PROBLEM WITH INCOMING CALL

Having issues with your magicJack? Post here, and we'll try to help you out!

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yasir2k
MagicJack Newbie
Posts: 8
Joined: Tue Feb 05, 2008 12:05 pm

PROBLEM WITH INCOMING CALL

Post by yasir2k »

HI:
I finally fixed the problem with the interface not loading as there was a problem with IE. However, there is a new problem I am experiencing. When I am receiving a call, the "accept" window popups and disappears right away without any ringing or any other notification. I am not able to receive any calls. The phone hangs up immiediately.

I will appreciate if someone can help..

Thank you.
Gerry_52
Dan isn't smart enough to hire me
Posts: 143
Joined: Sat Dec 22, 2007 2:08 am
Location: Denver, Colorado

Post by Gerry_52 »

Bring up the MagicJack on your screen, click on menu and see if it is set to telephone or headset. Can you make calls ok?
Gerry
kc0cat

Windows XP Home and Pro
MagicVince
MagicJack Newbie
Posts: 1
Joined: Sat Feb 23, 2008 1:57 am

Post by MagicVince »

Hello,

I'm having the same problem. When I am receiving a call, the "accept" window popups and the incoming call disconnects right away. I am not able to receive any calls. The home phone that's plugged into the MagicJack hangs up immediately.

Can anyone help?

Vince
MJuser2
MagicJack Newbie
Posts: 8
Joined: Sun Mar 02, 2008 7:18 pm

Incoming calls

Post by MJuser2 »

I’m having similar problems, when I have just one phone connected to my MJ, I can make and receive calls and get V-mail too, but when I put a phone splitter on the magic jack with 2 phones connected to the splitter and one MJ, I can not get any incoming calls. Out going calls from either phone is OK.

I have the MJ plugged into a powered USB hub. Maybe the power is not enough.

I would like to put a third phone wire into the splitter to go to a wall jack so I could send the MJ signal to another room, but if I can’t get any incoming calls with just phones connected to the splitter, I’ll wait for a solution to the 2 phone problem 1st.
Brian
GreatPig
MagicJack Newbie
Posts: 1
Joined: Wed Jan 30, 2008 12:56 pm

Post by GreatPig »

I have the problem with incoming calls. Same thing happens on different machines on different networks and different phones. The phone starts to ring then stops. The caller hears part of a ring and then nothing. The window pops up and then quickly goes away. While this is going on the MJ software interface shows 'Operational' then 'Hanging Up.'

I even tried an old AT&T single line Touch Tone phone and the same thing happens every time.

The only thing I can image is that the USB port doesn't have enough power for the telephones, but with several different telephones I have tried, it seems a little suspect.

(The PCs tried have included XP Pro, XP Home, and Vista Business - all with at least 1 GB of RAM.)
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