Friday at 8:37PM EST. Is MJ up?

Having issues with your magicJack? Post here, and we'll try to help you out!

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MagicJacked
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Friday at 8:37PM EST. Is MJ up?

Post by MagicJacked »

I am in a hotel and my MJ is not connecting.
Just wondering if the hotel sucks or not.

Thanks.
sleepintill2
magicJack Apprentice
Posts: 18
Joined: Wed Dec 19, 2007 7:41 pm

Post by sleepintill2 »

Mine is not working either. When I double click I get this message:
We are currently performing system maintanace. New Registrations will be unavailable until 9:00 PM EST. We are sorry for any inconvenience.
My MJ is already registered. See what happens at 9PM
Al
MagicJack User
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Post by Al »

Outbound working here...
Al
MagicJacked
MagicJack Expert
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Post by MagicJacked »

OMG if MJ says 9PM, then it will really be after Christmas!
Al
MagicJack User
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Post by Al »

MagicJacked wrote:OMG if MJ says 9PM, then it will really be after Christmas!
Say what?
Al
shar
MagicJack Newbie
Posts: 8
Joined: Sat Dec 22, 2007 11:29 pm

Post by shar »

Mine is not working. 9:19 PM EST :(
MagicJacked
MagicJack Expert
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Post by MagicJacked »

My 911 info is now green with my home address. But no phone number or service yet.
Notice they say 9PM but don't say what day!
nakedmvistar
MagicJack Newbie
Posts: 9
Joined: Fri Jan 11, 2008 10:32 pm

Post by nakedmvistar »

Weird. I started magicjack as usual and now it wants me to REGISTER??? again? The soft phone on the screen doesn't even show my number anymore!
MagicJacked
MagicJack Expert
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Post by MagicJacked »

I just tried again. I got a login screen. I needed my login and password. But I then get an error 400.
Poo
Snot
Crap
!!
nakedmvistar
MagicJack Newbie
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Joined: Fri Jan 11, 2008 10:32 pm

Post by nakedmvistar »

Yup.

I get the same login screen. Then I get an "error 401" on soft phone.
MagicJacked
MagicJack Expert
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Post by MagicJacked »

I only get an error 400. I guess you think you are better with your 401! lol
MeDiCo_BrUjO
magicJack Apprentice
Posts: 19
Joined: Fri Jan 11, 2008 11:54 pm
Location: Tampa, FL

Post by MeDiCo_BrUjO »

I turned on my PC and when MagicJack started it told me to register again...

Then it didn't connect or show my number... I panicked!.

At least now I know I'm not alone.
snowigloo
Dan isn't smart enough to hire me
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Post by snowigloo »

mine works fine in and out. area code 517
solearth
magicJack Apprentice
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Post by solearth »

Mine is dead (error 400) as well in area code 202(':cry:')
I guess some proxy locations are working, while others are malfunctioning.
Let's see if all functions are up when I wake up.(':roll:')
MagicJacked
MagicJack Expert
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Joined: Tue Nov 13, 2007 1:23 am

Post by MagicJacked »

Still error 400
410 area code
shar
MagicJack Newbie
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Joined: Sat Dec 22, 2007 11:29 pm

Post by shar »

Still error 401 here.

Area code 206.
missileman
MagicJack Newbie
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Joined: Thu Nov 15, 2007 9:26 pm

Post by missileman »

MagicJacked wrote:Still error 400
410 area code
I'm getting same errors. Is there a way to change proxie server?
Dothan
MagicJack Newbie
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Joined: Sat Jan 12, 2008 10:18 am

Post by Dothan »

areacode 707 having the same problem. Been down since yesterday afternoon.
scook587
magicJack Apprentice
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Joined: Thu Jan 03, 2008 4:19 pm
Location: Covington, Ga.

Post by scook587 »

working in 678 area :P
Denver Dave
MagicJack Contributor
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Post by Denver Dave »

I'm able to dial a phone this morning. A little background static that I've never noticed before.

303 - Colorado area code
Stewart
Dan Should Pay Me
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Post by Stewart »

It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords. Unfortunately, the provisioning server was not supplying the new data. That has been fixed; if you restart your MJ the 401 errors should be gone. Sorry, I know nothing about the 400 errors; you might try logging into http://my.magicjack.com/ and making sure your account is still present and valid.
Denver Dave
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Post by Denver Dave »

That is good to have more than 4 digit passwords. Let's see - how do we change passwords? I think when we called our number there was an option.

When I first started, I put in lots of digits and only 4 were selected for the password. I did not know which digits were used - tech support got me going.
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laserjobs
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Post by laserjobs »

Denver Dave wrote:That is good to have more than 4 digit passwords. Let's see - how do we change passwords? I think when we called our number there was an option.

When I first started, I put in lots of digits and only 4 were selected for the password. I did not know which digits were used - tech support got me going.
Stewart is talking about the SIP password not the Voicemail password
MeDiCo_BrUjO
magicJack Apprentice
Posts: 19
Joined: Fri Jan 11, 2008 11:54 pm
Location: Tampa, FL

Post by MeDiCo_BrUjO »

Mine is finally working!

What could have happened?... you know, it wouldn't hurt if they had a "bulletin board" with regular updates on outages and stuff like that... I freaked out yesterday, I thought my device was damaged!.
Denver Dave
MagicJack Contributor
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Joined: Mon Jan 07, 2008 11:39 pm

Post by Denver Dave »

Thanks for clearing up the password. This forum is great - MJ owes a lot to this forum.
kumar
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Post by kumar »

We need a new subject or what ever its called named "Sick Magicjack?" or something
Peace
Kumar
Will not be on forum until after June 15th.
shar
MagicJack Newbie
Posts: 8
Joined: Sat Dec 22, 2007 11:29 pm

Post by shar »

:) Thanks, Stewart!
Area code 206 okay now.

Logged into: http://my.magicjack.com/
Error 401 disappeared.
Appeared Error 3. I logged again into http://my.magicjack.com/ and my magicJack is working.
Dothan
MagicJack Newbie
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Joined: Sat Jan 12, 2008 10:18 am

Post by Dothan »

707 area code is back up. Thanks to everyone this site is great.
MagicJacked
MagicJack Expert
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Joined: Tue Nov 13, 2007 1:23 am

Post by MagicJacked »

Mine is now working in 410 area.

Really sad you need a third party forum to get help or info.
MJ really needs a status page.
And why not put useful info the the left third on the MJ app?
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SpamBox
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Location: Rocky Mountains Front Range

Post by SpamBox »

[quote="Stewart"]It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords.[quote]
So does this mean that they can change our passwords whenever they want?
That kinda sucks. I mean seems that every time they do a change like this, a lot of people lose service. Imagine how people have MJ who aren't on this forum. Sucks that they have no way of knowing what the heck is going on!
drjekyl
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Post by drjekyl »

Just in case you were wondering, the change to more characters/digits in the password was not the only thing that was changed.

They are playing around with different proxy servers again as well. Seems they closed off a few of the local ones, at least temporarily.

So, those of you who may be having an issue with your, ahem, alternate devices, should try the newark one and or the nashville one if your access has stopped working.
Al
MagicJack User
Posts: 32
Joined: Wed Nov 14, 2007 8:43 pm

Post by Al »

SpamBox wrote:
Stewart wrote:It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords.
So does this mean that they can change our passwords whenever they want?
That kinda sucks. I mean seems that every time they do a change like this, a lot of people lose service. Imagine how people have MJ who aren't on this forum. Sucks that they have no way of knowing what the heck is going on!
MJ changed 'your' password?

What password, the SIP password? Is that 'your' password?

My passwords, the ones I created, have not changed...

Could it be that the 'la ot of people lose service' you refer to, are using modifications that are not 'sanctioned' by MJ?
Al
drjekyl
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Post by drjekyl »

I don't think that is what he meant.

I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.

Simply put, a complete lack of communication.
Al
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Joined: Wed Nov 14, 2007 8:43 pm

Post by Al »

drjekyl wrote:I don't think that is what he meant.

I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.

Simply put, a complete lack of communication.
I will respectfully disagree... he quoted the SIP password... I will allow my questions to remain...

As for a network status page... have asked for that since last summer... guess they either have technical issues with putting one
up or it is not something they consider important.... IT IS IMPORTANT AND SHOULD BE IMPLEMENTED POST HASTE !

As for "other notification"... I did receive an Email 2 hours ago to the effect that the MJ should be restarted.... so if this was a legit Email (and I have no reason at this time to believe it wasn't) I guess they are starting to notify via email... (ANYONE ELSE GET THAT EMAIL?)
Al
Dieterman
MagicJack Newbie
Posts: 5
Joined: Mon Jan 14, 2008 11:05 am

Update notification

Post by Dieterman »

I received the update notification via email as well at 10:32am. I did the update and everything is working beautifully.
Al wrote:
drjekyl wrote:I don't think that is what he meant.

I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.

Simply put, a complete lack of communication.
I will respectfully disagree... he quoted the SIP password... I will allow my questions to remain...

As for a network status page... have asked for that since last summer... guess they either have technical issues with putting one
up or it is not something they consider important.... IT IS IMPORTANT AND SHOULD BE IMPLEMENTED POST HASTE !

As for "other notification"... I did receive an Email 2 hours ago to the effect that the MJ should be restarted.... so if this was a legit Email (and I have no reason at this time to believe it wasn't) I guess they are starting to notify via email... (ANYONE ELSE GET THAT EMAIL?)
drjekyl
MagicJack Contributor
Posts: 69
Joined: Wed Dec 12, 2007 6:31 pm

Post by drjekyl »

Interesting.

What did the email say?

What update?

I have not as of yet received any message from them.
Al
MagicJack User
Posts: 32
Joined: Wed Nov 14, 2007 8:43 pm

Post by Al »

drjekyl wrote:Interesting.

What did the email say?

What update?

I have not as of yet received any message from them.
Just a snippet follows:

FOLLOW THE DIRECTIONS, with Pictures, BELOW !!!!

"In order for magicJack to provide you the best service possible, you must restart your softphone (LCD Keypad) now. If you do not, your MagicJack will shut down until you restart it or plug it back in again. There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network.

Please upgrade immediately."
Al
MagicHack
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Contact:

Post by MagicHack »

drjekyl wrote:Interesting.

What did the email say?

What update?

I have not as of yet received any message from them.
Dear magicJack User;

FOLLOW THE DIRECTIONS, with Pictures, BELOW !!!!

In order for magicJack to provide you the best service possible, you must restart your softphone (LCD Keypad) now. If you do not, your MagicJack will shut down until you restart it or plug it back in again. There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network.

Please upgrade immediately.

Yours truly,
magicJack



Please click the Image button on your softphone (LCD Keypad).

Image
Select Advanced users (See Screenshot below)
Image

Select Restart (See Screenshot below)
Image
drjekyl
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Post by drjekyl »

What does the update actually do?
Dieterman
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Post by Dieterman »

drjekyl wrote:What does the update actually do?
Whatever it does, is not apparent. This is what they said about the update:
"There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network."
I haven't really noticed any changes, but usually, when I have really bogged down the computer, I have to do a re-boot in order for MagicJack to function without a hiccup. I haven't had to do that today. Everything is working just great.
MagicJacked
MagicJack Expert
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Joined: Tue Nov 13, 2007 1:23 am

Post by MagicJacked »

drjekyl wrote:Simply put, a complete lack of communication.
lol An ironic comment about a phone co.
timmage
MagicJack Newbie
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Joined: Sat Dec 08, 2007 3:31 pm

Post by timmage »

Getting the Beep Beep Beep then dead unless I call a toll free 800 etc number...
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SpamBox
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Post by SpamBox »

timmage wrote:Getting the Beep Beep Beep then dead unless I call a toll free 800 etc number...
There seems to be problems with outgoing calls.
I've been using Grand Central's web calls to make my "outgoing" calls.
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