OK, I'm clearly struggling with this thing ...
I want to be able to dial-in from another phone (99% of the time it will be from my cell phone). When I do, I can't get to my voicemail. I can leave a message but when my "please leave a message" message starts and I press the "*" it doesn't work so I'm never prompted for a password. Anybody have any ideas? I was on chat with support ("level 2") and they are 100% clueless.
Voicemail
Moderators: Pilot, Bill Smith
Progress??
jim: just so you know, I did install the MJ in another computer and have the same problems
Jenny: Have you tried to retrieved your voicemail on your softphone please?
jim: yes, that works
jim: unfortunately I need to be able to retrieve my voicemail when I'm traveling and don't have access to my softphone
Jenny: Do you mean to retrieved your voicemail from your cell phone?
jim: sure. or my office phone or a hotel phone or even my home phone
jim: any other phone that is NOT my magicjack phone
Jenny: I am sorry Jim but that is not possible as of the moment. You can retrieve your voicemail through your softphone and the phone connected to your magicJack.
jim: really?
Jenny: Yes.
jim: OK. so lets talk about recording a greeting
jim: I can record a greeting and save it but when I call my phone I keep getting the default
Jenny: Alright, could you try set up your voicemail please?
jim: sure
Jenny: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack Softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
jim: OK Jenny. you JUST told me that I can only get my voicemail; from the softphone or the majicjack phone
jim: didn't you JUST say that?
Jenny: Yes.
jim: then why did you send me this:
jim: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack Softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
jim: it clearly states "or dial your own number (from any phone). "
Jenny: From any phone that is connected to your magicJack.
jim: you may want to have that corrected
Why did it take 4? 5? Chat sessions to get to this point?
jim: just so you know, I did install the MJ in another computer and have the same problems
Jenny: Have you tried to retrieved your voicemail on your softphone please?
jim: yes, that works
jim: unfortunately I need to be able to retrieve my voicemail when I'm traveling and don't have access to my softphone
Jenny: Do you mean to retrieved your voicemail from your cell phone?
jim: sure. or my office phone or a hotel phone or even my home phone
jim: any other phone that is NOT my magicjack phone
Jenny: I am sorry Jim but that is not possible as of the moment. You can retrieve your voicemail through your softphone and the phone connected to your magicJack.
jim: really?
Jenny: Yes.
jim: OK. so lets talk about recording a greeting
jim: I can record a greeting and save it but when I call my phone I keep getting the default
Jenny: Alright, could you try set up your voicemail please?
jim: sure
Jenny: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack Softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
jim: OK Jenny. you JUST told me that I can only get my voicemail; from the softphone or the majicjack phone
jim: didn't you JUST say that?
Jenny: Yes.
jim: then why did you send me this:
jim: To retrieve your voicemail, simply use your mouse to click the VOICEMAIL button on your magicJack Softphone, or dial your own number (from any phone). At the automated voice press the star (*) button. When prompted, enter your default password: 1234. Then follow the prompts to change your password, customize or retrieve your voicemail.
jim: it clearly states "or dial your own number (from any phone). "
Jenny: From any phone that is connected to your magicJack.
jim: you may want to have that corrected
Why did it take 4? 5? Chat sessions to get to this point?
I may dump MJ and just pay the extra $20 a month for unlimited minutes on my cell.kulumbaa wrote:lol funny and frustrating at the same time.
you can indeed access your voicemail from any phone if it is working that is, as i have said earlier the voicemail sys is not very reliable
dump it and get an answering system.