Please wait for a site operator to respond.
You are now chatting with 'Glenn'
Glenn: Hello, how may I help you?
Rob: Hi I was wondering if you could answer a few questions before i place an order?
Glenn: ok
Glenn: Promo Code
Glenn: http://www.magicjack.com/s.nl/sc.2/.f Here is a promo code to save $2.00 if you order now: mj482g
Glenn: here is a little discount code for you mj482g
Rob: well is there service in the buffalo NY area?
Glenn: IT WORKS ANYWHERE IN THE WORLD. WE MAY NOT HAVE YOUR AREA CODE YET , SO WE GIVE YOU ONE CLOSEST TO YOU. ALL YOUR CALLS ARE FREE INCOMING AND OUTGOING REGARDLESS. WHEN WE GET YOUR ARE CODE, YOU CAN CHANGE FOR FREE.
Rob: yeah tank you very much.
Glenn: r u ordering now
Rob: ok on the a majicjack forum everyone is having problems is that because of an update or something?
Rob: everyone says they cant call out
Rob: they get incoming but no outgoing
Glenn: i haven't heard that
Glenn: i know i don't have any problem
Rob: im wondering if i order will i have difficulties in my area
Glenn: you have a 30 day free trial if you aren't happy send it back
Glenn: Promo Code
Glenn: http://www.magicjack.com/s.nl/sc.2/.f Here is a promo code to save $2.00 if you order now: mj482g
Rob: http://www.phoneservicesupport.com/post2619.html#2619
Rob: check this out please
Rob: im not bashing i just want to know if this problem is known and being resolved
Rob: because if it is i will order now
Glenn: it was down a week or two ago for 2 days
Glenn: that was the 1st time i knowof
Glenn: but only in a small area
Glenn: not worldwide
Rob: i understand just that there is no forum on homepage and there isnt much to work with on the website as well
Rob: Thank you for your help
Glenn: you are welcome
Rob: but u havnt said anythig about why a few hundred people had probles last night and today
Rob: I was really hoping you could shed some light on that for me thanks
Glenn: they sent out an e-mail for upgrading the units
Glenn: possibly that has some to do with it
Glenn: you can speak to a live tech chat if you'd like
Glenn: this is new sales and i am not a tech
Glenn: Click the link below for magicFix:
Glenn: http://www.magicjack.com/site/magicfix.html
Glenn: this is new sales chat only. i cannot help with technical issues . please go to the link i have given you , and follow the page. scroll down and solve your problem there . if you haven,t, then log in for a live tech chat after all the questions are read. they will pick you up . be patient as they are assisting other customers. thank you.
Glenn: is where you'd go
Rob: ok cool thanks again
Glenn: ok
Rob: that link you gave me is not working
Glenn: what do you see
Rob: nothing just the circle in explorer spinning
Rob: on the page tab
Rob: now it says internet explorer cannot display the webpage
Rob: Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address.
Rob: What you can try: Diagnose Connection Problems More information
Rob: so does the link work for you?
Glenn: unable your firewall
Rob: i did
Glenn: try a different browser
Glenn: aol
Glenn: firefox
Glenn: or internet explorer
Rob: im using explorer
Glenn: different browser
Rob: ok trying in opera right now
Rob: no luck the site is down or something i mean i am talking to you right now so it is not my browser
Glenn: you need a tech
Glenn: go there
Rob: im trying to
Glenn: try magicjack.com
Glenn: go to tell a friend or customer care link and get to the and all other questions line for a tech
Glenn: log in there and wait
Rob: yes i went ther and the only link i got was to you
Rob: ok well ill try latter
Glenn: if you stay there they pick you up
Glenn: i have no way of transfering you
Rob: ok then trying again, bfn
My chat with majic jack sales person
Moderators: Pilot, Bill Smith
-
- MagicJack Expert
- Posts: 76
- Joined: Tue Nov 27, 2007 6:17 pm
they dont know what. they just strut. WTF.
man i wonder when did it become the norm for businesses to adopt a policy that puts sales people and techs in the front of customer solutions that dont know a god damn thing about the product or its services for a new start up company. it kinda reminds me of the dial up days with freeweb.