Random Beeps!

gnimsh · Post by **gnimsh** » Thu Jan 17, 2008 7:22 pm

So, I've been using the softphone since my jack started working again, but every so often I hear random beep noise, as if the person on the other phone is pushing a key. This has happened with different callers, and I've asked both of them if they pushed a key and both of them said they did not. They can also not hear this beeping sound, and I have not pushed any keys myself, so I can only assume that this is some kind of bug in the software.

Has anyone else experienced this beeping noise?

My fix for now is just to use another softphone...

HolmanGT · Post by **HolmanGT** » Thu Jan 17, 2008 7:43 pm

gnimsh,

I have notice the beeps and boops from time to time and it doesn't alway sound like a key press just some kind of strange tone and sometime just a strange trash noise.

What softphone are you using and is it difficult to set up. My MJ softphone doesn't work all the well and I would love to find something that does what it should. Mine more often than not comes up in headset mode and the softphone software will not let me change it back to headset. So I have to reboot a couple of time until I get lucky and it comes up in handset mode.

gnimsh · Post by **gnimsh** » Thu Jan 17, 2008 8:31 pm

I'm using the XLite softphone, and I haven't used it a whole lot since I got it running again, but I'm going to assume that the sound doesn't happen in it...

HolmanGT · Post by **HolmanGT** » Thu Jan 17, 2008 8:41 pm

Let us know - I was assuming the noise was from the MJ network but I have been wrong before.

gnimsh · Post by **gnimsh** » Mon Jan 21, 2008 2:50 pm

OK so, I was using X-lite for a few days and then switched back over to the MJ softphone...I never heard that beeping sound from X-lite, but I contintue to hear it from the MJ softphone. What gives?

HolmanGT · Post by **HolmanGT** » Mon Jan 21, 2008 3:26 pm

gnimsh,

OK now that you know the source, are you going back to X-Lite?

gnimsh · Post by **gnimsh** » Mon Jan 21, 2008 3:28 pm

Yes for now I have, but I've had complaints from friends and family back home that there's more static in xlite than MJ. I did install the tigerjet line echo cancelation app today, so I'm hoping that that will make a difference at some point too.

Gerry_52 · Post by **Gerry_52** » Thu Jan 31, 2008 2:04 pm

I recently lent my MJ to a friend to try it out. He called me using the MJ and every few minutes I would hear a DTMF tone for about 500ms. I told him that he was hitting a button while he was talking to me. He told me that he was on a desk phone and that his fingers were no where near the keypad. I continued to hear a tone every few minutes for the duration of the call.

dukeomaha · Post by **dukeomaha** » Thu Jan 31, 2008 2:18 pm

I requested RMA to return my magicjack and complained about the random DTMF beeps. Within an hour, I got an email from customer service telling me to turn down the mic volume on the softphone. (click Menu, then volume/headset control)

I turned the mic volume all the way down to minimum on both the phone and headset/other tabs, then raise the mic volume in the phone tab a tad bit until the other side could hear me loud enough, and sure enough, the random beeps went away. (tested for about an hour).

Try it.

Edited: Just to clarify a little bit: the adjustments are made on the softphone interface, but the effects are on the normal phone.

LikeMagic · Post by **LikeMagic** » Thu Jan 31, 2008 4:44 pm

I also experienced random DTMF tone during calls. However, I was using the real phone, not MJ softphone. I think MJ is still buggy.

HolmanGT · Post by **HolmanGT** » Thu Jan 31, 2008 5:16 pm

LikeMagic wrote:I also experienced random DTMF tone during calls. However, I was using the real phone, not MJ softphone. I think MJ is still buggy.

I am still laughing "LikeMagic" you are a Master at bringing things down to simple terms, thank you I haven't had a good tears in my eyes laugh in some time.

LikeMagic · Post by **LikeMagic** » Thu Jan 31, 2008 6:24 pm

I'm glad that someone likes my "simple" assessment

If MagicJack is too perfect, we wouldn't be here, would we?

HolmanGT · Post by **HolmanGT** » Thu Jan 31, 2008 6:32 pm

LikeMagic wrote:I'm glad that someone likes my "simple" assessment

If MagicJack is too perfect, we wouldn't be here, would we?

Not that I think we will ever have to worry about your assessment #2 but yup, we would be hard put to have anything to Bitch about. Things would sure get dull around this site.

And Thanks again for getting my day started on a pleasurable note.

curiousgeorge · Post by **curiousgeorge** » Thu Jan 31, 2008 10:12 pm

the noises or beeps you here are from people coming in and out of the matrix. Neo?

hihofink · Post by **hihofink** » Fri Feb 01, 2008 10:54 am

LikeMagic wrote:I also experienced random DTMF tone during calls. However, I was using the real phone, not MJ softphone. I think MJ is still buggy.

I too have this problem, is there a way to fix?

LikeMagic · Post by **LikeMagic** » Fri Feb 01, 2008 12:11 pm

Follow the discussion on this thread. If you're using PC headset for calls, try lowering the microphone volume from the softphone. Some say it fixes the issue. If you're using real phone then no fix yet from MJ. Perhaps soon. "Soon" seems to be a typical response I get when chatting with MJ support

brad h · Post by **brad h** » Wed Feb 24, 2010 7:39 pm

I too am using a real phone plugged into MJ and when on calls I hear random DTMF tones as if the caller was touching the keypad (they are NOT). This happens with all conversations whether called or calling. The other party CANNOT hear the tones.

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