magicjack either won't start or crashes computer
Moderators: Bill Smith, Pilot
-
- Dan isn't smart enough to hire me
- Posts: 165
- Joined: Sun Nov 25, 2007 11:00 am
- Location: Minneapolis, MN
magicjack either won't start or crashes computer
OK this has been the most frustrating experience with my magicjack thus far. It started about 2 hours ago. I tried to plug the magicjack into the usb hub (yes its powered) only to havea windows bubble pop up telling me that the device wasn't recognized (bull, as I've been using the same port for the MJ since I started plugging it into the hub. On top of that the light flickers as soon as I put it in but then turns off. I repeated this process once more, and then restarted my computer (this fixed the problem the last time it happened) but still no dice. I plugged it into my girlfriend's mac and the light went on, but I hadn't done hte mac upgrade....I took it out thinking that might've been the kick it needed, plugged it back in, and still no light. About 20 minutes ago I went back to it and plugged it in only to have the system lock up, a BSOD memory dump appeared and the computer restarted. This happened a 2nd time as well.
I even plugged it into the gf's mac and tried to use it in the virtual machine, it loaded magicjack device fine but the blue light never came on, and the cd drives were both empty.
Its very frustrating for me, I just want to be able to use my service with a phone so I don't have to be at the computer to make a phone call, but I will if I have to be. I've got X-Lite set up on both computers in the mean time. Please tell me if any of you have ever experienced this before, and what you did to fix it, if anything.
Thanks for the help
I even plugged it into the gf's mac and tried to use it in the virtual machine, it loaded magicjack device fine but the blue light never came on, and the cd drives were both empty.
Its very frustrating for me, I just want to be able to use my service with a phone so I don't have to be at the computer to make a phone call, but I will if I have to be. I've got X-Lite set up on both computers in the mean time. Please tell me if any of you have ever experienced this before, and what you did to fix it, if anything.
Thanks for the help
-
- Dan isn't smart enough to hire me
- Posts: 165
- Joined: Sun Nov 25, 2007 11:00 am
- Location: Minneapolis, MN
OK so I tried 2 different fixes, the vista patch and the MJ recover program. Trouble is, the MJ apparently needs to be turned on for both of these, which mine won't do. So I'm stuck until it gets to be later in the day so I can call back to the US or chat with MJ...probably better that way so they don't say "How are you calling us now?" and then I say "I have a different softphone"
Good thing they have chat...
Good thing they have chat...
It shows up as installed, with both drive letters, just no blue light and no software running, I run the upgrade, unplug it and plug it back in, and it's working again.gnimsh wrote:So how are you able to apply the vista patch to MJ if you have to have the MJ plugged in first, but the MJ won't stay on long enough for it to even load?
-
- Dan isn't smart enough to hire me
- Posts: 165
- Joined: Sun Nov 25, 2007 11:00 am
- Location: Minneapolis, MN
So I talked to customer support tonight...the guy was pretty intent on me repeating the same, ineffective steps, multiple times. I kept telling him it didn't work, and he kept telling me to repeat the same things that didn't work again. This can only lead me to assume that I should just give up on getting the hardware to work again and just stick to the SIP info from now on.
Henok: Hello, how may I help you?
Justin: hi
Justin: my magicjack will not start up at all
Justin: I plug it in, the light flickers and then goes out
Henok: is the blue light on?
Justin: nope
Justin: I ran it in a windows vm on a mac and the light was on but I
still couldn't load the phone
Justin: even on this one the light flickered and then went out and it
tried to load while it flickered but then stopped once it went out.
Also, it will crash my computer while trying to start up as well
Justin: I've tried a couple things as suggested on the forums, such as
running the vista patch, and then also the MJ recovery program.
Neither of those work for me as the MJ has to be on for them to
install
Henok: Download and run the Recover Tool from the link below. After
running the tool, unplug your magicJack, wait 15 seconds, and plug it
back in.
Henok: http://www.magicjack.com/site/downloads ... _setup.exe
Justin: ok I'm going to plug it in, but it might make my system crash
Justin: ya the same thing happened, it said no device found
Justin: windows keeps popping up a message: "USB Device not
recognized"
Henok: is this the first time installing the magicjack?
Justin: NOPE
Justin: -caps
Justin: its been working fine for 3 months or so
Justin: this happened once before but was fixed after a restart
Justin: this time restarts don't help at all
Henok: ok unplug your magicjack wait 15 sec and plug back in please
into a different usb port
Justin: same thing is still happening
Henok: http://www.magicjack.com/site/customercare.html
Henok: run the magicfix when done also run the vista upgrade please
Justin: hm
Justin: it says the magicjack is functioning properly when I run
it...obviously not the case though
Henok: run the vista upgrade please for the magicjack
Justin: running it now
Justin: says "Warning: you must plug magicjack into USB" even though
it already is plugged in
Henok: run the macbeta upgrade please
Justin: failed to locate magicjack
Justin: and "an error occurred while upgrading MJ"
Henok: run the magicfix again and please run the mac upgrade again
please
Justin: sorry
Justin: I actually have to go now, picking up brother from airport
Justin: didn't think it would take this long...
Justin: I'll come back later
Henok: ok please try that and let us know
Chat InformationChat session has been terminated by the site operator.
Henok: Hello, how may I help you?
Justin: hi
Justin: my magicjack will not start up at all
Justin: I plug it in, the light flickers and then goes out
Henok: is the blue light on?
Justin: nope
Justin: I ran it in a windows vm on a mac and the light was on but I
still couldn't load the phone
Justin: even on this one the light flickered and then went out and it
tried to load while it flickered but then stopped once it went out.
Also, it will crash my computer while trying to start up as well
Justin: I've tried a couple things as suggested on the forums, such as
running the vista patch, and then also the MJ recovery program.
Neither of those work for me as the MJ has to be on for them to
install
Henok: Download and run the Recover Tool from the link below. After
running the tool, unplug your magicJack, wait 15 seconds, and plug it
back in.
Henok: http://www.magicjack.com/site/downloads ... _setup.exe
Justin: ok I'm going to plug it in, but it might make my system crash
Justin: ya the same thing happened, it said no device found
Justin: windows keeps popping up a message: "USB Device not
recognized"
Henok: is this the first time installing the magicjack?
Justin: NOPE
Justin: -caps
Justin: its been working fine for 3 months or so
Justin: this happened once before but was fixed after a restart
Justin: this time restarts don't help at all
Henok: ok unplug your magicjack wait 15 sec and plug back in please
into a different usb port
Justin: same thing is still happening
Henok: http://www.magicjack.com/site/customercare.html
Henok: run the magicfix when done also run the vista upgrade please
Justin: hm
Justin: it says the magicjack is functioning properly when I run
it...obviously not the case though
Henok: run the vista upgrade please for the magicjack
Justin: running it now
Justin: says "Warning: you must plug magicjack into USB" even though
it already is plugged in
Henok: run the macbeta upgrade please
Justin: failed to locate magicjack
Justin: and "an error occurred while upgrading MJ"
Henok: run the magicfix again and please run the mac upgrade again
please
Justin: sorry
Justin: I actually have to go now, picking up brother from airport
Justin: didn't think it would take this long...
Justin: I'll come back later
Henok: ok please try that and let us know
Chat InformationChat session has been terminated by the site operator.
- SpamBox
- Dan isn't smart enough to hire me
- Posts: 417
- Joined: Fri Dec 14, 2007 4:31 am
- Location: Rocky Mountains Front Range
Wow what a pointless chat session. And I'm guessing MJ doesn't have any kind of tiered help desk support. Have you tried running it on a different system all together?gnimsh wrote:So I talked to customer support tonight...the guy was pretty intent on me repeating the same, ineffective steps, multiple times. I kept telling him it didn't work, and he kept telling me to repeat the same things that didn't work again. This can only lead me to assume that I should just give up on getting the hardware to work again and just stick to the SIP info from now on.
Chat InformationChat session has been terminated by the site operator.
-
- MagicJack Contributor
- Posts: 61
- Joined: Wed May 07, 2008 10:41 pm
- Location: western u.s.
a question of integrity
The magicjack worked pretty good for me for a few months, and now it crashes my computer.
I have been on the magicjack chat 3 times over the last several months, going through the same steps repeatedly as you mentioned and each time it took approximately one hour. Most of the time whoever was on the other end appeared to be absent one way or another, as simple questions would take 5 or 10 minutes to answer. Then the answer would be different to the question, such as "okay unplug the mj, wait 15s and then plug it back in." Very annoying.
Each time I would ask when my account will be updated to show the 2 years that I paid for last August. Each time I was told it would be updated within 24 hours, or within the week, or else "soon". I PAID through August of 2009, the site is still showing August of 2008 - now the magicjack doesn't work and crashes my computer.
Due to the constant crashes and not being able to use my computer at all, I have deleted all of magicjack completely, and am going back to Linux as mj was the only reason I used windows. I will find some other carrier for long distance. This is sad as I have told many people about magicjack but am not able to recommend it any more. I paid $60 for 2 years and ended up getting 8 months and it almost destroyed my computer. I hope the issues get resolved but in the meantime am not holding my breath waiting for things that should have been DONE a long time ago.
I have been on the magicjack chat 3 times over the last several months, going through the same steps repeatedly as you mentioned and each time it took approximately one hour. Most of the time whoever was on the other end appeared to be absent one way or another, as simple questions would take 5 or 10 minutes to answer. Then the answer would be different to the question, such as "okay unplug the mj, wait 15s and then plug it back in." Very annoying.
Each time I would ask when my account will be updated to show the 2 years that I paid for last August. Each time I was told it would be updated within 24 hours, or within the week, or else "soon". I PAID through August of 2009, the site is still showing August of 2008 - now the magicjack doesn't work and crashes my computer.
Due to the constant crashes and not being able to use my computer at all, I have deleted all of magicjack completely, and am going back to Linux as mj was the only reason I used windows. I will find some other carrier for long distance. This is sad as I have told many people about magicjack but am not able to recommend it any more. I paid $60 for 2 years and ended up getting 8 months and it almost destroyed my computer. I hope the issues get resolved but in the meantime am not holding my breath waiting for things that should have been DONE a long time ago.
-
- Dan isn't smart enough to hire me
- Posts: 165
- Joined: Sun Nov 25, 2007 11:00 am
- Location: Minneapolis, MN
The only other suggestion I have is to find out your SIP info and then use a softphone. I would try it on another windows computer first. Send me an email or PM if you need help. It will most likely work inside your windows VM on linux (it does on mine...when the VM works. VMware hasn't updated their server for hardy heron yet). But once you get it working you can either keept it running in VM or just install twinkle and use that as your phone. In ubuntu 8.04 the MJ device works as a sound device with a phone plugged in no problem. Only drawback is that it doesn't ring the phone, but still uses my speakers (actually it sends the ringing of the program to the phone headset) and also you can't dial on the phone with twinkle. That apparently only works either with the MJ softphone or in windows. Its been a while since I've used windows...
-
- magicJack Apprentice
- Posts: 11
- Joined: Mon May 12, 2008 11:58 pm
- Contact:
BSOD after app loads in XP SP1
MJ works great on a few laptops I have access to but my desktop PC's just reboot with the BSOD after the app is finished loading. At first I thought it was a low voltage condition on my motherboard (Gigabyte GA-K8NSC-939 w/an AMD X2 64 CPU) since I have too many USB devices and the app never had a chance to fully install/load.
Hence, I purchased an AC Powered USB Hub w/the highest amphere I could find (2.5A). Now the MJ app seems to load all the way till the GUI resolves and says "ready" but the desktop PC just reboots due to some sort of BSOD which I can't seem to read quickly enough to document.
I have updated my mobo's USB drivers to no avail. When trying Safe Mode my desktop freezes (no kb & my cursor disappears) but I get a dial tone w/MJ. Anyone have a similar issue? I've read posts about Nero possibly being a conflict but I have Nero on my laptops and they run fine. My desktop PC is running XP Pro w/SP1. ...I'm still skeptical about using SP2. Have not tried the upgrade.exe file and can't even run magicFix cause my machine either reboots or locks up.
Hence, I purchased an AC Powered USB Hub w/the highest amphere I could find (2.5A). Now the MJ app seems to load all the way till the GUI resolves and says "ready" but the desktop PC just reboots due to some sort of BSOD which I can't seem to read quickly enough to document.
I have updated my mobo's USB drivers to no avail. When trying Safe Mode my desktop freezes (no kb & my cursor disappears) but I get a dial tone w/MJ. Anyone have a similar issue? I've read posts about Nero possibly being a conflict but I have Nero on my laptops and they run fine. My desktop PC is running XP Pro w/SP1. ...I'm still skeptical about using SP2. Have not tried the upgrade.exe file and can't even run magicFix cause my machine either reboots or locks up.
-
- magicJack Apprentice
- Posts: 11
- Joined: Mon May 12, 2008 11:58 pm
- Contact:
skeptical on crash fix
You're right gnimsh I should try SP2 (or SP3) but I was skeptical because my laptops are using SP1 too and they work just fine. I guess I have nothing to lose since my desktops just reboot and BSOD when MJ is connected. I'll try an update to XP Pro and post results later.
-
- magicJack Apprentice
- Posts: 11
- Joined: Mon May 12, 2008 11:58 pm
- Contact:
Can tinker MJ now since upg to XP SP2
I promised I'd post the results of my upgrade to XP Pro SP2 after having BSOD/reboots on XP Pro SP1 near the end of the MJ GUI load process. After upgrading to XP Pro SP2 I was finally able to stop the BSOD but MJ didn't work at first; I got a Windows encountered an error in softphone error. The good news, however, is that my PC did not BSOD and reboot this time so I was able tinker a bit by unplugging and re-plugging the MJ back in. Without rebooting my worksation the un/plug got it working now w/out the softphone error. Looks like I've got it running now. I have a dialtone on my desktop! Yipee, I don't need to keep my laptops powered ON anymore.
I can't express enough how cool the MJ is. I'm considering being a reseller!
I can't express enough how cool the MJ is. I'm considering being a reseller!