Started yesterday, calls out & in can only hear 4 moment

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MLJ471
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Started yesterday, calls out & in can only hear 4 moment

Post by MLJ471 »

Hello all!

MJ has been working fine for me since I got it, for a couple months now.

Nothing has been changed on my end.

Just started yesterday, now on calls in and out I can only hear like 1 second of the person when the call is picked up then it goes silent. Now the other person can hear me saying "hello, hello" etc... I've tried calling different #'s, businesses, etc.. always the same now. Tried to restart system/MJ, tried the vista upgrade fix (I'm using XP sp2 though).. I'm also using MJ with a phone hooked up to it, not via pc headset.

any other suggestions?

Thanks all! :)
testing123
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Post by testing123 »

Been seeing this for the last couple of days as well. A real pain because you get like 4 seconds -- enough to hear the other party or their vmail and then a hangup.

BTW, seems to be more prevalent on certain Area codes to me.
ranvest
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Post by ranvest »

I have a number in the 916 area code and I have experienced the same problem. Coincidentally, it all started with the new year. So, we may have the mJY2K8 problem to resolve!

Bob N.
testing123
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Post by testing123 »

ranvest wrote:... So, we may have the mJY2K8 problem to resolve!

Bob N.
LOL
magicmagic
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Post by magicmagic »

I am in 408 area code and have the same problem in the last two days, it sucks !
luckily I have an AT&T Landline because I know MJ is not reliable at at all !
johnr
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Post by johnr »

[font=Arial] [/font]
I just made 10 test calls, from 2 different computers, to recorded theater information lines in Baltimore, New York, Los Angeles, Cleveland, Seattle, Detroit, Washington DC, Dallas, Anchorage, and San Diego. Not one connected properly. In New York and Anchorage, I could hear 1 second of the recording, then went silent; the others were completely silent. The control panel appeared to have the normal Trying ... Session Progress ... Operational display. I then called my home phone, in the next room. It rang normally, and the answering machine picked up, but no audio through Magic Jack. I was able to leave a message on the machine, sounded good.
Fortunately I have 3 weeks to send this thing back if they don't get the bugs fixed.
testing123
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Post by testing123 »

johnr wrote:[font=Arial] [/font]
I just made 10 test calls, from 2 different computers, to recorded theater information lines in Baltimore, New York, Los Angeles, Cleveland, Seattle, Detroit, Washington DC, Dallas, Anchorage, and San Diego. Not one connected properly. In New York and Anchorage, I could hear 1 second of the recording, then went silent; the others were completely silent. The control panel appeared to have the normal Trying ... Session Progress ... Operational display. I then called my home phone, in the next room. It rang normally, and the answering machine picked up, but no audio through Magic Jack. I was able to leave a message on the machine, sounded good.
Fortunately I have 3 weeks to send this thing back if they don't get the bugs fixed.
Good info. As I always say, it does not appear to be ready to be your primary phone service OR a "landline replacement" -- i.e., lack of Support for ATA, lack of detail in the Caller ID, lack of Support for Linux or win2K (stable platforms IMHO) and lacking Call Stability and Consistency.

What it has is price and Travel ability.

IF they iron out Network/Switching issues (for consistent and clear calls - INBOUND & OUTBOUND; nothing else matters if this does not exist)
ANDIF provide ATA support
ANDIF provide Network Status Page
ANDIF provide Linux/Win2K/VMware Support
ANDIF support CallerID Block
THEN, it would ABSOLUTELY UNTOUCHABLE by anything out there

Corollary: I would be willing to pay a little more for the above.

(IMHO), my $0.03 ... Hello, MJ Team, can you hear me???
Last edited by testing123 on Thu Jan 03, 2008 3:22 pm, edited 3 times in total.
ranvest
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Post by ranvest »

That is exactly the type of behavior I am experiencing. I even tried to rule out hardware as an issue by installing magic Jack on my notebook, which is connected to my office network and high speed cable. All I succeeded in doing was proving Ben Franklin or Albert Einstein (depending on which attribution you believe is accurate) to be correct when they defined insanity as doing the same thing over and over and expecting different results.

Bob N.
bsdguy
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Post by bsdguy »

I made a call from home this morning and it worked fine. I took mj to work to try it out because I'm in the basement. I now have the same problem. I have a 213 number. I was able to call the mj vmail and one call to my cell...with is 213 also...but that was it.
I guess this is one of the reasons mj is still in beta.

I'll try later. :(
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SpamBox
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Post by SpamBox »

ranvest wrote:Coincidentally, it all started with the new year. So, we may have the mJY2K8 problem to resolve!
That's a riot!!! LOL :lol:
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SpamBox
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Post by SpamBox »

bsdguy wrote: I guess this is one of the reasons mj is still in beta.
It really is starting to seem more like it's in the alpha stage of development. There are some major issues that still seem to need to be iron out.
ranvest
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Post by ranvest »

I sent an e-mail message today to magic Jack tech support to request assistance with this issue. If and when I get a reply I will post it back on this thread.

Perhaps I will get a faster response if I simply ask if they have a detailed description of the mJY2K8 issue that has suddenly afflicted their service. They just might reply if only to ask what mJY2K8 is. :D
ranvest
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Post by ranvest »

Semi good news to report. I have had a 50% success rate with calls this morning. That is a HUGE improvement over 0% for the previous three days. :D Tech support has not yet responded to the issue, however. :(

Can anyone provide a working e-mail address for Dan Borislow? I have seen one in the forum but I don't know if that is real or not. I would like to try to engage him in a honest-to-goodness business-like conversation about magic Jack. No whining and complaining, just an real MBA-level conversation. Thanks in advance to anyone who can provide that e-mail address. Extra kudos if you can provide a real telephone number, too.

Bob N.
Miketek
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Dans Contact

Post by Miketek »

johnr
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Post by johnr »

[font=Arial] [/font]
Seems to be working better today, about a 90 percent connection rate.
And see
http://magicjack.wordpress.com
this is a blog published by the inventor Dan Borislow.
ranvest
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Post by ranvest »

I, too, have seen a marked improvement throughout the day. Now let's pray that this is a permanent condition, not an anomaly.
MLJ471
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Post by MLJ471 »

I hope this prob is fixed for all now... It is on my end, even got an email back today from tech support, just simply saying:

"This has been resolved."

Thats good enough for me! :D

rock on MJ!
MDOC
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Reboot

Post by MDOC »

To all experiencing the above problem: try rebooting your PC.
Michael D. O'Connor
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