No autoload

mistermark · Post by **mistermark** » Sat Jan 19, 2008 10:25 pm

I have Vista Ultimate and no matter what I have tried MJ will not start without manually clicking the Icon. Tech support people have been great, but still no luck.

I put mj setup in my startup folder, but still doesn't work. My problem is if there is an auto update and reboot I loose MJ until I manually load it again. Any help would be greatly appreciated.

kumar · Post by **kumar** » Sun Jan 20, 2008 10:53 am

Go to magicjack's site and then click on customer support....then try magicfix....you wanna "fix" autorun.
Kumar

digitalnomad · Post by **digitalnomad** » Sun Jan 20, 2008 4:10 pm

There is a new software update to download, read about it in these posts and also try the blue light fix.

http://digital-nomads.blogspot.com/2008 ... e-for.html
http://digital-nomads.blogspot.com/2008 ... ix_19.html

I also am writing a post about solutions for a complete "MagicJack uninstall", so you can start clean. It will be posted Monday or Tuesday at the latest.

HolmanGT · Post by **HolmanGT** » Sun Jan 20, 2008 4:11 pm

kumar,

What OS are you using? I tried your suggestion and on my Vista Ultimate it didn't fix the problem. I did stick the desktop MJ icon in my startup folder and that seems to work. I don't know if it is doing everything that it should be doing that way but it does come up functioning.

The reason I say I don't know if it is doing everything that it should by putting that in the start up is if you look at the Autorun.inf on the MF device there is a whole lot of stuff being configured and when you use the MJ desktop icon it just runs "magicJackLoader".

kumar, I have tried almost everything to get mine to normally autostart and nothing worked except for what I said above.

mistermark · Post by **mistermark** » Sun Jan 20, 2008 6:09 pm

I have already tried everything listed above, including putting MJ in the startup folder. I have no problems with xp, but can not get Vista to load MJ without double clicking on the icon.

HolmanGT · Post by **HolmanGT** » Sun Jan 20, 2008 6:17 pm

mistermark,

Have you applied the Vista Update patch from MagicJack?

You can get it here:
http://www.magicjack.com/site/customercare.html

mistermark · Post by **mistermark** » Sun Jan 20, 2008 8:52 pm

I have run the Vista update several times. Remember, even tech support hasn't figuired this out for me yet.

HolmanGT · Post by **HolmanGT** » Sun Jan 20, 2008 11:06 pm

mistermark,

http://www.phoneservicesupport.com/view ... =2929#2929

Take a look here if you are willing to attempt this ... mine would not auto start either until I did this. I did it for a different reason but none the less it now lets me put the icon in the startup folder and it does auto start.

PS - If you decide you want to give it a go please backup everything on the MJ box first. If you have Acronis drive image you can also do it that way. I did both but never needed either. Just better to be safe than pissed off as hell at me.

This is not my brain storm it has been done by several others and that is how I found out about it..

digitalnomad · Post by **digitalnomad** » Sun Jan 20, 2008 11:55 pm

@HolmanGT-

Thanks, I read your instructions on the other post. Is this fix for Vista only, or for both XP and Vista?

HolmanGT · Post by **HolmanGT** » Mon Jan 21, 2008 12:18 am

digitalnomad,

Well I had not given that much consideration. But I do know this to be a fact; the latest update and the Vista Update are the same software package and their Tech Support recommends installing the Vista patch even if you are using XP.

So my "shoot from the hip" answer is if the MJ box has corrupted software on it, get rid of it i.e. format it. When you go thru the re-registration you will end up with the same software on XP that you will have if you are using Vista. And the unit does do an upgrade after the re-registration and you will end up with a clean newest version 1.73.4153.2910 of their software.

Actually I forgot your original question

hope this answers what you wanted to know. XP and Vista use the same software so what fixes one should be good for the other. But Like I said and it doesn't hurt to repeat it to often Make a backup of the existing software on you MJ Box. If for no other reason if you want to go back to the way is now it will be a cake walk.

digitalnomad · Post by **digitalnomad** » Mon Jan 21, 2008 12:25 am

HolmanGT wrote:
So my "shoot from the hip" answer is if the MJ box has corrupted software on it, get rid of it i.e. format it. When you go thru the re-registration you will end up with the same software on XP that you will have if you are using Vista. And the unit does do an upgrade after the re-registration and you will end up with a clean newest version 1.73.4153.2910 of their software.

I buy it, but it kinda makes you wonder why there are two icons. Ha

HolmanGT · Post by **HolmanGT** » Mon Jan 21, 2008 12:34 am

Digital,

"I buy it, but it kinda makes you wonder why there are two icons. Ha"

I know what you mean and I don't understand that either. But if you look at the desktop Icon it doesn't call anything on the MJ Box. It simply launches "C:\Users\George\AppData\Roaming\mjusbsp\magicJackLoader.exe" witch doesn't have anything to do withe either of the two drive Icons.
But if you make a backup you should always be able to reverse the process.

PS - Don't let me goat you into anything you are not comfortable with. God forbid something goes wrong I don't want to be on your Poop list. And that is not meant to be humorous.

mistermark · Post by **mistermark** » Mon Jan 21, 2008 2:09 am

HolmanGT and everyone else that tried to help.....Thanks...................MJ is now finally autoloading and I am a happy camper! You guys in the forum are great!

HolmanGT · Post by **HolmanGT** » Mon Jan 21, 2008 2:18 am

mistermark,

You better not go to bed without telling us what finally worked for you. I have this rag doll, eye of newt, straight pins and some special herbs picked in the light of a full moon. I would hate to have to put a hex on you but if you leave me not knowing what fixed your problem... well a guys got to do what a guy has to do.

mistermark · Post by **mistermark** » Mon Jan 21, 2008 2:25 am

I did not format the MJ and everytime I tried in the past to put setup in the startup menu it kept disappearing. This last time I unchecked hidden files, so that they would now show. I copied setup into startup menu and now it both shows in the menu, rather than vanishing...and it loads everytime. Tech support tried to help me for 90 minutes the other day with no success, but now I got and I'm happy, happy...so there it is......also check your control panel for international calling info.

HolmanGT · Post by **HolmanGT** » Mon Jan 21, 2008 2:34 am

mistermark wrote:I did not format the MJ and everytime I tried in the past to put setup in the startup menu it kept disappearing. This last time I unchecked hidden files, so that they would now show. I copied setup into startup menu and now it both shows in the menu, rather than vanishing...and it loads everytime. Tech support tried to help me for 90 minutes the other day with no success, but now I got and I'm happy, happy...so there it is......also check your control panel for international calling info.

Great - but what files did you unhide the ones in the MJ directory on your computer or on the MJ black box or both. Tell me a little more about where to locate the international call info?

digitalnomad · Post by **digitalnomad** » Mon Jan 21, 2008 12:15 pm

Be nice and let tech support know about this.

It could save others lots of time. People will go to Tech Chat before they will find this forum.

Just a thought...

digitalnomad · Post by **digitalnomad** » Mon Jan 21, 2008 12:19 pm

HolmanGT wrote: Tell me a little more about where to locate the international call info?

New items are added to your account page at my.magicjack.com...nothing works quite yet. There also is a call history log that appears to be non-functional (no numbers recorded).

mistermark · Post by **mistermark** » Mon Jan 21, 2008 1:45 pm

My call log was listing all calls from the past 30 days. In ref. to MJ, I opened MJ and the drive box that gives details and unchecked hidden files and then copied the setup.exe and moved it, that's all.

magicJack and magicJack Plus Support, Reviews, FAQs and Tricks

No autoload

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