Choppy Calls

escobar · Post by **escobar** » Thu Sep 04, 2008 3:09 am

Hi guys long time reader first time poster.

My setup Windows Xp Sp3 Plugged in to a USB hub with an AC Adapter going through a wireless N router.
Upload Speed At 4758 kb/s
Download 473 kb/s.

When I make a phone call the person on the other line can here me just fine however when I hear him he sounds like a Robot but he can make out everything I say crystal clear this was my inaugural call any suggestions on what I can do?

Thanks.

dixonba · Post by **dixonba** » Thu Sep 04, 2008 5:26 am

open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

hsweiss · Post by **hsweiss** » Thu Sep 04, 2008 3:47 pm

Click on Control Panel -> System. Then click the Advanced tab and you should see sections for Performance, User Profiles, and Startup and Recovery. Click the Settings button in the Performance section.

You should get a pop-up with 3 tabs: Visual Effects, Advanced, and Data Execution Prevention. Click on the Advanced tab.

You should see 3 sections in the box: Processor Scheduling, Memory Usage, and Virtual Memory. We will change the Processor Scheduling. Click on Background Services (which unclicks Programs).

Reboot and then try your calls - it should work fine.

Matt9876 · Post by **Matt9876** » Thu Sep 04, 2008 4:43 pm

dixonba wrote:open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

+1 This is a good one. Thanks

Ok, anyone know how to make this setting stick between boots ??

Already did processor scheduling to background."Fixed most problems with incoming calls!"

dixonba · Post by **dixonba** » Thu Sep 04, 2008 6:34 pm

didnt know it goes away after a reboot (i haven't rebooted yet lol)...post back if you find a solution cuz i dunno

VaHam · Post by **VaHam** » Thu Sep 04, 2008 7:29 pm

Matt9876 wrote:
dixonba wrote:open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

+1 This is a good one. Thanks

Ok, anyone know how to make this setting stick between boots ??

Already did processor scheduling to background."Fixed most problems with incoming calls!"

I use Prio which is free for personal use.

escobar · Post by **escobar** » Thu Sep 04, 2008 9:59 pm

Thanks a tonnes guys this sort of worked by this I mean know I have choppy calls some times and sometimes it is crystal clear lol.

I have done both suggestions listed above.

Thank you all for your help.

JohnnyFreightTRAIN · Post by **JohnnyFreightTRAIN** » Thu Sep 11, 2008 5:07 am

VaHam wrote:
Matt9876 wrote:
dixonba wrote:open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

+1 This is a good one. Thanks

Ok, anyone know how to make this setting stick between boots ??

Already did processor scheduling to background."Fixed most problems with incoming calls!"
I use Prio which is free for personal use.

THANK YOU!

amex202 · Post by **amex202** » Sat Sep 13, 2008 10:48 am

Cool tip.

leviathan2011 · Post by **leviathan2011** » Mon Sep 15, 2008 4:13 pm

Victor: Hello, how may I help you?
carlos alcala: hello
carlos alcala: since i buy these device im having problems with the audio i can hear the person but they canot hear me
Victor: Thank you for bringing up your concern.
Victor: Let me assist you with that.
carlos alcala: i try all your customers support tell me
Victor: Please click windows start button, select run and type there FIREWALL.CPL then click OK
Victor: Please make sure that your firewall is on.
Victor: Then please go to exceptions tab and click add port.
Victor: Once there kindly type the following information:
Victor: Name: magicjack
Victor: Port number: 5070
Victor: Select UDP
Victor: After that click OK and kindly exit windows firewall.
carlos alcala: ok i did that
carlos alcala: then ??
Victor: Please do the following steps:
Victor: 1. Click Start
Victor: 2. Click Control Panel
Victor: 3. If your Control Panel is in Category View, double-click Sounds, Speech and Audio Devices
Victor: If not, go directly to the step 4
Victor: 4. Double Click on Sounds and Audio Devices
Victor: 5. Click the Audio tab (the middle one)
Victor: 6. Under both Sound Playback and Sound Recording, select your default audio device (the one you want to use) from the drop down menu
Victor: * Never select Tigerjet as your default device
Victor: 7. Click the box labeled Use Only Default Device" (located in the bottom left corner of the window)
Victor: 8. Click Apply and OK
carlos alcala: ok done
carlos alcala: then?
Victor: Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.
Victor: Now please click on + sign before HKEY_LOCAL MACHINE.
Victor: Click on + sign before SYSTEM
Victor: Click on + sign before CurrentControlSet
Victor: Click on + sign before Enum
Victor: Now please find the folder below called USB. Right click on that and click on "Permissions".
Victor: In permissions click on the check mark called "Allow" to the right of "Full Control".
Victor: Click Ok.
Victor: Now please click on + sign before to USB and then find the two folders called "Vid1307",
Victor: right click on one at a time and select delete.
Victor: Now click on - Sign before to USB.
Victor: Right click on Folder called USBSTOR and click on "Permissions".
Victor: In permissions click on the check mark called "Allow" to the right of "Full Control".
Victor: Click Ok.
Victor: Now please click on + sign before USBSTOR.
Victor: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev"
Victor: and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
Victor: Right click on those one at a time and delete them.
Victor: Now exit Regedit and then plug your magicJack in.
carlos alcala: i dont have the vid1307
Victor: Please do the next step.
carlos alcala: ok
carlos alcala: then?
Victor: Please plug in your magicjack now.
carlos alcala: ok
carlos alcala: there
Victor: Please try to make a call now.
carlos alcala: ok
carlos alcala: one sec
carlos alcala: spunds better
carlos alcala: sounds better
Victor: You need to reboot your modem or router by unplugging the AC power to them for 3 minutes. Boot them back up and then try again. This should clear up your connection and give you clear audio quality.
carlos alcala: ok
carlos alcala: od i have to do this all the time the sounds goes bad?
Victor: Yes Carlos.
carlos alcala: how i save the instrucions to use it next time
Victor: You may copy and paste our chat conversation.

momo · Post by **momo** » Mon Sep 15, 2008 6:47 pm

I wondered why they had instructed the users to power-down the modem and/or router every month, maybe, this is why.

DID it help. and if so, for how long?

sbw07 · Post by **sbw07** » Mon Sep 15, 2008 8:25 pm

Matt9876 wrote:
dixonba wrote:open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

+1 This is a good one. Thanks

Ok, anyone know how to make this setting stick between boots ??

Create a shortcut to the following:

Code: Select all

cmd.exe /c start "runhigh" /high "C:\Users\YOUR USER NAME\AppData\Roaming\mjusbsp\magicJack.exe" /foreground /scf _magicJackPersonalDataRoot "G:\magicJack"

Replace the G at the end with the drive letter of your magicjack drive.
Use this shortcut to start MJ, & it will start with high priority.

thejack · Post by **thejack** » Tue Sep 16, 2008 5:36 pm

Matt9876 wrote:
dixonba wrote:open your task manager and set the priority for the magicjack.exe process to high. This worked for me.

+1 This is a good one. Thanks

Ok, anyone know how to make this setting stick between boots ??

Already did processor scheduling to background."Fixed most problems with incoming calls!"

sbw07 · Post by **sbw07** » Tue Sep 16, 2008 6:12 pm

thejack wrote:have win xp how to set priority in task mgr???

To do that, find the process magicJack.exe in the Task Manager, right-click on it, point to Set Priority & click High.

tomast · Post by **tomast** » Wed Sep 17, 2008 1:22 am

none of this worked

Rossaq · Post by **Rossaq** » Mon Sep 22, 2008 2:09 pm

I had this trouble, went through all the troubling shooting with the chat session. What helped me was the regedit portion of the chat. They ask you to delete vid1307 folder in HKLM\system\currentcontrolset\enum\usb. I had none so we deleted all entries starting with "vid_" and only left the two root_hub and root_hub20 folders. Exited regedit then replugged in the MJ and the callers robot voice was gone. It basically reinstalled th MJ. HTH, Ross.

magicod · Post by **magicod** » Wed Sep 24, 2008 12:57 pm

I couldn't delete the VID_1307 folder. There are also a lot of other VID_ folders that I'd hate to delete if they are necessary for otehr programs. How did MagicJack's rep know that it would be ok to delete all the other registry files?

hsweiss · Post by **hsweiss** » Wed Sep 24, 2008 2:05 pm

Here's what a tech chat told me to do to completely reinstall:

Ivan: Please unplug your magicJack. Now go to "Start" in Windows and click on "run". In there write regedit and press enter.
Ivan: Now click on + sign next to HKEY_LOCAL MACHINE.
Ivan: Click on + sign next to SYSTEM
Ivan: Click on + sign next to CurrentControlSet
Ivan: Click on + sign next to Enum
Ivan: Now find folder called USB. Right click on that and click on "Permissions". In permissions click on the
Ivan: check mark called "Allow" to the right of "Full Control".
Ivan: Click Ok.
Ivan: Now click on + sign next to USB and then find the two folders called "Vid1307", right click on one at
Ivan: a time and select delete.
Ivan: Now click on - Sign next to USB.
Ivan: Right click on Folder called USBSTOR and allow permissions.
Ivan: Now click on + sign next to USBSTOR.
Ivan: Find the folders called "CdRom&Ven_YMAX&Prod_MagicJack&Rev"
Ivan: and "Disk&Ven_YMAX&Prod_MagicJack&Rev"
Ivan: Right click on those one at a time and delete them.
Ivan: Now exit Regedit and then plug your magicJack in

Rossaq · Post by **Rossaq** » Thu Sep 25, 2008 1:49 pm

I assumed since I have no other USB video products they could have only been MJ's entries. So I wasn't too worried, plus if they were for some other USB device they'd most likely be reinstalled when I plugged it in. =)

Jack2020 · Post by **Jack2020** » Sun Sep 28, 2008 1:50 am

My computer would not allow me to delete those two, got the error message on both. Now what?

Thunder · Post by **Thunder** » Sun Sep 28, 2008 2:22 am

I think the tech forgot to mention to reboot and then plug MJ back in. When you edit the registry it will not take affect until you reboot. At least in windows. Someone please correct if I am wrong about this.

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Choppy Calls

Choppy Calls

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have win xp how to set priority in task mgr???

Re: have win xp how to set priority in task mgr???