This is my first VOIP MJ and just got it today. I installed MJ right away to my computer without a problem but when I called, computer got whacked.
Here are my problems:
1) Ring sounds like bubble,
2) Both parties couldn't hear well
3) Our voices sound like we were talking underwater,
3) Too many echoes,
4) Computer slowed down rapidly when I dialled - even the mouse pointer paused.
I read about TigerJet echo cancellation but I couldn't download the software - I have no idea if this will help. I adjusted the Volume and Headset at MJ control but it's useless. This is my first VOIP and it could be some configuration in my computer. I'm running Windows XP upgraded to SP3, AMP Sempron Processor 3400+, 2.01 GHz, 1.5GB of RAM, 90GB free space in my hard drive, and I'm connected at Comcast Cable using Motorola SB5120. I even changed ports and phones are new (Uniden EXP4540 and corded GE 29585FE1). I know my internet connection is not a problem. Everything works fine except when I dial through magicjack.
I do not know what to do. Any help is gladly appreciated.
Echo, Underwater sound, Computer slows down -- I need help
Moderators: Bill Smith, Pilot
What does this test reveal? http://myspeed.visualware.com/voip/
Thanks booyah5. I remembered that I had same problem with skype before, when they had this free call promotion. I thought skype had a virus so I deleted immediately. I think whenever VOIP is used, everything slows down or crawl and affects the sound quality too. But when I hang up, it goes back to normal and fast. Please help me fix this problem.
Anyway, here are the test results:
Connection Summary
Download Speed: 4.91 Mbps is high enough to support a high quality VOIP conversation.
Upload Speed: 2.48 Mbps is high enough to support a high quality VOIP conversation.
Quality of Service: was assured at 97%, which shows that your connection can produce a constant stream of data. This is the key to providing a high quality VOIP connection.
Connection Jitter: was measured as 17.0 ms, which shows that it is relatively unpredictable, but should nonetheless be able to sustain a constant flow of data. As such, VOIP conversations should not be broken.
Connection’s Packet Loss: was measured at 0.0%, which indicates that it is accurately transferring data. VOIP should be of good quality.
My connection’s MOS score is estimated to be 3.9
Advanced Statistics
Speed test statistics
---------------------
Download speed: 4916360 bps
Upload speed: 2481104 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 182 ms
Average download pause: 4 ms
Minimum round trip time to server: 168 ms
Average round trip time to server: 193 ms
VoIP test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 11.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 15
Estimated MOS score: 3.9
Anyway, here are the test results:
Connection Summary
Download Speed: 4.91 Mbps is high enough to support a high quality VOIP conversation.
Upload Speed: 2.48 Mbps is high enough to support a high quality VOIP conversation.
Quality of Service: was assured at 97%, which shows that your connection can produce a constant stream of data. This is the key to providing a high quality VOIP connection.
Connection Jitter: was measured as 17.0 ms, which shows that it is relatively unpredictable, but should nonetheless be able to sustain a constant flow of data. As such, VOIP conversations should not be broken.
Connection’s Packet Loss: was measured at 0.0%, which indicates that it is accurately transferring data. VOIP should be of good quality.
My connection’s MOS score is estimated to be 3.9
Advanced Statistics
Speed test statistics
---------------------
Download speed: 4916360 bps
Upload speed: 2481104 bps
Quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum download pause: 182 ms
Average download pause: 4 ms
Minimum round trip time to server: 168 ms
Average round trip time to server: 193 ms
VoIP test statistics
--------------------
Jitter: you --> server: 17.0 ms
Jitter: server --> you: 11.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported VoIP lines: 15
Estimated MOS score: 3.9