Help with audio - incoming only choppy

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jweiss1
MagicJack Newbie
Posts: 2
Joined: Wed Jun 04, 2008 12:20 am

Help with audio - incoming only choppy

Post by jweiss1 »

Couldn't find anyone else with this problem.

MJ is working (can make and receive calls) but the quality of the incoming audio is terrible.

People can hear me fine (and I have called my cell phone to test the quality of the outgoing audio which is excellent) but incoming audio is very choppy. This is true when using MJ on both of my computers.

Anyone with this problem or a solution? I've already deleted mjusbsp and the MJ entries from my registry.

Could it be my bandwidth?

Download Speed: 1658 kbps
Upload Speed: 411 kbps

Thanks
escobar
MagicJack Newbie
Posts: 4
Joined: Thu Sep 04, 2008 2:57 am

Post by escobar »

Look at the the thread I started called Choppy Calls let us know if you have tried those suggestions listed in there.
jweiss1
MagicJack Newbie
Posts: 2
Joined: Wed Jun 04, 2008 12:20 am

Post by jweiss1 »

escobar --

Yes, before posting my issue I set the priority for the magicjack.exe process to high (confirm that this is done each time the MJ is rebooted) and set processor scheduling to background. Sorry to have forgotten to post that.

Just called home and confirmed that the audio from the MJ is crystal clear (could hear the wife fine). But the audio into the phone using the MJ is very choppy (she couldn't hear me).

Its just odd to me that it works going out, but not going in.
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