Can't connect to area code 718 proxy

grooverince · Post by **grooverince** » Mon Sep 08, 2008 1:17 pm

This started on Saturday my MagicJack can't connect to get service.
I checked my firewall and router setting I even had it checked on another internet connection and still nothing all I get is Error 3
Does anyone know what's happening?

my MJ number starts with (718) 758

hsweiss · Post by **hsweiss** » Mon Sep 08, 2008 1:47 pm

I had this happen when I changed to a different proxy server and could not longer authenticate. If you have not changed any firewall settings (e.g., port 5060 is open for SIP), then you need to chat with the tech support folks. They fixed my problem by "refreshing my account" (as the guy said). Also try www.testmyvoip.com to make sure that your SIP ports are really open.

grooverince · Post by **grooverince** » Mon Sep 08, 2008 3:46 pm

the problem has been fixed. It took talking to Tech-support and having them "refresh" my account.