Exchange

earache · Post by **earache** » Wed Nov 14, 2007 11:11 pm

Has anybody had to send a MJ back for exchange? And how long did it take
to receive the replacement? I sent mine back over a week and a half ago
first class mail and have yet to receive a new one. Sent an email to support
and submitted the question on their web site via my account. Waiting for
a reply.

cosmicsurfer · Post by **cosmicsurfer** » Thu Nov 15, 2007 12:18 am

When I had problems with my first MagicJack I contacted tech support and they sent me a replacement right away. When I received it I sent the first one back.

ke7doy · Post by **ke7doy** » Thu Nov 15, 2007 12:30 am

It took me about a month to receive my replacement, because they had the wrong address on record for me! I never bothered to send the old one back, and they never asked for me to send it. If anyone would like to have it for experimentation, just ask and I'll send it to you.

goonierag · Post by **goonierag** » Fri Nov 16, 2007 12:08 pm

Don't have a magicjack yet. Waiting till get enough in my paypal but wouldn't mind buying that expermental one cheap to check it out. Thanks

earache · Post by **earache** » Sat Nov 17, 2007 11:38 pm

Emailed support on 11/14/2007 asking if they received the MJ I sent them
for exchange. Not a peep, nada...nothing. I suppose I'm at the mercy of
whenever they feel like sending me another one.

Ummmm...yeah....ahhhh, Dan? When you're finished with those TPS reports
could you maybe, ahhhh, start paying attention to your customers? Hummm?

earache · Post by **earache** » Sun Nov 18, 2007 12:01 am

Frank Zappa wrote:I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!

LOL

Gregg · Post by **Gregg** » Sun Nov 18, 2007 9:42 am

earache wrote:
Frank Zappa wrote:I think the "Bob's" should take a look at how much time Dan is spending on those TPS reports!
LOL

My favorite movie of all time!

earache · Post by **earache** » Fri Dec 14, 2007 10:44 pm

A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess

drjekyl · Post by **drjekyl** » Fri Dec 14, 2007 10:48 pm

earache wrote:A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess

What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks

snowigloo · Post by **snowigloo** » Fri Dec 14, 2007 10:49 pm

when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup

earache · Post by **earache** » Sun Dec 16, 2007 4:33 pm

drjekyl wrote:
earache wrote:A quick update...

I finally recieved my replacement magicjack after waiting over a month and after a third threatening email to support.

Ummm...err...thanks, I guess
What email address did you use? I sent them one 2 weks ago and am still waiting for the replacement myself.

Thanks

I used both the trouble ticket form in the user account (which it looks like it doesn't exist anymore)
as well as support (AT) magicjack.com

earache · Post by **earache** » Sun Dec 16, 2007 4:38 pm

snowigloo wrote:when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup

I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.

sligg · Post by **sligg** » Sun Dec 16, 2007 9:27 pm

earache wrote:
snowigloo wrote:when they send a replacement do they some how turn your old one off? How does that work? or can you keep it as a backup
I have no idea what they do with it. All I know is I can't use the number I originally registered. But that's no big
deal because the number couldn't receive incoming calls in the first place and that's why it was sent back. I've read
in the forums that some other folks didn't need to send the bum jack back for a replacement. However, they did
request I send mine back, and they sent a brand new one in its place.

I'm also waiting for a replacement now 7 days. I did get an email confirming they will ship priority mail and they included a case number saying I should get it this coming week.

drjekyl · Post by **drjekyl** » Sun Dec 16, 2007 10:12 pm

Does anyone have an email address for these fine folks?

snowigloo · Post by **snowigloo** » Sun Dec 16, 2007 10:20 pm

drjekyl wrote:Does anyone have an email address for these fine folks?

[email protected]

drjekyl · Post by **drjekyl** » Sun Dec 16, 2007 10:24 pm

snowigloo wrote:
drjekyl wrote:Does anyone have an email address for these fine folks?
[email protected]

Thanks, but that is for Amange, one guy...I am looking more for their exchange or RMA Dept.

katan_bartak · Post by **katan_bartak** » Mon Dec 17, 2007 10:26 am

afaik there is not a dept. handling these issues so he would be your best bet. or the tech chat may be able to provide you with more information.

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