My chat with majic jack sales person

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ethos
MagicJack Newbie
Posts: 7
Joined: Tue Jan 15, 2008 1:53 am

My chat with majic jack sales person

Post by ethos »

Please wait for a site operator to respond.

You are now chatting with 'Glenn'

Glenn: Hello, how may I help you?

Rob: Hi I was wondering if you could answer a few questions before i place an order?

Glenn: ok

Glenn: Promo Code

Glenn: http://www.magicjack.com/s.nl/sc.2/.f Here is a promo code to save $2.00 if you order now: mj482g

Glenn: here is a little discount code for you mj482g

Rob: well is there service in the buffalo NY area?

Glenn: IT WORKS ANYWHERE IN THE WORLD. WE MAY NOT HAVE YOUR AREA CODE YET , SO WE GIVE YOU ONE CLOSEST TO YOU. ALL YOUR CALLS ARE FREE INCOMING AND OUTGOING REGARDLESS. WHEN WE GET YOUR ARE CODE, YOU CAN CHANGE FOR FREE.

Rob: yeah tank you very much.

Glenn: r u ordering now

Rob: ok on the a majicjack forum everyone is having problems is that because of an update or something?

Rob: everyone says they cant call out

Rob: they get incoming but no outgoing

Glenn: i haven't heard that

Glenn: i know i don't have any problem

Rob: im wondering if i order will i have difficulties in my area

Glenn: you have a 30 day free trial if you aren't happy send it back

Glenn: Promo Code

Glenn: http://www.magicjack.com/s.nl/sc.2/.f Here is a promo code to save $2.00 if you order now: mj482g

Rob: http://www.phoneservicesupport.com/post2619.html#2619

Rob: check this out please

Rob: im not bashing i just want to know if this problem is known and being resolved

Rob: because if it is i will order now

Glenn: it was down a week or two ago for 2 days

Glenn: that was the 1st time i knowof

Glenn: but only in a small area

Glenn: not worldwide

Rob: i understand just that there is no forum on homepage and there isnt much to work with on the website as well

Rob: Thank you for your help

Glenn: you are welcome

Rob: but u havnt said anythig about why a few hundred people had probles last night and today

Rob: I was really hoping you could shed some light on that for me thanks

Glenn: they sent out an e-mail for upgrading the units

Glenn: possibly that has some to do with it

Glenn: you can speak to a live tech chat if you'd like

Glenn: this is new sales and i am not a tech

Glenn: Click the link below for magicFix:

Glenn: http://www.magicjack.com/site/magicfix.html

Glenn: this is new sales chat only. i cannot help with technical issues . please go to the link i have given you , and follow the page. scroll down and solve your problem there . if you haven,t, then log in for a live tech chat after all the questions are read. they will pick you up . be patient as they are assisting other customers. thank you.

Glenn: is where you'd go

Rob: ok cool thanks again

Glenn: ok

Rob: that link you gave me is not working

Glenn: what do you see

Rob: nothing just the circle in explorer spinning

Rob: on the page tab

Rob: now it says internet explorer cannot display the webpage

Rob: Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address.

Rob: What you can try: Diagnose Connection Problems More information

Rob: so does the link work for you?

Glenn: unable your firewall

Rob: i did

Glenn: try a different browser

Glenn: aol

Glenn: firefox

Glenn: or internet explorer

Rob: im using explorer

Glenn: different browser

Rob: ok trying in opera right now

Rob: no luck the site is down or something i mean i am talking to you right now so it is not my browser

Glenn: you need a tech

Glenn: go there

Rob: im trying to

Glenn: try magicjack.com

Glenn: go to tell a friend or customer care link and get to the and all other questions line for a tech

Glenn: log in there and wait

Rob: yes i went ther and the only link i got was to you

Rob: ok well ill try latter

Glenn: if you stay there they pick you up

Glenn: i have no way of transfering you

Rob: ok then trying again, bfn
kingfisher1111
MagicJack Expert
Posts: 76
Joined: Tue Nov 27, 2007 6:17 pm

Post by kingfisher1111 »

2 days ago.. and they say small area...
Hahahhaha
It is worldwide down last night..
Thanks
ethos
MagicJack Newbie
Posts: 7
Joined: Tue Jan 15, 2008 1:53 am

they dont know what. they just strut. WTF.

Post by ethos »

man i wonder when did it become the norm for businesses to adopt a policy that puts sales people and techs in the front of customer solutions that dont know a god damn thing about the product or its services for a new start up company. it kinda reminds me of the dial up days with freeweb.
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