Friday at 8:37PM EST. Is MJ up?
Moderators: Bill Smith, Pilot
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- MagicJack Expert
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Friday at 8:37PM EST. Is MJ up?
I am in a hotel and my MJ is not connecting.
Just wondering if the hotel sucks or not.
Thanks.
Just wondering if the hotel sucks or not.
Thanks.
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- magicJack Apprentice
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- MagicJack Expert
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- MagicJack Expert
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- magicJack Apprentice
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It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords. Unfortunately, the provisioning server was not supplying the new data. That has been fixed; if you restart your MJ the 401 errors should be gone. Sorry, I know nothing about the 400 errors; you might try logging into http://my.magicjack.com/ and making sure your account is still present and valid.
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- MagicJack Contributor
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That is good to have more than 4 digit passwords. Let's see - how do we change passwords? I think when we called our number there was an option.
When I first started, I put in lots of digits and only 4 were selected for the password. I did not know which digits were used - tech support got me going.
When I first started, I put in lots of digits and only 4 were selected for the password. I did not know which digits were used - tech support got me going.
Stewart is talking about the SIP password not the Voicemail passwordDenver Dave wrote:That is good to have more than 4 digit passwords. Let's see - how do we change passwords? I think when we called our number there was an option.
When I first started, I put in lots of digits and only 4 were selected for the password. I did not know which digits were used - tech support got me going.
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- magicJack Apprentice
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Thanks, Stewart!
Area code 206 okay now.
Logged into: http://my.magicjack.com/
Error 401 disappeared.
Appeared Error 3. I logged again into http://my.magicjack.com/ and my magicJack is working.
Area code 206 okay now.
Logged into: http://my.magicjack.com/
Error 401 disappeared.
Appeared Error 3. I logged again into http://my.magicjack.com/ and my magicJack is working.
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- MagicJack Expert
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- SpamBox
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[quote="Stewart"]It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords.[quote]
So does this mean that they can change our passwords whenever they want?
That kinda sucks. I mean seems that every time they do a change like this, a lot of people lose service. Imagine how people have MJ who aren't on this forum. Sucks that they have no way of knowing what the heck is going on!
So does this mean that they can change our passwords whenever they want?
That kinda sucks. I mean seems that every time they do a change like this, a lot of people lose service. Imagine how people have MJ who aren't on this forum. Sucks that they have no way of knowing what the heck is going on!
Just in case you were wondering, the change to more characters/digits in the password was not the only thing that was changed.
They are playing around with different proxy servers again as well. Seems they closed off a few of the local ones, at least temporarily.
So, those of you who may be having an issue with your, ahem, alternate devices, should try the newark one and or the nashville one if your access has stopped working.
They are playing around with different proxy servers again as well. Seems they closed off a few of the local ones, at least temporarily.
So, those of you who may be having an issue with your, ahem, alternate devices, should try the newark one and or the nashville one if your access has stopped working.
SpamBox wrote:Stewart wrote:It appears that the SIP passwords were changed (to 20 characters) for all accounts that still had the old 4-digit passwords.MJ changed 'your' password?So does this mean that they can change our passwords whenever they want?
That kinda sucks. I mean seems that every time they do a change like this, a lot of people lose service. Imagine how people have MJ who aren't on this forum. Sucks that they have no way of knowing what the heck is going on!
What password, the SIP password? Is that 'your' password?
My passwords, the ones I created, have not changed...
Could it be that the 'la ot of people lose service' you refer to, are using modifications that are not 'sanctioned' by MJ?
Al
I don't think that is what he meant.
I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.
Simply put, a complete lack of communication.
I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.
Simply put, a complete lack of communication.
I will respectfully disagree... he quoted the SIP password... I will allow my questions to remain...drjekyl wrote:I don't think that is what he meant.
I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.
Simply put, a complete lack of communication.
As for a network status page... have asked for that since last summer... guess they either have technical issues with putting one
up or it is not something they consider important.... IT IS IMPORTANT AND SHOULD BE IMPLEMENTED POST HASTE !
As for "other notification"... I did receive an Email 2 hours ago to the effect that the MJ should be restarted.... so if this was a legit Email (and I have no reason at this time to believe it wasn't) I guess they are starting to notify via email... (ANYONE ELSE GET THAT EMAIL?)
Al
Update notification
I received the update notification via email as well at 10:32am. I did the update and everything is working beautifully.
Al wrote:I will respectfully disagree... he quoted the SIP password... I will allow my questions to remain...drjekyl wrote:I don't think that is what he meant.
I think he meant that it rather sucks that everytime they go monkeying with the system, the service goes down, and the fact that have no network status page or any other notification about when they plan to do these changes or when they are in progress leaves people completely uninformed as to why their not very magic sometimes jack has stopped working.
Simply put, a complete lack of communication.
As for a network status page... have asked for that since last summer... guess they either have technical issues with putting one
up or it is not something they consider important.... IT IS IMPORTANT AND SHOULD BE IMPLEMENTED POST HASTE !
As for "other notification"... I did receive an Email 2 hours ago to the effect that the MJ should be restarted.... so if this was a legit Email (and I have no reason at this time to believe it wasn't) I guess they are starting to notify via email... (ANYONE ELSE GET THAT EMAIL?)
Just a snippet follows:drjekyl wrote:Interesting.
What did the email say?
What update?
I have not as of yet received any message from them.
FOLLOW THE DIRECTIONS, with Pictures, BELOW !!!!
"In order for magicJack to provide you the best service possible, you must restart your softphone (LCD Keypad) now. If you do not, your MagicJack will shut down until you restart it or plug it back in again. There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network.
Please upgrade immediately."
Al
Dear magicJack User;drjekyl wrote:Interesting.
What did the email say?
What update?
I have not as of yet received any message from them.
FOLLOW THE DIRECTIONS, with Pictures, BELOW !!!!
In order for magicJack to provide you the best service possible, you must restart your softphone (LCD Keypad) now. If you do not, your MagicJack will shut down until you restart it or plug it back in again. There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network.
Please upgrade immediately.
Yours truly,
magicJack
Please click the button on your softphone (LCD Keypad).
Select Advanced users (See Screenshot below)
Select Restart (See Screenshot below)
Whatever it does, is not apparent. This is what they said about the update:drjekyl wrote:What does the update actually do?
"There are many enhancements in this new software, to make your magicJack work better. There are also security items built in for the magicJack Network."
I haven't really noticed any changes, but usually, when I have really bogged down the computer, I have to do a re-boot in order for MagicJack to function without a hiccup. I haven't had to do that today. Everything is working just great.
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