delivery time
Moderators: Pilot, Bill Smith
Delivery Time
MJScott, thanks for information that it shipped from W. Palm Beach, FL as I suspected. It appears you paid a large shipping/handling price relative to product price. Call me frugal, but I couldn't do that. What bafles me is that my order was place on March 7 and as of March 14 it still wasn't received. Furthermore, it's not a mail problem as package is only traveling from W. Palm Beach to Jupiter, FL which is about 5 miles. Standard MJ shipping/handling costs $6.95 but postage stamp on my package shipped to MA was under $1.50. Dan should hire me to do his shipping/handling as I do it for free with these profit margins !
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magicjackross
- magicJack Apprentice
- Posts: 13
- Joined: Tue Feb 12, 2008 11:58 am
Delivery Nightmare
MJ-Ross, After waiting 5 weeks, I'd give up. Why haven't you simply placed another order? When the new order comes in, cancel the old order. Any credit card company will stand behind you and refuse to pay MJ for a missing order. I've now waited 10 calendar days. If it doesn't arrive today, I'll just place an additional order. If two units arrive, l simply bring latter one back to post office refusing shipment. PO will ship it back free provided package isn't opened.
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magicjackross
- magicJack Apprentice
- Posts: 13
- Joined: Tue Feb 12, 2008 11:58 am
I ordered on Mar 7, but didn't receive ship confirmation until Mar 13th. When it wasn't received by noon on Mar. 18, I ordered another. Coincidentially, it arrived that afternoon. So I cancelled the replacement order. It only traveled about 5 miles in the US postal system. A month ago my first unit was ordered and took only 2-3 days to travel 1000 miles via US mail. Go figure !
I ordered mine Feb 26. I never received the item although I chatted with Magic Jack customer support for 5 different days. My credit card was already charged $46.90. I'm so upset because I did not even start trying the product but they already charged me for an item that I never saw. I called my credit card bank tonight and I filed a dispute.
My Chat concerning Shipping Problems
I get the impression that English is not these folks 1st Language, so communication is difficult if not downright painful. What really got me is that he seemed to want to place the blame on the customers for not putting in their correct email & shipping address(not likely)..... anyway I tried to address some of the concerns that I have read in this thread to avoid problems when/if I decide to order.
chas: Do you have them in stock. I have heard rumors of backorders, shipping problems, customers not recieving them for over a month and some people not receiving them at all....... do I need to be concerned?
chas: How long could I expect the shipping take?
chas: AND If I don’t receive it in that time......... how hard is it to get a refund?
chas: I have heard that it can be difficult to go through the process of getting credit....... mostly just the communication part since this chat is the only real form of support.
Matt: The humors of the customers has broad reasons why all of them are happening. Some did not gave the correct address, the email address.
Matt: Some of them did the mistakes on our website that they use to order. False informations are the reasons why all of the consequences are happening.
chas: It seemed to me that the complaints I read were legit problems even though most folks did not have problems, there were many that were very frustrated with the process
Matt: Please try to double check every information that you register when ordering , so that you will avoid the consequences.
chas: I would not make a mistake with my email or shipping address and I do not feel this many folks made mistakes with theirs
chas: Some of them ordered several times........ had the same problems
Matt: It is not hard to get a refund. Following the steps properly is the only way to avoid the delay of the refund.
Matt: Please double check always whenever you are ordering on line.
chas: Get your supervisors to check the Unofficial Magic Jack forums to see some of the problems that folks have had...... it would be good if someone would address there concerns in that forum
Matt: Yes, well, let us face the fact that there are still negative issues or comments with every company and establishments. I will try to do your request.
chas: how long should I wait after ordering to contact you if I do not receive it?
chas: one week, two weeks......... a month?
Matt: Please be informed that shipping dates depends from the informations that are correct and if the order was shipped early.
chas: That is not a very definitive answer
chas: I promise my information will be correct...... how long?
Matt: Please contact us for more assistance if you feel that the order was late. We are willing to answer your questions with no doubt.
chas: give me an idea when I should feel like the order is late........... please
Matt: Please be informed that it will also depends on the type of shipping that you choose when you order it.
chas: you arent going to answer it seems
chas: there is only two ways of shipping
chas: normal and express.......... how long does it take for each to get from Fla to GA
Matt: Please be informed that we are not able to give an exact timeframe for that matter. Shipping procedures have many consequences to take.
chas: just a quess........ a week, two weeks........... a month
Matt: It will be shipped normally within 4 to 10 days.
chas: the website said that if it were ordered that morning that it should be shipped that day..... that doesnt sound like 4 to 10 days.
chas: I know if you put a package in the mail tommorrow, I will get it in less than a week, if not a couple of days.......... it doesnt matter if it is express of not
chas: So if I dont get it within 2 weeks I should consider it lost.......... right?
Matt: It's not a month unless there were errors on the informations or errors on the side of the shipping procedures. We apologize for every inconvenience that was truly happened.
chas: okay......... thanks Matt......... have a good evening
chas: Do you have them in stock. I have heard rumors of backorders, shipping problems, customers not recieving them for over a month and some people not receiving them at all....... do I need to be concerned?
chas: How long could I expect the shipping take?
chas: AND If I don’t receive it in that time......... how hard is it to get a refund?
chas: I have heard that it can be difficult to go through the process of getting credit....... mostly just the communication part since this chat is the only real form of support.
Matt: The humors of the customers has broad reasons why all of them are happening. Some did not gave the correct address, the email address.
Matt: Some of them did the mistakes on our website that they use to order. False informations are the reasons why all of the consequences are happening.
chas: It seemed to me that the complaints I read were legit problems even though most folks did not have problems, there were many that were very frustrated with the process
Matt: Please try to double check every information that you register when ordering , so that you will avoid the consequences.
chas: I would not make a mistake with my email or shipping address and I do not feel this many folks made mistakes with theirs
chas: Some of them ordered several times........ had the same problems
Matt: It is not hard to get a refund. Following the steps properly is the only way to avoid the delay of the refund.
Matt: Please double check always whenever you are ordering on line.
chas: Get your supervisors to check the Unofficial Magic Jack forums to see some of the problems that folks have had...... it would be good if someone would address there concerns in that forum
Matt: Yes, well, let us face the fact that there are still negative issues or comments with every company and establishments. I will try to do your request.
chas: how long should I wait after ordering to contact you if I do not receive it?
chas: one week, two weeks......... a month?
Matt: Please be informed that shipping dates depends from the informations that are correct and if the order was shipped early.
chas: That is not a very definitive answer
chas: I promise my information will be correct...... how long?
Matt: Please contact us for more assistance if you feel that the order was late. We are willing to answer your questions with no doubt.
chas: give me an idea when I should feel like the order is late........... please
Matt: Please be informed that it will also depends on the type of shipping that you choose when you order it.
chas: you arent going to answer it seems
chas: there is only two ways of shipping
chas: normal and express.......... how long does it take for each to get from Fla to GA
Matt: Please be informed that we are not able to give an exact timeframe for that matter. Shipping procedures have many consequences to take.
chas: just a quess........ a week, two weeks........... a month
Matt: It will be shipped normally within 4 to 10 days.
chas: the website said that if it were ordered that morning that it should be shipped that day..... that doesnt sound like 4 to 10 days.
chas: I know if you put a package in the mail tommorrow, I will get it in less than a week, if not a couple of days.......... it doesnt matter if it is express of not
chas: So if I dont get it within 2 weeks I should consider it lost.......... right?
Matt: It's not a month unless there were errors on the informations or errors on the side of the shipping procedures. We apologize for every inconvenience that was truly happened.
chas: okay......... thanks Matt......... have a good evening
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dontgetjacked
- magicJack Apprentice
- Posts: 16
- Joined: Wed Mar 26, 2008 7:15 pm
dontgetjacked.com We can fight for our consumer rights
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Re: dontgetjacked.com We can fight for our consumer rights
Thanks but no thanks. I feel as if I'll be the one getting "jacked" by going to your site.dontgetjacked wrote:I'm in the process of getting jacked, and i am standing up, go to my site, subscribe to my youtube, and together we will make a difference.