I recently acquired the T5710 TC 800Mhz 256/256 from ebay [$60 + $26 for shipping to Canada] - after re-flashing the OS and removing all the unneeded applications majicJack installed. The soft-phone works great with the headphone and microphone combination but if I use a handset telephone there is no dial-tone. If I use the majicJack plugged into my desktop computer or laptop computer the handset telephone works without problems.
BTW, on the TC I had to back-out of the upgrade using Stewart's fix -- so I am using the pre-upgrade majicJack install file on the TC. On my Desktop computer as well as the Laptop the latest upgrade works just fine for me regardless of which audio device is being used.
My question -- on the TC -- how to get a dial-tone when using a Telephone. Do I need to install Tiger-Jet drivers and if so how do I get those drivers?
HP T5710 & majicJack - no dial tone using a Telephone
Moderators: Pilot, Bill Smith
-
mozerd
- MagicJack Contributor
- Posts: 52
- Joined: Thu Jun 05, 2008 11:22 am
- Location: Nepean ON Canada
- Contact:
No Dial tone via Handset problem solved
Using unconventional means - I downloaded the drivers from Tiger Jet -- specifically the USB Internet Phone by Tiger Jet -- after which my Telephone handset dial-tone now works via the Thin Client.
What i do not understand is why the MJ installation does not install the USB Internet Phone by Tiger Jet driver[s] automatically if it senses that its not present. Anyway this now work with my TC.
What i do not understand is why the MJ installation does not install the USB Internet Phone by Tiger Jet driver[s] automatically if it senses that its not present. Anyway this now work with my TC.
The MJ installation (on a Win XP workstation) does not install any drivers. The MJ hardware looks like (among other things) a USB sound card; its drivers (the files are Microsoft files included with the Windows distribution) should be installed automatically by the 'new hardware' logic in the OS. If you take an XP PC that has never had MJ installed, disable autorun, and insert the MJ device, the USB Internet Phone device should appear, and you can e.g. speak into the phone and record your voice with Sound Recorder, play the recording back through the phone, etc.
There is evidently something different on your TC that prevented the new hardware from being automatically installed.
There is evidently something different on your TC that prevented the new hardware from being automatically installed.
-
mozerd
- MagicJack Contributor
- Posts: 52
- Joined: Thu Jun 05, 2008 11:22 am
- Location: Nepean ON Canada
- Contact:
I have not as yet found out why the Windows Found New Hardware Wizard did not fire up when MJ was inserted in the TC ... perhaps I was too aggressive when I began deleting stuff off the TC to make room for the MJ install without comprehending all of the implications ... you're 100% correct in your commentary. Thanks.Stewart wrote:There is evidently something different on your TC that prevented the new hardware from being automatically installed.
Yep that did it, but I am still having the same issue.
Is it possible that the USB on this thinclient doesnt have enough power to make the phone work?
When someone calls it shows up on the MJ but it doesnt even make the phone ring or push the caller ID to the phone.
Making a outgoing call you can dial but again, cant hear or talk through the phone.
And I did copy over the USBAUDIO.sys file...
It wont let me select "telephone" in the MJ menu
Is it possible that the USB on this thinclient doesnt have enough power to make the phone work?
When someone calls it shows up on the MJ but it doesnt even make the phone ring or push the caller ID to the phone.
Making a outgoing call you can dial but again, cant hear or talk through the phone.
And I did copy over the USBAUDIO.sys file...
It wont let me select "telephone" in the MJ menu
After tinkering with it based on the results I found on the forum it didnt work so I went to MJ support again, here is the convo. STILL does not work. Someone help! lol
Eric: Hello, how may I help you?
ryan: Hi, I cant toggle my magicjack to use the phone. The radio button is there but it wont let me click it.
Eric: Please unplug the magicjack and plug it again after 2 minutes.
ryan: Tried that about 90 times
ryan: Also tried reinstalling it several times, upgrading, reinstalling drivers
ryan: Even reinstalled Windows...
Eric: We will try to uninstall the magicjack in Device Manager.
Eric: Right click the My Computer.
Eric: Then click the Hardware tab.
Eric: Then click Device Manager.
ryan: ok
Eric: In Device Manager, click the +Sound, Audio, and Game Controllers.
Eric: In +Sound, Audio, and Game Controllers, can you see there the YMAX Magicjack and the Tigerjet ?
ryan: no
ryan: its sound, video, and game controllers...
Eric: After you clicked the +Sound, Audio, and Game Controllers, what are the items you can see there ?
ryan: all my audio related stuff, but nothing magicjack or tigerjet
ryan: under "other devices" there is USB Phone by TigerJet
Eric: Please right click the USB Phone by TigerJet and click Uninstall.
ryan: k
ryan: uninstalled it
Eric: After that, please restart the magicjack.
Eric: And try to select the Telephone option again.
ryan: by unplugging it and plugging it back in?
Eric: Yes.
Eric: Unplug the magicjack and lug it again after 15 seconds.
ryan: ok left it unplugged for 30 seconds to be safe its starting up again
Eric: Let's see if you can now select the Telephone option.
ryan: nope, cant select it
ryan: it loaded up just like it was before
ryan: but also got a popup saying "cannot install this hardware"
ryan: but it is installed...
ryan: maybe not correctly...
Eric: May I know if the magicjack drives are still visible in Computer ?
ryan: the one I uninstalled is back exactly where it was before
Eric: Click Start > Computer.
ryan: ok
Eric: In Computer,what are the magicjack drives you can see there?
ryan: under my computer?
ryan: phone D:
ryan: MagicJack E:
Eric: We will try to Create a New Partition for the Phone D:
Eric: Right click the My Computer.
Eric: Then click Manage.
Eric: Then click Disk Management.
Eric: Let me know if you are now in Disk Management.
ryan: There is no "manage" under my computer?
Eric: Yes.
ryan: That might be a vista feature?
ryan: I am on XP
Eric: That can also be done in Windows XP.
Eric: When you right click the My Computer, is there a Manage option ?
ryan: no there isnt
ryan: open, explore, search
ryan: is there another way to get to disk management
Eric: Try to type the Disk Management on Run.
Eric: Click Start > Run.
ryan: What is the extention?
ryan: (ex: diskmanagement.exe ?)
Eric: That's the keyword for the Disk Management.
Eric: Please try to enter that on Run.
ryan: doesnt come up
ryan: just gets an error
ryan: and it wont run something with a space anyway so I also tried it without a space
Eric: Let me transfer you to our higher technical support with regards to this.
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ryan: ok
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Michaela'
Chat InformationYour Issue ID for this chat is LTK419069129188X
Michaela: Hello this is Michaela, good day to you.
Michaela: Please allow me to assist you and read your previous chat. Thank you.
ryan: ok
Michaela: May I know when this issue started?
ryan: This is a different computer, my old computer is dead so I need to use this one. Its been ever since I switched
Michaela: Okay.
Michaela: Is your magicjack plugged in right now?
ryan: Yes
Michaela: Please unplug your magicJack then plug it back after 2 minutes to other USB port.
ryan: Ive tried every usb port on the computer
ryan: I spent the last week troubleshooting it myself and read every online forum to no end
Michaela: I see.
ryan: http://www.phoneservicesupport.com/cann ... t1244.html
ryan: http://www.phoneservicesupport.com/no-s ... t6851.html
ryan: Google result brings up a lot of topics about this, and tried everything in those forums...
Michaela: Please right click on your My Computer, click on Manage.
Michaela: Then click on device manager.
Michaela: Or please press the “windows button + R” then type devmgmt.msc and press Enter
ryan: There is no "manage" on the right click of my computer
ryan: aha, devmgmt.msc
ryan: let me try that
Michaela: Yes Ryan.
ryan: ok i am in device manager again
Michaela: Please click Sounds and game controllers.
ryan: ok
Michaela: Do you see USB Internet Phone by TigerJet there?
ryan: no
Michaela: What option do you see there?
ryan: 6 things completely unrelated to Magicjack
ryan: USB Internet phone is in its own category
ryan: "other devices"
ryan: with a yellow "?" like its not working correctly
ryan: same thing I mentioned to Eric
Michaela: Do you see USB device there?
ryan: under sounds? No
Michaela: May I know what options so you see?
ryan: sure
ryan: they are:
ryan: Audio Codecs
ryan: Legacy Audio Drivers
ryan: Legacy Video Capture
ryan: Media Control Devices
ryan: VIA AC 97 Audio
ryan: Video Codecs
ryan: that is all
Michaela: I see.
Michaela: Do you see your dial pad there?
Michaela: I mean on your screen right now?
ryan: Yes, everything works great except the phone that is plugged into the Magicjack
ryan: and I have tried several phones
ryan: and its all because I cant toggle to "telephone"
ryan: something is not installed correctly
Michaela: Please click the “Menu” button on the softphone then “Volume/Headset Control” and check if you have properly toggled to Telephone or Headset.
ryan: with the drivers...
ryan: that is the entire problem
ryan: I cant toggle to telephone
ryan: it wont let me
ryan: the radio button is there but it wont let me click it.
Michaela: Are you using an extension USB cord?
ryan: No, but I did try the one that came with my Magicjack
ryan: and same result, nothing works
ryan: in the drop down field under volume/headset control there is nothing else other than my AC 97 Audio
ryan: which is my audio card (on board ) on my computer
ryan: So if there were a drop down for the phone, it would work
ryan: something is not installed correctly with the Tigerjet drivers
ryan: where can I get those drivers or install them correctly?
ryan: "Upgrade" does not work.
Michaela: Okay.
Michaela: One moment please...
ryan: k
Michaela: Do you have another computer?
ryan: Not to use magicjack with
Michaela: Why?
ryan: This is a brand new HP computer we are working with here. Purchased it 2 months ago and MJ has been stubborn
Michaela: Okay.
ryan: My other PC belongs to my work and its locked down tighter than a virgins skirt. Cant install my own stuff on it.
Michaela: Click on the Windows button (new "Start" button), then click on "Computer".
ryan: ok
ryan: you mean "my computer"?
Michaela: On the "Organize" menu, then click on "Folder and Search Options".
Michaela: Yes Ryan,
ryan: ok, ready
Michaela: On the "Organize" menu, then click on "Folder and Search Options".
ryan: theres no organize menu in the top toolbar? but i did click on folder?
Michaela: Yes please.
ryan: ok...
ryan: "files stored on this computer..."
Michaela: Click the "View" tab.
ryan: ok
Michaela: Under "Hidden files and folders", select "Show hidden files and folders".
ryan: ok
Michaela: Click "OK".
ryan: there was nothing hidden..
Michaela: Double-click on your hard drive (usually C:\).
ryan: ok
Michaela: Double-click on "Users" folder.
ryan: under documents and settings?
ryan: or the windows folder
ryan: ?
Michaela: Double-click on your folder name (this is your windows log in name).
ryan: Program Files, Documents and Settings, Windows are the only folders in C:
ryan: I am the admin of this computer, there are no "users"
Michaela: Click to open "Documents and Settings".
ryan: ok
Michaela: Double-click on your folder name (this is your windows log in name).
ryan: Administrator ... ok
Michaela: Good.
Michaela: Double-click on "AppData" folder.
ryan: Application Data folder, yes
Michaela: Double-click on "Roaming".
ryan: no such thing to click on
Michaela: Find and delete the folder named "mjusbsp".
ryan: found it, ~ 37 mb
ryan: you want the whole thing deleted?
Michaela: Find and delete the folder.
ryan: done
ryan: I had to unplug the magicjack to delete it
ryan: otherwise it kept saying "in use"
Michaela: Yes please.
ryan: its gone.
Michaela: Okay.
Michaela: One moment please...
ryan: ok
Michaela: Thank you.
ryan: no problem..
Michaela: Please plug it back now.
ryan: ok
Michaela: Do you see a dial pad now?
ryan: it says right away "cannot install this hardware"
ryan: then it starts to install...
ryan: its currently "downloading"
ryan: I see a green magicjack..
Michaela: Okay, wait for it.
ryan: I somehow doubt this will do the trick because even reformatting my computer and starting 1000% fresh didnt do it
Michaela: Just try it Ryan.
Michaela: I will do my best to help you.
ryan: yes i am doing everything you all say
ryan: magicjack is installed again
ryan: I see the dialpad
ryan: cannot toggle it still
Michaela: Thank you so much Ryan.
Michaela: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Michaela: http://upgrades.magicjack.com/upgrade/upgrade.exe
Michaela: Please run the upgrade.
ryan: ok
ryan: downloaded the upgrade 7.32 mb
ryan: nothing has changed
Michaela: Would you allow me to refresh the setting of your magicjack account here in my end?
ryan: Im certain it has nothing to do with anything on your end
ryan: We need to get the file in the right place, or driver, whatever
ryan: Its still not in sound, video, gaming category like it should be
ryan: and if I click "update" in the "other" category it fails to find anything...
ryan: if I put the magicjack in my friends laptop it works just fine.
ryan: (toshiba)
ryan: and that laptop is OLD...
Michaela: Yes, let me refresh the magicjack setting here in my end since I have your phone number and account number of the magicjack.
ryan: Ok...
Michaela: Thank you Ryan.
Michaela: Please hold as I refresh and it may take some time to do this matter.
Michaela: One moment please...
ryan: ok
Michaela: Thank you for patiently waiting.
Michaela: I have successfully refreshed your magicJack number here in our end. Please unplug your magicJack then reboot your computer and router and also remove the power source from it. This should clear up your connection and give you clear audio quality. When your connection is back up try using the magicJack in a different USB port as well, then please place a call. If you're still having the same error then please chat us back immediately.
Michaela: Please make sure to unplug the magicjack so that changes will take effect and the dial pad will appear again.
Michaela: If the problem still persists please chat me back and ask for my name. Our chats will be saved automatically min our database.
Michaela: I hope that somehow I will be able to help you.
ryan: Its not going to fix it...
ryan: I work on computers for a living, lol
ryan: This is a issue with your drivers
ryan: Like I said if I put it in the Toshiba it works just fine, and the tigerjet is in the correct place.
ryan: So how do we get it there on this HP?
Michaela: Yes, TigetJet.
Michaela: I suggest you to use any windows XP and VISTA but not the latest version of VISTA.
ryan: I am using XP.
Michaela: Okay.
Michaela: Try these fixes first.
Michaela: Please unplug your magicJack. Now go to "Start" in Windows and click on "run".
Michaela: In there write regedit and press enter.
ryan: ok
Michaela: Now click on + sign next to HKEY_LOCAL MACHINE.
Michaela: Click on + sign next to SYSTEM
Michaela: Click on + sign next to CurrentControlSet
Michaela: Click on + sign next to Enum
ryan: ok
Michaela: Now find folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control".
Michaela: Click Ok.
ryan: ok
Michaela: Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete.
ryan: that doesnt exist
Michaela: It's okay, let's proceed.
Michaela: Now click on - Sign next to USB.
Michaela: Right click on Folder called USBSTOR and allow permissions.
Michaela: Now click on + sign next to USBSTOR.
ryan: ok
Michaela: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev" and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
ryan: ok
Michaela: Right click on those one at a time and delete them.
ryan: ok
Michaela: Now exit Regedit and then plug your magicJack in.
ryan: ok
Michaela: Thank you.
ryan: its loading up again
Michaela: Okay
ryan: ok loaded
ryan: whats next
Michaela: Do you see the dial pad now?
ryan: yes
ryan: but still cant toggle to telephone
Michaela: Okay.
Michaela: I suggest your to use another computer and telephone on magicjack.
ryan: lol, spent $500 on this HP you want me to buy another
ryan: That kind of defeats the purpose of the cheap phone service
Michaela: Please be informed that magicjack will only work on a compatible computer and Internet connection.
ryan: This computer exceeds the specs needed for MagicJack
ryan: and my 150mbps fiber internet connection is fast enough to run thousands of MagicJacks at the same time
ryan: On the back of the magicjack box it says all you need is a:
ryan: 1. Computer
ryan: 2. Windows XP, Vista or Mac
ryan: (Which I have XP)
ryan: and 3. High speed internet
ryan: (which I also have)
Michaela: Okay.
Michaela: I will make a report on this concern to our higher department.
Michaela: This issue needs to be escalated.
ryan: In the meantime is there some type of credit I could get, such as some free months or something? Im already over a hour and a half late to be at work too, and this isnt my first time troubleshooting this as I said...
Michaela: May I know where you bought the magicjack device?
ryan: from MagicJack
ryan: one of your dealers...
Michaela: I see.
ryan: Ive purchased quite a few MJ's
ryan: and still have a few new ones in package, from walmart.
Michaela: Please bring the magicjack to them and tell them the exact nature of your problem.
ryan: Um... they shipped it to me. I dont even know where it was from, like New Jersey or something?
Michaela: They only has the power whether they will replace it or will credit you Ryan.
ryan: And I am sure if I went to walmart they would look at me like I was an idiot, if you cant figure it out they never would have a clue.
Michaela: You may ask a replacement there Ryan.
ryan: well, its this computer that is having a problem with your software I am sure. The MJ works fine in the toshiba laptop like I said
ryan: Besides its beyond the walmart return or exchange period...
Michaela: I guess yes, you cam also use that old laptop to use the magicjack.
ryan: its not my laptop.
ryan: it goes with my friend when he leaves
Michaela: I do apologize for that.
ryan: so there is no driver file you can send out to me or anything?
Michaela: I do apologize but as I have checked it here, your magicjack is working fine and it's only your computer that the magicjack won't work on it.
ryan: it wont install correctly...
Michaela: I suggest you to ask for a replacement and try a new magicjack on your computer.
ryan: ive used other magicjacks on this PC they do the same thing
ryan: like I said its something between the PC and the auto-installer doesnt work correctly or something
Michaela: Yes.
Michaela: Your computer is not compatible to use a magicjack.
ryan: Why?
ryan: There must be a reason.
ryan: The specifications exceed the Toshiba.
Michaela: May I know the service pack of your WINDOWS XP please.
ryan: 1
Michaela: I see.
ryan: is there a special trick to get it to work with service pack 1
Michaela: No, it's just the same.
Michaela: Try to ask a replacement Ryan.
Michaela: I guess, your magicjack is defective.
ryan: No, its not really
ryan: But for instance lets say I did get a new one
ryan: How would I keep the same number?
Michaela: You need to contact us again so that we can transfer the old phone number to your new onwe.
Michaela: one*
^ I know I told some white lies in there.
(I have plenty of PC's but I want the Thinclient to run it because it uses less power and its so tiny.)
(The Thinclient is not faster than any PC I have)
(My work has a 150mbps fiber connection. Mine at home is just 30mbps, yet still plenty fast.)
(I wasnt late for work, I am late for sleep.)
I wonder how much money I cost MagicJack. @ $20/year (or less) I am shocked they even have 24/7 online support. I am sure its outsourced though...
Eric: Hello, how may I help you?
ryan: Hi, I cant toggle my magicjack to use the phone. The radio button is there but it wont let me click it.
Eric: Please unplug the magicjack and plug it again after 2 minutes.
ryan: Tried that about 90 times
ryan: Also tried reinstalling it several times, upgrading, reinstalling drivers
ryan: Even reinstalled Windows...
Eric: We will try to uninstall the magicjack in Device Manager.
Eric: Right click the My Computer.
Eric: Then click the Hardware tab.
Eric: Then click Device Manager.
ryan: ok
Eric: In Device Manager, click the +Sound, Audio, and Game Controllers.
Eric: In +Sound, Audio, and Game Controllers, can you see there the YMAX Magicjack and the Tigerjet ?
ryan: no
ryan: its sound, video, and game controllers...
Eric: After you clicked the +Sound, Audio, and Game Controllers, what are the items you can see there ?
ryan: all my audio related stuff, but nothing magicjack or tigerjet
ryan: under "other devices" there is USB Phone by TigerJet
Eric: Please right click the USB Phone by TigerJet and click Uninstall.
ryan: k
ryan: uninstalled it
Eric: After that, please restart the magicjack.
Eric: And try to select the Telephone option again.
ryan: by unplugging it and plugging it back in?
Eric: Yes.
Eric: Unplug the magicjack and lug it again after 15 seconds.
ryan: ok left it unplugged for 30 seconds to be safe its starting up again
Eric: Let's see if you can now select the Telephone option.
ryan: nope, cant select it
ryan: it loaded up just like it was before
ryan: but also got a popup saying "cannot install this hardware"
ryan: but it is installed...
ryan: maybe not correctly...
Eric: May I know if the magicjack drives are still visible in Computer ?
ryan: the one I uninstalled is back exactly where it was before
Eric: Click Start > Computer.
ryan: ok
Eric: In Computer,what are the magicjack drives you can see there?
ryan: under my computer?
ryan: phone D:
ryan: MagicJack E:
Eric: We will try to Create a New Partition for the Phone D:
Eric: Right click the My Computer.
Eric: Then click Manage.
Eric: Then click Disk Management.
Eric: Let me know if you are now in Disk Management.
ryan: There is no "manage" under my computer?
Eric: Yes.
ryan: That might be a vista feature?
ryan: I am on XP
Eric: That can also be done in Windows XP.
Eric: When you right click the My Computer, is there a Manage option ?
ryan: no there isnt
ryan: open, explore, search
ryan: is there another way to get to disk management
Eric: Try to type the Disk Management on Run.
Eric: Click Start > Run.
ryan: What is the extention?
ryan: (ex: diskmanagement.exe ?)
Eric: That's the keyword for the Disk Management.
Eric: Please try to enter that on Run.
ryan: doesnt come up
ryan: just gets an error
ryan: and it wont run something with a space anyway so I also tried it without a space
Eric: Let me transfer you to our higher technical support with regards to this.
Eric: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
ryan: ok
Chat InformationPlease wait while I transfer the chat to the best suited site operator.
Chat InformationYou are now chatting with 'Michaela'
Chat InformationYour Issue ID for this chat is LTK419069129188X
Michaela: Hello this is Michaela, good day to you.
Michaela: Please allow me to assist you and read your previous chat. Thank you.
ryan: ok
Michaela: May I know when this issue started?
ryan: This is a different computer, my old computer is dead so I need to use this one. Its been ever since I switched
Michaela: Okay.
Michaela: Is your magicjack plugged in right now?
ryan: Yes
Michaela: Please unplug your magicJack then plug it back after 2 minutes to other USB port.
ryan: Ive tried every usb port on the computer
ryan: I spent the last week troubleshooting it myself and read every online forum to no end
Michaela: I see.
ryan: http://www.phoneservicesupport.com/cann ... t1244.html
ryan: http://www.phoneservicesupport.com/no-s ... t6851.html
ryan: Google result brings up a lot of topics about this, and tried everything in those forums...
Michaela: Please right click on your My Computer, click on Manage.
Michaela: Then click on device manager.
Michaela: Or please press the “windows button + R” then type devmgmt.msc and press Enter
ryan: There is no "manage" on the right click of my computer
ryan: aha, devmgmt.msc
ryan: let me try that
Michaela: Yes Ryan.
ryan: ok i am in device manager again
Michaela: Please click Sounds and game controllers.
ryan: ok
Michaela: Do you see USB Internet Phone by TigerJet there?
ryan: no
Michaela: What option do you see there?
ryan: 6 things completely unrelated to Magicjack
ryan: USB Internet phone is in its own category
ryan: "other devices"
ryan: with a yellow "?" like its not working correctly
ryan: same thing I mentioned to Eric
Michaela: Do you see USB device there?
ryan: under sounds? No
Michaela: May I know what options so you see?
ryan: sure
ryan: they are:
ryan: Audio Codecs
ryan: Legacy Audio Drivers
ryan: Legacy Video Capture
ryan: Media Control Devices
ryan: VIA AC 97 Audio
ryan: Video Codecs
ryan: that is all
Michaela: I see.
Michaela: Do you see your dial pad there?
Michaela: I mean on your screen right now?
ryan: Yes, everything works great except the phone that is plugged into the Magicjack
ryan: and I have tried several phones
ryan: and its all because I cant toggle to "telephone"
ryan: something is not installed correctly
Michaela: Please click the “Menu” button on the softphone then “Volume/Headset Control” and check if you have properly toggled to Telephone or Headset.
ryan: with the drivers...
ryan: that is the entire problem
ryan: I cant toggle to telephone
ryan: it wont let me
ryan: the radio button is there but it wont let me click it.
Michaela: Are you using an extension USB cord?
ryan: No, but I did try the one that came with my Magicjack
ryan: and same result, nothing works
ryan: in the drop down field under volume/headset control there is nothing else other than my AC 97 Audio
ryan: which is my audio card (on board ) on my computer
ryan: So if there were a drop down for the phone, it would work
ryan: something is not installed correctly with the Tigerjet drivers
ryan: where can I get those drivers or install them correctly?
ryan: "Upgrade" does not work.
Michaela: Okay.
Michaela: One moment please...
ryan: k
Michaela: Do you have another computer?
ryan: Not to use magicjack with
Michaela: Why?
ryan: This is a brand new HP computer we are working with here. Purchased it 2 months ago and MJ has been stubborn
Michaela: Okay.
ryan: My other PC belongs to my work and its locked down tighter than a virgins skirt. Cant install my own stuff on it.
Michaela: Click on the Windows button (new "Start" button), then click on "Computer".
ryan: ok
ryan: you mean "my computer"?
Michaela: On the "Organize" menu, then click on "Folder and Search Options".
Michaela: Yes Ryan,
ryan: ok, ready
Michaela: On the "Organize" menu, then click on "Folder and Search Options".
ryan: theres no organize menu in the top toolbar? but i did click on folder?
Michaela: Yes please.
ryan: ok...
ryan: "files stored on this computer..."
Michaela: Click the "View" tab.
ryan: ok
Michaela: Under "Hidden files and folders", select "Show hidden files and folders".
ryan: ok
Michaela: Click "OK".
ryan: there was nothing hidden..
Michaela: Double-click on your hard drive (usually C:\).
ryan: ok
Michaela: Double-click on "Users" folder.
ryan: under documents and settings?
ryan: or the windows folder
ryan: ?
Michaela: Double-click on your folder name (this is your windows log in name).
ryan: Program Files, Documents and Settings, Windows are the only folders in C:
ryan: I am the admin of this computer, there are no "users"
Michaela: Click to open "Documents and Settings".
ryan: ok
Michaela: Double-click on your folder name (this is your windows log in name).
ryan: Administrator ... ok
Michaela: Good.
Michaela: Double-click on "AppData" folder.
ryan: Application Data folder, yes
Michaela: Double-click on "Roaming".
ryan: no such thing to click on
Michaela: Find and delete the folder named "mjusbsp".
ryan: found it, ~ 37 mb
ryan: you want the whole thing deleted?
Michaela: Find and delete the folder.
ryan: done
ryan: I had to unplug the magicjack to delete it
ryan: otherwise it kept saying "in use"
Michaela: Yes please.
ryan: its gone.
Michaela: Okay.
Michaela: One moment please...
ryan: ok
Michaela: Thank you.
ryan: no problem..
Michaela: Please plug it back now.
ryan: ok
Michaela: Do you see a dial pad now?
ryan: it says right away "cannot install this hardware"
ryan: then it starts to install...
ryan: its currently "downloading"
ryan: I see a green magicjack..
Michaela: Okay, wait for it.
ryan: I somehow doubt this will do the trick because even reformatting my computer and starting 1000% fresh didnt do it
Michaela: Just try it Ryan.
Michaela: I will do my best to help you.
ryan: yes i am doing everything you all say
ryan: magicjack is installed again
ryan: I see the dialpad
ryan: cannot toggle it still
Michaela: Thank you so much Ryan.
Michaela: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Michaela: http://upgrades.magicjack.com/upgrade/upgrade.exe
Michaela: Please run the upgrade.
ryan: ok
ryan: downloaded the upgrade 7.32 mb
ryan: nothing has changed
Michaela: Would you allow me to refresh the setting of your magicjack account here in my end?
ryan: Im certain it has nothing to do with anything on your end
ryan: We need to get the file in the right place, or driver, whatever
ryan: Its still not in sound, video, gaming category like it should be
ryan: and if I click "update" in the "other" category it fails to find anything...
ryan: if I put the magicjack in my friends laptop it works just fine.
ryan: (toshiba)
ryan: and that laptop is OLD...
Michaela: Yes, let me refresh the magicjack setting here in my end since I have your phone number and account number of the magicjack.
ryan: Ok...
Michaela: Thank you Ryan.
Michaela: Please hold as I refresh and it may take some time to do this matter.
Michaela: One moment please...
ryan: ok
Michaela: Thank you for patiently waiting.
Michaela: I have successfully refreshed your magicJack number here in our end. Please unplug your magicJack then reboot your computer and router and also remove the power source from it. This should clear up your connection and give you clear audio quality. When your connection is back up try using the magicJack in a different USB port as well, then please place a call. If you're still having the same error then please chat us back immediately.
Michaela: Please make sure to unplug the magicjack so that changes will take effect and the dial pad will appear again.
Michaela: If the problem still persists please chat me back and ask for my name. Our chats will be saved automatically min our database.
Michaela: I hope that somehow I will be able to help you.
ryan: Its not going to fix it...
ryan: I work on computers for a living, lol
ryan: This is a issue with your drivers
ryan: Like I said if I put it in the Toshiba it works just fine, and the tigerjet is in the correct place.
ryan: So how do we get it there on this HP?
Michaela: Yes, TigetJet.
Michaela: I suggest you to use any windows XP and VISTA but not the latest version of VISTA.
ryan: I am using XP.
Michaela: Okay.
Michaela: Try these fixes first.
Michaela: Please unplug your magicJack. Now go to "Start" in Windows and click on "run".
Michaela: In there write regedit and press enter.
ryan: ok
Michaela: Now click on + sign next to HKEY_LOCAL MACHINE.
Michaela: Click on + sign next to SYSTEM
Michaela: Click on + sign next to CurrentControlSet
Michaela: Click on + sign next to Enum
ryan: ok
Michaela: Now find folder called USB. Right click on that and click on "Permissions". In permissions click on the check mark called "Allow" to the right of "Full Control".
Michaela: Click Ok.
ryan: ok
Michaela: Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at a time and select delete.
ryan: that doesnt exist
Michaela: It's okay, let's proceed.
Michaela: Now click on - Sign next to USB.
Michaela: Right click on Folder called USBSTOR and allow permissions.
Michaela: Now click on + sign next to USBSTOR.
ryan: ok
Michaela: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev" and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
ryan: ok
Michaela: Right click on those one at a time and delete them.
ryan: ok
Michaela: Now exit Regedit and then plug your magicJack in.
ryan: ok
Michaela: Thank you.
ryan: its loading up again
Michaela: Okay
ryan: ok loaded
ryan: whats next
Michaela: Do you see the dial pad now?
ryan: yes
ryan: but still cant toggle to telephone
Michaela: Okay.
Michaela: I suggest your to use another computer and telephone on magicjack.
ryan: lol, spent $500 on this HP you want me to buy another
ryan: That kind of defeats the purpose of the cheap phone service
Michaela: Please be informed that magicjack will only work on a compatible computer and Internet connection.
ryan: This computer exceeds the specs needed for MagicJack
ryan: and my 150mbps fiber internet connection is fast enough to run thousands of MagicJacks at the same time
ryan: On the back of the magicjack box it says all you need is a:
ryan: 1. Computer
ryan: 2. Windows XP, Vista or Mac
ryan: (Which I have XP)
ryan: and 3. High speed internet
ryan: (which I also have)
Michaela: Okay.
Michaela: I will make a report on this concern to our higher department.
Michaela: This issue needs to be escalated.
ryan: In the meantime is there some type of credit I could get, such as some free months or something? Im already over a hour and a half late to be at work too, and this isnt my first time troubleshooting this as I said...
Michaela: May I know where you bought the magicjack device?
ryan: from MagicJack
ryan: one of your dealers...
Michaela: I see.
ryan: Ive purchased quite a few MJ's
ryan: and still have a few new ones in package, from walmart.
Michaela: Please bring the magicjack to them and tell them the exact nature of your problem.
ryan: Um... they shipped it to me. I dont even know where it was from, like New Jersey or something?
Michaela: They only has the power whether they will replace it or will credit you Ryan.
ryan: And I am sure if I went to walmart they would look at me like I was an idiot, if you cant figure it out they never would have a clue.
Michaela: You may ask a replacement there Ryan.
ryan: well, its this computer that is having a problem with your software I am sure. The MJ works fine in the toshiba laptop like I said
ryan: Besides its beyond the walmart return or exchange period...
Michaela: I guess yes, you cam also use that old laptop to use the magicjack.
ryan: its not my laptop.
ryan: it goes with my friend when he leaves
Michaela: I do apologize for that.
ryan: so there is no driver file you can send out to me or anything?
Michaela: I do apologize but as I have checked it here, your magicjack is working fine and it's only your computer that the magicjack won't work on it.
ryan: it wont install correctly...
Michaela: I suggest you to ask for a replacement and try a new magicjack on your computer.
ryan: ive used other magicjacks on this PC they do the same thing
ryan: like I said its something between the PC and the auto-installer doesnt work correctly or something
Michaela: Yes.
Michaela: Your computer is not compatible to use a magicjack.
ryan: Why?
ryan: There must be a reason.
ryan: The specifications exceed the Toshiba.
Michaela: May I know the service pack of your WINDOWS XP please.
ryan: 1
Michaela: I see.
ryan: is there a special trick to get it to work with service pack 1
Michaela: No, it's just the same.
Michaela: Try to ask a replacement Ryan.
Michaela: I guess, your magicjack is defective.
ryan: No, its not really
ryan: But for instance lets say I did get a new one
ryan: How would I keep the same number?
Michaela: You need to contact us again so that we can transfer the old phone number to your new onwe.
Michaela: one*
^ I know I told some white lies in there.
(I have plenty of PC's but I want the Thinclient to run it because it uses less power and its so tiny.)
(The Thinclient is not faster than any PC I have)
(My work has a 150mbps fiber connection. Mine at home is just 30mbps, yet still plenty fast.)
(I wasnt late for work, I am late for sleep.)
I wonder how much money I cost MagicJack. @ $20/year (or less) I am shocked they even have 24/7 online support. I am sure its outsourced though...
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Paul777
- Dan isn't smart enough to hire me
- Posts: 168
- Joined: Tue Apr 20, 2010 10:46 pm
- Location: Toronto, ON
well.. I just bought these (HP T5710) and it's clean image. I am running a MJ on a Neoware unit and yes it installed fine and has been running two weeks and it's been perfect. I bought the 5710's for faxing and to work for another friend with MJ and it's not installing properly. I also spent time with MJ support with no luck.
Any thoughts as to what might be wrong ? I plug in MJ and it self installs but it also does make another screen pop up with "Found New Hardware." The softphone works fine, but Telephone toggle (radio button) does not work and cannot use a regular telephone.
I know it can work and works very well and I am extremely happy with MJ. This is puzzling though and even MJ support could not get it going. I'm doing google searches as well, and others have experienced this, but each one had their own fix. not one seems to stand out as the right one.
Any thoughts as to what might be wrong ? I plug in MJ and it self installs but it also does make another screen pop up with "Found New Hardware." The softphone works fine, but Telephone toggle (radio button) does not work and cannot use a regular telephone.
I know it can work and works very well and I am extremely happy with MJ. This is puzzling though and even MJ support could not get it going. I'm doing google searches as well, and others have experienced this, but each one had their own fix. not one seems to stand out as the right one.
Paul777 in Canada
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Paul777
- Dan isn't smart enough to hire me
- Posts: 168
- Joined: Tue Apr 20, 2010 10:46 pm
- Location: Toronto, ON
Thanks for the suggestion johnvan !!
Even though these were used units, I was told the image was just loaded. They had loaded 5.1.1 or somehting. I went to HP website and download clean image. See steps in this other link.
http://www.phoneservicesupport.com/t571 ... t8984.html
Even though these were used units, I was told the image was just loaded. They had loaded 5.1.1 or somehting. I went to HP website and download clean image. See steps in this other link.
http://www.phoneservicesupport.com/t571 ... t8984.html
Paul777 in Canada