr wrote:i just configured my t5710 with 512/512 from scratch added the directX and still get the audio error. any help?

Jose

Did you run dxdiag?

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