Really Bad connection, Voice Quality

kre8tion · Post by **kre8tion** » Fri Feb 08, 2008 1:41 pm

What's going on everyone. I just got my MJ yesterday and plugged it in and got it going. I was excited to receive it after using it once at my friends office. I was crystal clear and he had no complaint whatsoever. Unfortunately for me when I make a phone call out or receive a phone call in the noise is horribly scratchy and muffled. There also seems to be a 2-3 second delay in voice over. I Have a comp with XP Sp2, wireless dsl 3mbs down 752 up, I changed phones twice, moved the MJ to 4 different usbs on my comp, "magicFixed", downloaded the windows vista update from MJ website. I talked to cutomer service and they wanted me to call my ISP and see if they can open up some ports, dont remember which ones but it that abosolutely necessary? I know I am getting through with the MJ because people receive my calls but can't understand what I am saying and I have even called the MJ and left a VoiceMail and when I replayed it back in my email the sound quality was great. Any help from you MJ gurus would be a life saver. Thanks in Advance.

ttoo · Post by **ttoo** » Sat Feb 09, 2008 2:14 pm

I don't know if this will help but I have a recurring audio problem. I've chatted with tech support and jumped through all of their hoops but the only thing they told me to do that helped was a registry edit. Everything will be fine for a few days then I have to go in and do the reg-edit again. See my post "RegEdit: Temporary fix for a recurring audio problem." it's just below your post the reg-edit "fix" is posted there. As you will see in the reply I received it actually un-installs the MJ then re-installs.
Remember to back up your registry before making changes. I'm running XP Home SP2 on my computer. I'm not a MJ guru like you I'm a newbie hope this helps.

curiousgeorge · Post by **curiousgeorge** » Sat Feb 09, 2008 3:55 pm

this could be a few things try a search on the forum,it could be router,software,hardware or all of the above,you really have to mess with all one at a time to see wich one is causing the issue, this is because everyone has a diffrent setup, if you do figure it out please post your pc and router specs. so that it may help someone else out with the same problem.