Not sure if this is posted anywhere else on the forums but i doubt it will hurt if its posted twice
You can read my full conversation with live support below:
Jones: Are you using a USB extension cord?
Brent: no
Jones: Please unplug the magicjack and plug it back in after 20 seconds.
Brent: ok
Jones: Done?
Brent: about to plug it back in
Jones: Okay
Jones: Is the dial pad visible now?
Brent: coming up now 1 sec
Jones: okay
Brent: ok its up
Jones: Okay
Jones: On your magicJack, click menu and volume/headset control. Can you toggle between telephone and headset there?
Brent: yes
Jones: Please select telephone if you are using one.
Brent: ok
Jones: Please go to menu on your magicJack, click headset/volume control and lower the volume for both microphone and speakers to about 1/3 of max.
Brent: ok
Jones: Done?
Brent: yes
Jones: Please restart your magicJack by clicking on the “Menu” then “Advance Users” then “Restart”.
Brent: done
Jones: Is the dial pad displays ready to call?
Brent: yes
Jones: Please try to make a sample call now.
Brent: just made 2 outgoing and received 1 incoming without issue
Jones: Good.
Jones: Is there anything else I may help you with today?
Brent: nope that is all thank you very much