I've read several posts here about incoming calls dropping after several seconds (ranging from 36 to 42). My husband and I were having the same problem, but he was able to contact a MJ supervisor via chat today, and it appears to be fixed now!
What he did was change the drive letters on the device. I believe they were originally H: and J:. We mapped them to X: and Y:.
Here is a quick tutorial on how to do that (from this site). YMMV depending on your OS:
Hope this helps someone!Right Click on My Computer
Select Manage
Select Disk Management
For a Fixed Disk:
Select it
Right click
Select Change Drive Letter and Path
Click on the Edit button
Enter in the letter you want to use
For a Removable Disk which sound like what you want:
In the lower, right hand panel, right click on the Disk or CD ROM #
Select Change Drive Letter and Path
Click on the Edit button
Enter in the letter you want to use